This place is great for parts!…read more My alternator went out, and thanks to my boyfriend's dad for calling around, he stumbled upon this gem. They were very nice. Had one available the next day. Got it picked up. Stated there would be a $100 refund as long as we returned the old one. Simple and easy. I paid over the phone with a card, but they give you a cash option with a small discount since the card charges a transaction fee. We don't live close, but we will be using them again because they has everything we needed plus more than excellent customer experience.

Very unhappy that I was sold only partially what I needed and wrong parts to which there is no…read morereturn or credit offered.

The current "assistant manager" Quinten has no clue. Sold my husband the wrong brake pads. Only one…read moreother customer in the store and they were swamped. He had to ask to be helped. Took the rotators in and was supposed to get a call when they were ready went back by and they were on the counter and were "just done". The New guy knew more and was more helpful on phone than Quentin was the whole time in the store. Give the new guy a promotion!!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Free diagnostics if your engine light comes on! That has been a great comfort for me twice in the…read morelast year. I was able to determine that my problem wasn't serious, by the part right there take it home and install it. When it happened again for the second time, it just happened to be the same part that was defective so I took it back for a full refund. Great customer service and very kind employees!

Rude customer service, just went to this location around 5:10, I told was going to have the police…read morecalled on me because I was disrespectful to this old women who works there. She asked what part we need, my boyfriend tells her, she then try's to make her coworker go out and check my car. I don't want that, I just wanted the part I asked for. She then asks what part I want. I've told this women now like 5 times the air filter. If I could give 0 stars I would. I will never go back to this location. She doesn't deserve to have a job if she going to be disrespectful to anyone who comes in.

Employees are all AWESOME here in Newcastle, every time I have had issues, they have gone above and…read morebeyond, between changing out wiper blades and batteries, both car and key fob, I can't recommend them enough- Keep up the great work guys

O'Reilly's Auto Parts in Newcastle has always been my favorite store. No matter what vehicle, what…read morepart. They've always been above and beyond. I needed an odd alternator, the guy spent an hour digging through all his alternators, till he found mine, then apologized for taking so long. (I had no vehicle specs for him, as it came off a 1986 Glastron.) I was just thankful he took the time to find my much-needed part. I have story, after story after story as I drive older vehicles at how awesome this store is. This is my favorite O'Reillys as the employees have always been helpful, and above and beyond. LOL, I wrote this review as I saw the negative review. New Vehicles are too expensive, I will always drive older ones, and always will need help from my Go To Store. I always check with them first.

I ordered a shirt and sweatshirt 75.00 you took my money as soon as I clicked send , I have…read moresent you sevral emails asking when my stuff will be shipped this has gone over a month and you have ghosted me on were my stuff is going to me mailed out never heard anything back Justin if you ordered something from me and I took your money and then never got back to you, just took your money what would you do ?? fraud has been filed with my Credit card company . Not Happy Brian from Lacey wa

freaking terrible I purchased some t shirts an they had no problem takin my money. im still…read morewaiting on them. I tried contacting them but of coarse they won't respond . how bout just send me my stuff that I payed for. im not first to complain. I should have read your reviews before I did anything

If i could put zero stars i would, i had a terrible experience here with the young man with the…read morepatchy beard, I have never felt so disrespected or embarrassed JUST TRYING TO CLEAR MY ENGINE CODE. He "acted" like i couldn't handle it on my own and was completely careless about what my car status was and had basically no enthusiasm about helping me when i could've done it myself. He was very unprofessional

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Whaaat. $50 for a full synthetic oil change!! 10 bucks for full tire rotation! Free air filter…read moreinstall. Free WiFi while you wait. Why did I not know about Walmart's auto services earlier? How do the other oil change places down the street stay in business when they charge $75-$80 for the same service? Just get your oil changed at Walmart now and spare yourself indecision and regret! They are first come first served. I got my car in right away on a Monday morning. Friendly, fast service reps!

My car audio system is one which I installed myself a few years ago in a 1992 Caprice. It's a…read morefairly complex system with component speakers consisting of separate woofer/tweeter modules in four locations, each with it's own crossover network. I have a 10" sub with a dedicated mono amp triggered by the main 4-channel amp. A while back, I started having problems with speakers cutting in and out and channel cross-talk; sure signs of wiring problems. Soon after, the head unit died. After kicking myself for using inferior wire and taking too many shortcuts.... I brought my car to Audio Extreme and explained my troubles. I knew I needed new wires and was OK with replacing any hardware needed. They fixed everything and even built a really neat tray for my sub woofer enclosure. They cleaned up my installation of the amps and crossovers which are in the trunk by mounting both amps and the 2 rear left/right channel cross over devices on a board that stands up vertically behind the back seat. They relocated the front left and right tweeters. Every wire and interconnect was replaced with new, better quality wire than I had originally used and fixed the head unit by replacing it's fuse. I'm certain that almost anyone else would have taken advantage of me on the fuse thing by selling me a new head unit. The sub woofer tray is something I wasn't expecting and is especially nice. I need the sub to be portable because I use it occasionally in my back yard patio system. When I built the enclosure for it I added a carrying handle and used quick disconnects so I could quickly move it from car to patio and back. I used a ratchet strap to keep it from sliding around in the trunk. The tray keeps it firmly in place yet it lifts out easily and the tray occupies very little trunk space. I walked in thinking that, along with new wires I was going to have to buy a new head unit. Van and his crew sorted things out, rewired the whole thing and made improvements to nearly every aspect of the system. They did all this at a very reasonable price. Over 30% less than what I told him I was willing to spend, and half of what I was actually willing to spend. It sounds and looks better than ever.

They installed a new stereo system with CarPlay to replace the old one. Did a good job!read more