Briana was great!! Got a Brazilian and leg wax, and she did an amazing job. We chatted the whole…read moretime and she made me feel so comfortable. Also didn't hurt too bad, and she was really efficient with doing the legs and Brazilian at the same time. Would definitely recommend her! Also wasn't too pricy (about $100 for both services)

My waxed by the name of Briona was very sweet but she should NOT be waxing. She was not trained…read moreproperly. For starters, she ran 15 minutes behind with her previous client and did not acknowledge or apologize for the delay when she began. Brows: There was no consultation for my brow wax---she just started waxing and went wayyy overboard. I felt the entire tail of my left brow get waxed off and she immediately said "I'll be right back." She left the suite and when she came back she started filling in my brows with pencil for several minutes. It wasn't until I got home and washed the pencil off before bed that I saw how truly HORRIFIC my brows looked. Uneven, unshaped, and just as I thought, my tail is missing. To make matters worse as she's filling them in she says to me "have you ever noticed your left brow is a lot thinner than your right?" No, I have never noticed that and no brow artist has ever told me that either. She said that because she knew what she did. Upper lip wax: she did FOUR passes on each area and there were still random hairs left. It should not have taken all that! It's like she couldn't get the hair off. She went over the same area wayyyy to many times and now my face is raw with bumps Upper leg wax: Miserable and painful. Soooo much grabbing and pinching because she could not get the wax to pull off. At one point she even said "I'm sorry, it's not you.." Her technique made absolutely no sense and I left with so much wax left on me that's still there after a shower.

I got an appointment for 2PM today…read more Freda greeted me and brought me to the warmly lit room for the facial. Made sure I had no questions before the facial. My face feels fresh and so clean after an amazing facial massage, hydrofacial cleanse, red light therapy and lymphatic drain today. Freda is a wonderful, so friendly, warm and a knowledgeable aesthetician. She takes the time to make sure she knows your skin history, your routine, your concerns and expectations for your appointment. She is so right that your skin says a lot about how healthy you are or aren't.

I was a walk-in today and the lady at the front desk was super helpful she was able to get me in…read morefor an eyebrow wax and it was the best service I've had by far. I told her I have been trying to find someone that can do my brows right and this spot right here is the best. She asked me my skin history, skin care etc. before she started to make sure to use the right wax. She was able to get my eyebrows so even and nice I was so happy and very impressed. Everyone from the cashier to the eyebrow tech were very nice and caring. It was very relaxing in there and not very loud despite there was other people having their hair done. It was overall super nice vibe and great service.

Easy accessible location within the mail…read more The salon is well maintained, clean and presentable. The staff is very welcoming and quick. Sunita is very thorough and extremely knowledgeable about the products and procedures to ensure you achieve whatever look your requesting. Will be back

I usually have a good experience here but today was really bad. There's usually only one lady there…read morewhen I go and she always does a good job in my brows. Today there was a younger woman. .. I wish I would have thought to get her name, but I was so upset. I didn't even think about it ..first she asked me if I plucked in between service and I said no I never pluck. I told her that I was trying to grow my eyebrows out and I just want a cleanup. This is what she did and blaming it on me saying that I have pieces of my eyebrow missing I have never had a problem with the lady that was in a chair next to her and she told me I should've waited on her.... Well I'm sorry I didn't think that she was incompetent at doing her job !! The other person had someone in her chair ... so when she called me over I went to her ... this was so unacceptable... and after this I doubt I will ever be back ... who knows how long this will take to grow back I should've knew something was wrong when her thread kept breaking as she was threading my brows smh .. I've been going here twice a month for the past 2 years ... so clearly it's a her problem !!

The interior of this place is neat and has meditation music playing. I was running some errands in…read morethis plaza going to UPS and had an Amazon return at kohls and I remembered I needed to do my eyebrows so might as well just go here instead of making the extra drive. It was an additional $6 for the threading than my usual place so about $13 but I liked the threading and how it looked after.

Eyelashes. I recently went there on a Monday to be exact to do eyelashes... I'm not sure why they…read morehave an eyelash tech who can't do eyelashes. My lashes started falling out after a day , I went back on Wednesday 2 days later, and today on a Saturday of the same week 50% of the lashes are gone. They charge $32 !!!! I'm going to demand a refund I feel robbed. Why anyone would claim they know to do lashes and don't is beyond me. Beware of this scam place.

