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    Independent

    4.7 (3 reviews)

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    Tri-Valley Herald

    Tri-Valley Herald

    1.3(14 reviews)
    5.8 mi

    I have not rec'd my newspaper for 3 days now. I discovered this on a friday after work…read more And there is no way to contact them to tell them because this happened after their normal business hours. So, if you don't get your paper on Saturdays, Sundays and Holidays....Too Bad! They do not have customer service available after hours. When I attempted to report this online, using my billing statement information, their system said i did not have an account. I tried to sign up for their online newspaper....but again, using the information on my billing statement, their system said i did not have an account with them. I've been receiving the paper for over 2 years. Terrible Customer Service and even worse is their online website. Useless!

    Sparse news content, to put it mildly!. Useful delivery vehicle for local coupons and ads. Only…read moreworth subscribing to if the price is right. Dreadful customer service when newspapers aren't delivered properly or per instructions. In my own experience, problems will not be addressed. For example, they usually won't redeliver if a delivery is missed or paper is wet (most recently, the carrier didn't bother to tie the end of the plastic bag, and the entire Sunday paper was soaking in water!). Their customer service failure rate is between 80-90%. They claim they'll issue a credit when there is a problem. I haven't bothered to check--getting the paper means more to me.. I wouldn't be surprised if they've lied about that too. Supervisors/Managers don't get back to you when matters are escalated. They couldn't care less about their customers. What more can I say!?

    Independent - printmedia - Updated May 2026

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