I have not rec'd my newspaper for 3 days now. I discovered this on a friday after work…read more And there is no way to contact them to tell them because this happened after their normal business hours. So, if you don't get your paper on Saturdays, Sundays and Holidays....Too Bad! They do not have customer service available after hours. When I attempted to report this online, using my billing statement information, their system said i did not have an account. I tried to sign up for their online newspaper....but again, using the information on my billing statement, their system said i did not have an account with them. I've been receiving the paper for over 2 years. Terrible Customer Service and even worse is their online website. Useless!

Sparse news content, to put it mildly!. Useful delivery vehicle for local coupons and ads. Only…read moreworth subscribing to if the price is right. Dreadful customer service when newspapers aren't delivered properly or per instructions. In my own experience, problems will not be addressed. For example, they usually won't redeliver if a delivery is missed or paper is wet (most recently, the carrier didn't bother to tie the end of the plastic bag, and the entire Sunday paper was soaking in water!). Their customer service failure rate is between 80-90%. They claim they'll issue a credit when there is a problem. I haven't bothered to check--getting the paper means more to me.. I wouldn't be surprised if they've lied about that too. Supervisors/Managers don't get back to you when matters are escalated. They couldn't care less about their customers. What more can I say!?

I've enjoyed the Valley Times for decades. We lived in Concord and received the Contra Costa Times…read morefrom '77-'88. Then we moved to Pleasanton where we received the Valley Times. I have experienced nothing but EXCELLENT service, customer service and professionalism whenever i've had occasion to call them. I'm so pleased with my Valley Times delivery that I'm giving my carrier, James Pierce, a token of my gratitude and appreciation - even if i have to wait until he delivers my paper on Christmas morning. He's gone above and beyond the norm and porched my paper every single morning 24/7 and that's amazing in this day and age. THANK YOU JAMES PIERCE! and a MERRY CHRISTMAS & PROSPEROUS 2009 to my daily/wknd newspaper and all the staff, etc. A very happy/grateful Valley Times reader

No more print newspaper. E-paper is way too expensive…read more Customer service people lack knowledge in answering questions. They are also rude and unconcerned about the customer. It may just be that they are not the brightest intellects in their field

Local newspapers are hard to find. Even harder to find is one that hasn't sold out to developers…read moreand political power in the town. The Independent is a good local paper that posts honest reviews, and openly allows debate from all sides of issues. I do not always agree with the editor, but when she states her opinion, she states it AS HER OPINION. So editorial honesty is present. When our City Council sold out to a developer to pack the downtown and ruin its parking and atmosphere, she stated so. And she also printed opposition to her opinion. That is fair journalism. The Independent and Carmel's PineCone are two papers everybody should read. You get a small town approach from people who care. We may have lost control of the two local papers we had, as they are now controlled by outsiders, but we have the Independent. Take a free subscription, you won't regret it.

I very much enjoy this paper, largely for the invaluable listing of all kinds of local events. It's…read morehard to find things like what's playing in all the small local theatres otherwise. One quirky but nifty aspect of a local newspaper in a town with a huge physics lab is that there are always interesting articles about the latest LNLL or Sandia news, with a pretty good description of the science behind it. The Independent magazine which is monthly I think is also very informative about local activities. And it's always cool to see your kid's name in print with the complete little league coverage!

This newspaper is grossly overpriced for the paper they print and deliver…read more We took out the 12 weeks for $18 and a week before the 12 weeks was up we waited 2 1/2 hours trying for three time just to get them to pick up the phone for the bogus high call volume line no matter what time of the day you call..Simple answer is get more help because your understaffed and thats probably why you call volume is high..no help.Kinda rude USA Today. When we finally cancelled 2-3 days before they had already 2 weeks prior charged us $65 to our credit card which was a little out of order. Wait 2-3 days before they maybe assume we wanted to continue your trial ..but two weeks before is a little much. The paper is a nice newspaper but way way overpriced for the little bit of thin paper they give you. For a few dollars a week maybe but $275 for the year I don't think we are that naïve. I say subscribe elsewhere to better more news papers.

We have tried to order this newspaper five times and paid for it over 5 months ago for our…read moredaughter. After being placed on hold numerous times they still could not get the address for the delivery correct. When they finally solved the problem they wanted to give us a $5.25 credit even though we had paid for a full year. This has been the most frustrating experience for a subscription to a newspaper or magazine I've ever went through. Terrible customer service. I requested four or five times to speak with a manager and the manager refused to get on the phone. The agent was told they were supposed to handle the problem. I will never order this Newspaper again!

These guys are awesome, they printed up 3 sets of prints for me in about 30 minutes, prices were…read morevery reasonable, I highly recommend Central Blueprint.

Super quick, great service. Emailed my plans and picked them up the next day. Always responsive and…read moreefficient!