Front door opens Mondays to Saturdays from 10am to 7pm. Call their business number days before a…read moreholiday to make sure they are doing nail service. Set appointment so you don't have to wait like walk-ins. Observed the nail technicians prep the massage seat's foot rest with plastic liners to make you feel safe and comfortable soaking your feet in the tub. The clippers and filler used are sanitized and ripped open individually from a blue plastic. Didn't pay attention to the price of manicure but for basic pedicure, soaking feet with no soap and quick foot massage - the service fee starts at $35. If they use gel ... extra $15. It wasn't me but it was my mom who had her toenails done. They were nice enough to have me sit next to her and watch how he cuts the cuticles one at a time. The service was full one hour and more. No accidents happened like cutting the nails or dead skin. My mom is diabetic and it was very important to know that the male nail technician was very careful. I could have given a 5 star review if only some the people who work there could understand and speak a little bit more English so to have a nice conversation and be able to follow the individual instructions from the customers. Also, show and tell the first time customers how to use the massage chair. Haven't seen how they do nail art but I highly recommend this nail salon for their basic nail services. They use OPI paint. Yes! There are also male clients who come and book their nail appointments here :-) Cash and credit card accepted (no additional service fee). Clean unisex restroom. Located at the Novi Town Center - next to Clothes Mentor and ideal image. Walmart is about 2-3 minutes walk.

I had a wonderful experience at Tulip Nail and spa . The staff is very professional, right on…read moreschedule , and very nice to work with. It's very clean and has a relaxing atmosphere. . Pedicure looks great. I will return! Thank you, Tulip Nail and Spa!

It smells like mothballs inside this spa or salon. Door was locked. This isn't such a great scent…read morefor a spa. Sam is doing hydration facial and glycolic peel for my face and décolletage for $200. The hydration facial is $150 and $50 for the glycolic peel for the face and décolletage. Toner between facial cleanse, glycolic chemical peel, massage, hot stone, enzyme, face mask (in the packet). Face feels clean. The toner burns the eyes a bit. The glycolic chemical peel only tingled a bit on my chest. Didn't feel any tingling on my face at all. Sam is nice, she was able to fit me in last minute. She had to tend to customers in between, but she made sure I was okay. Calming music in the background during my facial. My face feels really nice and clean. The massage was the best part for me. It's a bit expensive, but the facial and massage was good. My husband was sniffing me when I met up with him after my appointment, he said he could smell the mothballs on my coat and everywhere. The mothball smell was bad. The mothball smell wouldn't come out of my winter coat, my white alpaca sweater or my jeans or hair at all. Plan to shower and wash everything or dry clean afterwards. :/

Did an emergency 1st post-COVID eyebrow wax & facial here as a new customer, WOW. Was blown away by…read morehow up-to-code / regulations they were. Everything from temp check / sanitizer intro, to full plastic shield for facial. Sam was a pro, and best of all - my eyebrows and skin look and feel amazing!!!

CAN'T TAKE CONSTRUCTIVE CRITICISM!…read more POOR QUALITY! Eyebrow Services In the years of being service there hasn't been alot of issues with the Satisfaction of my brows online few throughout the years and you did address the issues along with stating the msg I have attached below so I wouldn't have any issues going forward so from this it's states it's your product if it was my brows the the proper from of providing excellent customer service would have been to correct the issue not a refund below is a copy of your response on the issue that took place prior before in March of 23. So at this point it's not my brows excellent customer service would have been well let's try a different service and maybe give this current service a break or whatever but me as a client should be able to voice my opinion if I see something's not right if I'm paying for a service so if you're going to be in the industry you're going to have to be able to handle it accordingly a couple Corrections for issues yes but if it's keep being brought to you your next resolution is just a refund a customer their money and discontinued Services is very unprofessional so you will continue to loose a lot of customers if you can't take their feedback and correct issues regardless if it's multiple times the problem is the inconsistency and not enough consistency in your services when you're performing the service on the client it should be the same each time I sit in your chair but it has not been it's been a few times where there's been issues and I've posted that below how does my brows look so different in two different pictures it's not my brows it's your product with that post you responded to me it shows what you did with your products just take the accountability. Top picture is what my brows look like from service on March 23rd 2024 unprofessional brow is larger than the other the bottom picture is when they were done correctly majority of my time of service there my brows already a hit but there were some misses at times and Saturday was a miss so I guess I had too many misses that I addressed with a concern and the last Miss was a form of a return of a payment. Picture with both brows which the most recent service look how one brow is wider and bigger than the other one you can see a patch of black or dark color in the middle of the brow like it's fading and this is all within 24 hours the second picture is from a service where my brows was perfectly done by Detroit brow amongst other times I haven't had an issue but it seems like if your client I suggest don't voice too many concerns because if you do your last voice of concern is going to result into a refund of your payment and the discontinuous of service

