Had a problem with out internet, after trying to resolve the problem over the phone with a negative…read moreresult we scheduled a appointment for a couple days later. After scheduling the appointment for a service tech to come out the process was tremendous. From keeping us informed to letting us know what would be happening the process was very smooth. Ryan the tech arrived on time and in a matter of minutes had diagnosed the problem and began to fix our internet. Can't say enough good things about Ryan from his knowledge and courteous approach on the whole situation! He explained what was wrong and what he would do to fix it. Thanks Ryan you represented your company extremely well. The Cleary's

Waiting for a call back that was to happen between 12 noon and 12:08. It's now 1:08...a full hour…read moreafter they say they are getting back to me. LOUSY CUSTOMER SERVICE. I can't wait until there is some real competition for them!

At work yesterday, we were talking about Charter Communications. It was a past customer of ours…read more It sparked me to find this listing. When I moved to Rochester, MN, I had to get various services set up. I got my cable and internet services from Charter Communications. Back then, to get them set up, you couldn't do it over the phone. In a way, I was glad because I didn't have that service set up at the time, either! I went to the closest Charter location to get both services set up. It made sense to go with cable internet at the time. I could have the same company for both my TV and internet. I went with a deluxe channel lineup for my TV. When I got a DirectTV account, I downgraded to basic channels with Charter. It worked perfectly. I don't remember any full cable outages. I always got to see my TV shows. My cable internet service wasn't perfect. When it was down, it was down. Luckily, I didn't have the need to work from home. However, when you're trying to do tasks online and you can't, it was a pain. When I moved back to Winnipeg, cancelling my services was smooth. I was pleased. I hope that internet services offered by Charter are more stable these days. Otherwise, I had a good experience with the TV side. (51)

Do not, under any circumstance, ever go with Charter Spectrum for internet. They truly have the…read moremost pathetic customer service I have ever experienced. They have so many hidden fees and costs that aren't disclosed up front. If you notice an issue on your billing statement, you won't get your money back. I had Charter internet 7 years ago and vowed I would never use their services again. Fast forward to this year, and I was swindled into a deal that sounded too good to pass up by a traveling Charter Spectrum sales rep. It has been nothing but frustration and headache trying to cancel this service. I could go on and on, but just do yourself and your sanity a favor and go with literally ANY other service than Charter Spectrum. This business needs to be formally shutdown.

These people parked a huge machine in my front yard for two days. Destroyed my lawn and cut my…read moreunderground fence. 2 winters later their poor splice failed so had to have repaired professionally. Can't get a response from them. Run from this company...as fast as you can.

Don't switch for the $100 Gift Card I started MetroNet back…read morein Dec 2023 and still haven't seen the gift card!!! Seems like bait to get new customers

Company policy is to not maintain their lines. I asked them to remove tree branches on which their…read morelines were resting. Their answer was that if the tree services damaged their lines, the insurance for the tree service would have to pay Spectrum for the damage so they didn't eben have equipment to handle it.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 1213 Gilmore Ave. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Winona Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

I wish there was an option for negative stars. Incompetent and horrible customer service. If you…read morecan even call it that...

As a customer, you are treated as a person and not as a number. Dean's covers a huge area and yet…read morestill gives you that local business feel. I highly recommend Dean's compared to calling the 800#. The customer service, cleanliness of the showroom and follow up after the service were all great! Another great thing is that they carry Dish Network and DirecTV so I can easily switch back and forth to save money. I also got internet through Dean's. I love my TV and internet service!

Waited over 45 minutes to return my equipment and still wasn't seen. The place is understaffed with…read moreonly two employees while 5+ people were waiting. One worker spent time typing on the keyboard and laughing to himself for 10 minutes before exiting as it appeared he was leaving for his shift. Another worker came out 5 minutes before he left. The two workers were working with a couple, but only one was on the list. I would think one worker would work with the couple and the other worker would take the next person in line. If I could give 0 stars I would.

went to take all of my equipment back to the company in eau claire need to take a ticket had to…read morewait 2hrs got pissed & told them to shove their equipment they wouldn't take it told us we could drop it off @ ups why don't u idiots have a sign that says that??? we took it there dropped it off were out the door within 1 min spectrum you suck so bad i hate your equipment that doesn't work gave me more problems techs couldn't repair or replace it!!! kept breaking down worthless company i have ever dealt with and service was the worst!!! & make sure you keep your receipts they tried to tell me that i didn't return my equipment a month later and were going to charge me $165.78 cents for unreturned equipment so hold onto your receipts as proof for a long time they are croaks!!! those bastards!!!

Kevin from New Dimensions Electronics was awesome! He was on time for the service, communicated…read moreupdates frequently with me throughout his service, and did an excellent job completing the work! Kevin's above and beyond service was great, but I also got the impression that this high level of work is something the entire company strives for on every job they do. I'd absolutely recommend them for future work!

From the owner: New Dimension Electronics was founded by Michael Myhre…read more Michael started working with his father, Ken Myhre, who ran a part-time TV Antenna Service, aptly named Ken's Antenna Service, in the late 70s. Mike opened his first store front, as New Dimension Electronics in 1984 in Austin, MN. New Dimension started with the big 8' to 10' C-Band satellite dishes, TV antennas, TV sales & service and has grown since to sell and offer a wide range of products and services. Today we offer Dish Network, TV Antenna Systems with DVRs, High Speed Internet, HDTVs, Audio/Video products, Home Theater Design and installation and much more. We serve both residential & commercial clients.