These guys are the real deal - if you are in doubt, doubt no more and read…read more We reached out to 3 different companies to perform cleaning and level 2 chimney inspection and cleaning for a home we recently bought. 5 fireplaces, 4 gas inserts, one log burning, all in a historic 1870s home. Being out of state, we used Yelp and read good things. Pricing wise, they were not the cheapest, but there is a reason. FireTec was super communicative on what we are to expect, and super responsive to questions. They called to confirm the day of appointment, and showed up on time, masks on, shoe covers, and armful of floor pads and coverings (more on this later. The tech came and was friendly, respectful of the COVID situation, and careful with our home. Every fireplace they worked on was meticulously prepared and protected to ensure no damage or dirt would get on our floor. During the visit, they even updated me on findings as they went along and also how they were going to charge me less than estimated as certain chimneys did not require the level of inspection requested or originally thought to be needed. At the end, 3 of our gas inserts needed new control modules as the batteries leaked and damaged the units. They showed me the issue and again were transparent on what was needed. Now, I could leave the review as is, but this is what going above call of service means. The tech, bothered with a small finding in the video inspection, called me back after he left asking if he could come back and recheck one of our chimney. I am glad he did, as he discovered that one of our fireplaces was blocked off by previous owner, and it was not safe to be used. Being a father with 2 kids in the house, this is the kind of service expected. FireTec ordered the new gas inserts control modules and called me much earlier than the scheduled appointment asking if I was available to get the gas inserts fixed with the new control modules. Apparently their tech was freed up and available. Fast forward, our fireplaces are clean, inspected for safety, and gas inserts working as expected. And as if that wasn't enough, they send a thank you card. This is how you are customer centric. It's hard, but not impossible!

The guys were on time and quickly diagnosed my issue. They fixed It in no time. Very professional…read moreand fast with a high quality resolution.

I called roughly about a month ago about an issue I was having with my Hearthstone insert fire…read more place. The fan wasn't working and this home is a rental. I spoke with Dave who walked me throughout the process of everything saying that I may not need a technician after all. As I did some troubleshooting per his advice I was able to fix the dilemma I was facing. Though he may not have gained that service call from me he certainly earned my endorsement. If I have any future calls or leads I'll be sure to send them here first. Thank you for your ethics Dave!

These guys are knowledgeable and extremely helpful. I was looking for high-temp paint to touch up…read moremy gas grill that's been sitting outside for 7 years and I couldn't find matching colors anywhere. I went in and talked to Luke and he was able to special order the right colored high-temp paint. My order was processed and I got my paint in very quickly. They mostly deal with high-end grills and BBQs like Napoleon and Green Egg, but they still took the time to give me some suggestions to tune-up my gas grill and it's been working like a champ. I glad that I found this place. I am definitely stopping back when I'm ready to upgrade my grill.

Gary did a great job fixing our fireplace. Cleaned it up so it both looks and works better than it…read moreever has. Highly recommend!

We had an insert installed last year. It is excellent. Gary is an expert when it comes to…read moreinstallation of these units. Everyone I asked about getting one referred me to Ferguson with out question. My parents also had one installed years ago by Gary without any issues and they burn several cords during the winter. When you are buying something that literally is burning in you home, you want somebody you can trust. I trust Ferguson and will buy from him again.

Excellent work at a reasonable rate, and was able to start work within 2 weeks of outreach! Charles…read moredid brick pointing service for us, mostly redoing a past shotty job. Came first for a free quote, pointing out what was mishandled and how he would amend. Fully recommend. Thank you!

Called a few masons for a job repointing our pillars. Charlie came out promptly and gave us a fair…read morequote for the pillars and pointed out other spots on our house that needed attention including being able to see through the mortar on the chimney. His team showed up when they said they would, worked professionally, and walked me through everything at least 3 times during the project. I got three quotes for the job. Total Care Restoration was inline with another company. A third company quoted thousands more.

I purchased an 60" electric linear fireplace for our basement renovation in August 2025 and when it…read morewas installed, it did not work - no flame at all. We worked directly with the manufacturer in AZ as instructed who sent all replacement parts to the Fireplace & Patio Place to fix this brand-new unit, which was under warranty. However, the Fireplace & Patio place refused to send their service to help until I agreed to pay an additional $240 to have them come. I had no choice but to pay for the service call to get the unit working - they refused to schedule the service until I agreed to pay. Not once did they contact the manufacturer and try to make this right with me - the customer. They had no problem taking my $4600 when they sold it to me, but showed zero support or effort to make this right for me when it didn't work. I spent hours/days going between them & the manufacturer and am still waiting to be reimbursed for the service call by the manufacturer as they promised. Also, when they sold me this unit, they sold me a log kit for $300+ that didn't even fit the fireplace unit so I had to drive back and return the logs, which they did refund me for. I will never return to this store nor would I recommend to others.. it was a really bad experience on several levels and a big waste of much of my time. I am grateful that the unit is now working and just pray I don't have to call for service again!

Can't talk to anyone in their service department the only communication is done by email and they…read moreare terrible at responding. I did find out after the sale they have problems keeping techs but I bought locally looking for service. Might as well go to the box stores as the service from The Fireplace and Patioplace is nonexistent .

If you're considering an outdoor space or patio project, Pittsburgh Patio Company is worth a call!…read moreAfter an initial design consultation, they provided some intriguing ideas and a substantive design, with nice 3D renderings so we could visualize how the design might look on our property. They seemed quite busy, so some advance-planning and patience was required, but their willingness to also iterate on the design with me to both refine it and reduce cost a bit was much appreciated.

From the owner: We specialize in outdoor living, providing a backyard oasis for your family to enjoy for years…read more Patios, outdoor kitchens, fire pits and fireplaces are just some of the projects we provide.

The owner Mike came to service my grill and I bought gas logs a brand new fireplace and he…read moreinstalled the fireplace in no time serviced grill and it was awesome. My fireplace looked beautiful I had an old wood burning and I switched to gas logs with a remote I love it and grill looked brand new he cleaned it painted it it literally looked brand new he worked efficiently but was not there for long about an hour and half and 20 minutes of that time we were just talking and Mike is great I'll continue to use him for my needs. He also cleans dryer vent furnaces mailboxes flag pools stoves heaters firepit H20 tanks gas lines gas lights / electrical led lights and he also does installation for gas lines heaters And his prices are very fair extremely pleased with the service very happy.

Can't get in touch with I think they are out of business. Phone disconnected. Very disappointedread more

John did some work both inside and out for us and did an awesome job. Punctual, easy to talk to,…read morecleans up at the end of every day.! affordable pricing also. would highly recommend.

From the owner: we do chimney repairs stone and brick veneer block foundations additions and garages retaining…read morewalls mailboxes brick pointing concrete repair fire places and patios over 30 years experience family owned and operated insured

Absolutely terrible customer service. The woman on the phone at the office was just absolutely…read morehorrible and mean for no reason. i was supposed to have propane delivered after that big snow storm and the delivery guy made excuses to not come and deliver it. I have two small children at home. They were not considerate at all. Do not buy propane from them!!!! They suck ass.

From the owner: Our Business Is Customer Satisfaction…read more Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 42 states.