Y'ALL. I can't remember the last time I had by brows done but Danielle has had a few pop ups in…read moreDetroit so I scheduled an appointment. She is FANTASTIC and I will absolutely be seeing her on a regular basis for eyebrow maintenance. Check out her website for her next few pop ups!

Messiah is awesome!! Excellent Massage!!! Would highly recommend Healing Hands! Will be trying…read moretheir other services soon :)

Great massage - super nice people. Would recommend to everyone. Have gone several timesread more

I had a very unfortunate interaction with the owner. I had a less than satisfactory experience with…read moreone of the massage therapists, it was a very strange massage and was unlike anything I had previously experienced there. First the essential oils placed under my face gave me quite a migraine. I have a herniated disc in my neck which I acknowledge that sometimes that could be an issue but for me this has never been a problem during massages. For some reason she placed several, and I mean several, hot towels on my neck which was immediately pretty painful as this was heavy to be placed with heat on a herniated disc, no matter how healed. Then she quite literally covered me in lotion, like a ridiculous amount where I couldn't even get dressed, barely touched me and ran out of the room, almost before I could even ask her for a towel (I was literally drenched in lotion) and before the session was supposed to be over. So I was left in more pain plus a migraine with a shortened session and covered in lotion, and I did notice that she didn't greet me afterwards to offer me water and make sure I'm doing good like they usually do here. This was all very strange and bizarre, but I assumed maybe this had to do with inexperience and wanted to leave feedback as to why this wasn't the best experience, especially since this is a luxury service that wasn't cheap. The owner called me the next day, and she was genuinely one of the most hostile and unpleasant people I had ever talked to. I am not a confrontational person, and I do think I was being reasonable in leaving feedback. She called me and told me that there is absolutely no way that any of this happened, and that she "welcomes me to not return". I told her that this was unfortunate to hear because I had such positive experiences in the past there, to which she told me I didn't go there enough times to have that much of an opinion. She kept telling me that I am more than welcome to not return, and at this point I wasn't going to but I just wanted her to tell me directly that she was banning me from returning for having a negative experience. She was avoiding saying explicitly that I could not return, but she kept insisting I was welcome to go elsewhere. I told her I would probably leave a review of the situation, to which she said "well that's not very nice of you". I told her it's not very nice to ban me for expressing concerns with my session. She hung up the phone abruptly, and the next day another staff member called and offered to reschedule me with someone else. I politely declined. I also want to mention that the ramp to get in the door is extremely inaccessible, I am a wheelchair user and it's borderline hazardous the way it is oriented. If I am to open the door, I have to be on the ramp which is difficult, or the door will push me down the stairs. If you use a mobility aid or have chronic pain I would not recommend, not because of the staff but 100% because of the owner.

I was asked to arrive 15 minutes early to fill out paperwork. I got there and the paperwork took me…read more1 minute. It should be electronic (not paper) so I can fill it out ahead of time. I had a 1-hour deep tissue massage with Megan W. When she brought me back to the room, she reiterated what I had written down on the intake form. My goal was to get the knots out from my shoulders, back, and calves. After about 10-15 minutes, Megan asked me about the pressure. I said she could go firmer but I didn't notice a difference. I was hoping she'd get the knots out but the massage was relaxing. Shes also very professional. Before my appointment, I received 1 phone reminder and 3 text messages (before I typed STOP because I didn't need another reminder).

I have been a customer of Visions for nearly 30 years and during that time I have taken advantage…read moreof numerous salon and spa services from haircut, color, massage, nails, makeup, etc. I have found the staff at Visions to be extremely professional and competent. Their staff is kind, warm and welcoming and they are constantly refreshing their physical spaces. I appreciate how they write down the hair color formula since I don't always see the same stylist. Overall, a great experience across all 30 years!

Always a great experience! Thank you Susan Ryan and today Bella was so kind to me I really…read moreappreciate it !