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    Tri-State

    5.0 (6 reviews)
    Open 8:00 am - 5:00 pm

    Services - Tri-State

    HVAC installation or replacement

    HVAC system repair

    HVAC system maintenance

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    Mike C.

    Thank you for the review David! We appreciate the kind words!

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    Top Gun - Snapped a pic of the crew working on the new system

    Top Gun

    (138 reviews)

    TopGun and their new merged collaboration partners called Wednesday to make good after Monday's…read moresystematic issues with call service and automatic scheduling platform. Willard Air, Heating, Plumbing, Electrical came out this morning for full system review, AC & furnace system components. Brilliant work; very thorough report walk-through with photos. Impressively professional and thorough. The guy George was awesome. They complemented the check up, up front. There aee some good catches that we can get fixed today, and extend the life of the compressor. Heartily recommend. We also joined the membership program to get on the bi-yearly checkups for AC and furnance in preseason times. Incredible turnaround! Well done all!!

    Top Gun was such a great company, but they sold to a company named Willards who has completely…read moredestroyed this company. Willards should be ashamed of themselves....but they won't be because they are shady and have dragged Top Gun down to the gutter with them. I've had nothing but negative interactions with them since they sold, but I keep trying to give them a chance because of how awesome they used to be. I'll just address the latest one. I called them out to service my mini split. The Top Gun tech that came out was great. But couldn't find the problem because of course the mini split started acting right when he came out. A few weeks later, it started making a noise while it was off. I called again and they sent a guy from Willards. This guy (I won't say his name) told me that my levels (that were just checked a few weeks prior) were low. I said how is that possible. He said there's a leak and it would cost over $800 to find it. So I called the office to complain and the office called him. Mysteriously, the levels "returned to normal". I told the office I didn't feel comfortable with this guy, but they assured me everything was fine and let him complete the work and they'd give me $50 off for the "confusion". This guy proceeds to take my mini split apart and says that my fan was caked with dust (it was) and needed to be cleaned. I asked him to clean it and he says that he doesn't work on mini splits and doesn't feel comfortable doing it. Ummm then why was he touching it in the first place! So, I called the office back, they said they'd send a mini split specialist out on Thursday. Thursday comes and goes and no one shows up. I called Thursday night, talked to what I think was an answering service who said they'd have someone call me Friday. No call. Today, I called again. Now it's some AI answering system answering the phone. The system said they'd have someone call back. Again...no call. I'm livid. This once great company sold out when they sold and now I can't stress enough to stay away at all costs. The original Top Gun techs were awesome and you could count on them. The ones remaining need to leave before Willard's damages their reputation like they did Top Guns. It's very sad what has happened to them. Ever since they were sold I've had nothing but trouble with them.

    A/C Lady

    A/C Lady

    (75 reviews)

    Eastside

    We first heard about A/C Lady on the Nextdoor website, and with summer right around the corner, we…read moredecided it was the perfect time to have our A/C system checked to make sure it was ready for the Texas heat. On April 7, 2026, we scheduled an appointment and spoke with Melissa, the receptionist and appointment coordinator. She was incredibly sweet and polite, and set us up with a service window between 1 PM and 3 PM with their top technician, Nathan. Right on time, Nathan arrived at our home. He was friendly, professional, and had a warm, welcoming demeanor. He worked quickly yet thoroughly, answered all of our questions patiently, and carefully explained his findings after completing the inspection. He confirmed the A/C was working well but noted it had lost about a pound of R22 refrigerant, which has been discontinued. He explained that the unit would eventually need to be replaced and walked us through all of our options without any sales pressure. The inspection lasted about an hour and a half, and his attention to detail was impressive. After discussing the pros and cons, we decided to move forward with replacing the unit. We coordinated with Michael and scheduled installation for Monday, April 13, 2026, at 9 AM. Today was installation day, and A/C Lady sent their elite installation team--Edgar, David, Daniel, and Juan. These four worked like a team twice their size. They were fast, efficient, organized, and operated like a well-oiled machine. Each person knew their role and executed it flawlessly. Shortly after the installation was complete, Michael stopped by to personally inspect the work, which we really appreciated. We are extremely impressed with A/C Lady. Every employee who came to our home was polite, professional, and knowledgeable. We highly recommend this company!

    Great service and reasonable pricing. Peggy has never steered us wrong. We have used her for over…read more20 years.

    Prime AC and Heat - One of our friendly Prime AC & Heat technicians Morgan ready to help homeowners with honest, professional HVAC service throughout DFW

    Prime AC and Heat

    (43 reviews)

    TLDR: Highly recommend. Entire process and experience was fantastic. Alfredo was A++++…read more We had a 9 year old HVAC that was dying in 2023 and called out numerous companies to quote and diagnose for possible repair. We had to deal with a lot of salesmen-y type of people that didn't feel honest. Quoting huge numbers and telling us our AC was definitely going to die any moment. Telling us we had to buy these huge expensive replacements. We knew it was going bad, but the experience we had with the greasy salesmen techs made us decide to wait for it to fail before trying again to find someone good. It finally failed May 2026. I did my research again and found this company. The reviews were great but I was still really nervous because of our last experience. Called them out, fully expecting to go through the process of calling multiple people before finding someone. However, Alfredo was immediately different from the others. He is such a kind and personable person. What a great first impression. If you are able to ask by name, I suggest ask for Alfredo. He arrived exactly on time, too. He didn't feel like a salesperson at all. He felt honest and genuine. He gave us all of our options. From repair to full and complete replacement and everything in between. He discussed with us the pros and cons of each option. It never felt like he was pushing us one way or the other. It felt like he just wanted us to have a working AC that worked for us, period. He also spoke equally to both my husband and I. Many technicians tend to only speak to my husband which is annoying since I take care of most of the home management. Previously we were told we had to do this super expensive option to keep our upstairs cool but Alfredo told us we likely didn't need it, and if we did, we could have it added later. I knew right away we didn't need to have anyone else come out. We chose them and they were able to install our new system same day. We left the house, and they were very respectful of our house while they were here alone. They cleaned up after themselves and locked the doors behind them. He said they would likely be done around 2am and they finished at exactly 1:59am! We had a Lego display on the wall that I'm guessing got bumped (I forgot to remove it before they arrived so that was my bad). Some pieces fell off and broke apart and they put them all on the table. I've knocked that thing off myself and finding those scattered pieces is annoying. No missing pieces at all. I was impressed by this small thing. Just another example of the care and thoughtfulness of the crew. The AC is incredible. I'm very happy so far with our choice in system and in who we picked to install it. I don't feel bamboozled or taken advantage of in any way. Highly recommend! Very glad I found them.

    They declined to even speak just cause I said ..I dont know if we have a warranty cud be home…read moreshield ...and she says since you said it I cant talk further ??? Very disappointed...I even explained let me ask.my husband as we use it for our rental property ... a

    Tri-State - hvac - Updated July 2026

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