I have not rec'd my newspaper for 3 days now. I discovered this on a friday after work. And there is no way to contact them to tell them because this happened after their normal business hours. So, if you don't get your paper on Saturdays, Sundays and Holidays....Too Bad! They do not have customer service available after hours. When I attempted to report this online, using my billing statement information, their system said i did not have an account. I tried to sign up for their online newspaper....but again, using the information on my billing statement, their system said i did not have an account with them. I've been receiving the paper for over 2 years. Terrible Customer Service and even worse is their online website. Useless! read more

Sparse news content, to put it mildly!. Useful delivery vehicle for local coupons and ads. Only worth subscribing to if the price is right. Dreadful customer service when newspapers aren't delivered properly or per instructions. In my own experience, problems will not be addressed. For example, they usually won't redeliver if a delivery is missed or paper is wet (most recently, the carrier didn't bother to tie the end of the plastic bag, and the entire Sunday paper was soaking in water!). Their customer service failure rate is between 80-90%. They claim they'll issue a credit when there is a problem. I haven't bothered to check--getting the paper means more to me.. I wouldn't be surprised if they've lied about that too. Supervisors/Managers don't get back to you when matters are escalated. They couldn't care less about their customers. What more can I say!? read more

I would not buy this paper based on the horrible experience I had with the guy giving out a free newspaper at the Pleasanton Farmer's Market. I even wrote to the paper to let them know how offended I was but never received a response. Here is the letter I wrote based on my trip to the Pleasanton Farmer's Market on August 4, 2012. My family (husband, 2 children and 3 of their friends) took a stroll through the Pleasanton Farmer's Market on Saturday morning around 10AM. On our way out we passed the man who was giving away free Tri Valley Herald newspapers. I had 5 children, aged 10 and younger, under my care so I was very distracted and didn't hear him when he offered me a free newspaper so I kept walking. Next thing I hear is, "What's the matter, you don't speak English?" I turn around to see the vendor looking right at me. I ask him if he is talking to me and he just looks at me with nothing to say. My husband responds, "He offered you a paper and you didn't respond so he insulted you." We decided to keep walking and not cause a scene infront of our children and their friends. Needless to say I am very upset by what happened. It is most offensive because I am half Chinese and half caucasian. He would never have made that comment if I were of European descent. I also do not want my children to be exposed to such blatant racism. I never caught the man's name but he was working on the Main Street side of the Farmer's Market. At the very least I hope that someone at Tri Valley Herald will let this employer know that this type of behavior is hurtful, ignorant and unacceptable. Unfortunately Tri Valley Herald never responded to my e-mail. The silence leads me to believe they condone this kind of behavior. read more

This is to put this newspaper and its customer service on blast. Folks save your money and read the internet news. We have been loyal customers for over a decade. They recently called us in November to renew, and I told them we would only "IF" our paper was delivered before 6am. It's a must in the morning for the husband. Well, it was promised and it never happened. I refused to pay the bill and they had their peeps calling and numerous times I complained about not having the paper on time. They countered with we'll get you supervised delivery, and credit your account , and more false promises. Mind you all these calls are recorded on their end. It did not happen. They wanted to charge us for 6 weeks of paper 26.00. A yearly day subscription used to be 21.97. Of all the years we have been customers this is how they treat you like a piece of sh*t. They did no follow up to see if we got our paper on time, or respond to my email complaint to their customer service department. I feel during these tough economic times and we as a community try to keep local american business going by our patronization deserve good customer treatment, but, Tri- Valley Herald does not care about our community, its employees, and most importantly, us, the customers. Soo, the next time you hear about this place it will be The Tri Valley Herald shutting its doors for good because "US" consumers no longer give a Sh*t about you and your employees. Wake up. read more

Same here!! Always missing papers,always late.call them and they say they'll get a paper out ASAP and never comes.garbage!! Very disappointed because I love getting my newspaper,but it's time to drop em. read more

Customer service is not available at all. The paper is late or not delivered. I have called for help and nothing gets resolved. I have canceled my subscription has stopped but I can't get rid of their telemarketing phone calls. read more

Same problem - no paper Sunday - called to report and was told the paper would be delivered the same day in the afternoon - no paper - called on Monday spoke with someone and was assured a replacement paper would arrive Tuesday - Tuesday came and went - no paper - Poor customer service, delivery is spotty at best - with everyone canceling their subscriptions and reading news online - you would think they would try to keep the customers they have left happy - guess not - too bad. read more

Definitely THE way to get the news (electronically)! I don't worry about paper holds for vacations or what time the paper is delivered. I get it as soon as it is printed (for the paper-users). I can email friends specific cartoons that I think are particularly funny; I can share on Facebook articles or elements I want to share with all my friends; AND I can print off crossword puzzles I want to solve. I wish I had made the transition earlier from print! read more

This papers customer service is horrendous! I fought with them for a year to cancel my subscription. It was always wet, late & usually in the gutter. I cancelled it at least 5x and was told by a non English speaking person my refund would be sent. 1yr later x 5 irate phone calls I was told I owed them money. After threatening them with media publication we settled on a whopping $6.33 refund of my original ten dollars. Will never take this paper again! read more

This company is a good example of lack of customer service when becoming a part of a monoply. Other local newspapers owned by same company. Many missed deliveries...We have had 3 Saturdays ina row of no delivery plus 2 other days. Promised credit to billing never received. If can confirm another person delivers SF Chronicle will subscribe them read more

To subscribe is to subscribe for life or even death. You have to notify them that you are not accepting the paper or they continue billing you. No matter if you just do not renew because of poor service, moving or death. They just keep billing you and adding charges until you formally notify them - or your heirs do. And, they will track you down and threaten collection. Not worth the headaches. read more

HORRIBLE!!!! DO NOT subscribe to this paper. Unless you like not getting the paper, delivery person not following instructions, and poor customer service. If you like those three to happen to you, then subscribe to this paper. They have the worst customer service EVER! 90% of the time I don't get the paper. 9.5% of the time is thrown on the sidewalk, street, in front of my sprinklers, or in the biggest puddle you can find. The other .5% of the time it is delivered correctly. It doesn't matter how many time you call. The problem never gets fixed. I call at least 3 times a month. When asked to speak the with manager at our local branch, the manager never calls back. When I ask to speak to the manager at the call center, they are never available. I am so done with this paper. I will not be renewing. Joe C. is exactly right and I have been saying that, as well. You'd think the paper would try really hard to keep the customers they do have, since the newspaper business is struggling! read more

I agree with Ellen D. What a horrible experience! The paper was in my husband's name - he passed away in January, and despite multiple attempts to cancel the subscription, I just found out he was still being billed! I moved away from that address a few months ago! Customer service was disrespectful and stupid. I think the subscription is cancelled but am not sure- ill probably have to call every month for awhile just to be sure. read more

If you experience problem with delivery such as wet paper or missing ads, sections, ...., don't waste your time calling to address this issue. It won't be solved. NEVER! Their customer service is horrible. I am not going to renew my subscription anymore.... read more