Josh was amazing! He arrived when he said he would and cleaned out both of my gas fireplaces, and…read morethen got them up and running after I had been troubleshooting them trying to figure out why they wouldn't light for days and given up. Good communication, fair pricing.

Our gas fireplace had not been working correctly for quite some time. The flame would go out after…read moreburning for less than a minute. I called Josh and was impressed with his knowledge and attention to detail. He took our gas fireplace completely apart and worked to figure out what was going wrong. He replaced a part and thoroughly cleaned our fireplace. Josh made sure everything was working properly before he left. If you need your fireplace serviced or have a major repair, I highly recommend Josh to take care of it. Josh has 26 years of experience and is someone you can trust to do great work. Highly recommend!

We have been using Mr Soot Chimney Sweeps for 4 years now, starting back to when we first bought…read moreour house. It gave us peace of mind knowing that our chimney was cleaned and inspected by such professionals. He arrived on time and came with everything necessary to take care of the job that day. He checked the exterior as well as the interior which included a tarp to collect any mess he might have made during the cleaning and inspection process. When he was done, he walked us through any trouble spots he saw as well as took the extra time to look into a few things for us ( we've had issues with the fans that are inside the fireplace insert). He's matter of fact with any possible repairs and focuses more on giving his professional opinion rather than giving a sales a pitch. I would definitely recommend him for anyone looking for a professional chimney inspection and cleaning.

We called for a technician to come out and look at our gas fireplace that was not working. We were…read morequoted $69 for the service fee. He came out and got the pilot light on and then spent no extra time to see if it would remain. We were then charged an additional $30 for him to do something that took 1 minute. Two days later the pilot light went out and it is still not working. I called to get a refund of $30 and then was quoted over a $1000 for them to fix it without them even looking at it again. Does not make sense to me!!! I would call somebody else.

The team at Gas Master's was professional, on-time and did a great job throughout the sales and…read moreinstallation process. We ended up with vented logs and are very happy. I would recommend Gas Masters to anyone considering getting gas logs.

Never heard back after one return call. Business must be good to ignore first inquiries.read more

K. Stevens Have to…read moresay my stop at The Fire Place was beyond my expectations. I was visiting from out-of-town and stated that up front. Ray still went out of his way to answer all of my questions. He demonstrated all the features of the fireplace I was interested in. That was just the proverbial cake, the icing was when he suggested and looked up referral information for a fire place dealer in the community I live in. Ray was pleasant, accommodating and very knowledgeable. If you are shopping for a fire place this is the place to go.

This comes from someone who worked there and why I left. A typical day at work is to get there…read more8:30, I lived half an hour away and I would take the small roads on my way to work because the highway wastes to much gas and they don't even give us back money for gas, I wasn't a "on my own" installer, I was an assistant and I was really trying to learn off of the other installers, I only enjoyed ever working with one of them because he knew what he was doing, he actually taught me more then I ever did with the other installer, the other installer who I won't name. He would throw tantrums and get mad if nothing went his way, I understand stuff happens but your a grown man doing all of this for what? The installers complain about not getting paid enough, management is decent, work place culture is a 1/10 not the best place to learn anything honestly, the hardest part of the job isn't anything. I really wanted to learn and I felt so unvalued by others no matter how much I really did try to learn. The most enjoyable part of the job was going home. I stuck around longer then I needed to because the installer I was with (whom I was placed with more) I really wanted to learn regardless of what he said about me, talked about me, gave me faces, punched around materials, the owners says he pays for materials and everything but he doesn't. The installers pay for all the material they need besides the pipe and that's it. Honestly,

Smoke Alert has been servicing our home for both chimney sweep and dryer vent cleaning for several…read moreyears. Recently, I called because our woodstove was not burning correctly. Dale came out and spent a couple of hours checking all possibilities, contacting the manufacturer, trying suggestions they gave him. He located the issue and ordered the needed part. He returned today to make the repairs and gave me directions on how to proceed. I am more than impressed with this company's expertise, professionalism and customer service.

Slow to respond, higher price than competition. More words not necessary even though review says I…read moreneed more

A long overdue review! Similar to other review, we had our plumber checked our out of order…read morefireplace around Dec 2021. Based on his initial inspection (cost $106) and attempt to fix, he told us that he wasn't able to fix it and we would need to hire a specialist for it and told us we should be expecting thousands let alone being able to find someone to have an open schedule during winter. Found Kincy's home repair (licensed) on yelp and was able to connect to Michael/Tanisha. Not only they are responding to us very quickly, they are able to setup an appointment for us within 2 business days! Additionally, they did not charge us an inspection fee since we are within Durham. Michael were ontime and able to fix it with just 1 visit. They cleaned the striker, thermal coupler and the ports thoroughly and were able to get it to run smoothly. Most of all, super reasonable fee.

Avoid this guy. He has a bad habit of not showing up for scheduled appointments. In addition, he…read moreleaves jobs started unfinished not to return as promised.

We had excellent services with Ian and Jamal. They were on time, professional, kind and worked…read morequickly. Thank you to both Jamal and Ian!

The sales, and service was excellent. The product quality is of utmost craftsmanship! I highly…read morerecommend purchasing from Viridien and believe you will be highly satisfied!

Fixed our gas fireplace and performed excellent maintenance. Every other company wanted to come…read moreyearly. They told us we were good for a biannual schedule. Not only are they honest. They are on time and will not scam you.

On time, very professional and informative , very nice and good price. Definitely recommend!read more

We were very impressed with the quality of service for our chimney sweep last year. They were so…read morekind and took time to explain how air moves through the chimney in detail, how things like open windows and flushing toilets can affect that. We had no idea about any of that since this is the first time we have had a fireplace, so we really appreciated the tips. It was very nice that they broke out all their different recommendations for repairs in writing and clearly outlined what was most critical and what could wait. Having that honesty is so important and definitely improves trust. They also were very communicative and easy to get in touch with. Thanks for the great job and looking forward to working with you again!

I was very happy with The Chimney Wizard. It was easy to schedule an appointment, and they…read moreconfirmed the appoint via DM and then via phone call as well. They arrived within the appointment window. They performed a thorough inspection, bringing attention to think I wasn't aware of and that could present a hazard to our well being. They made recommendations for repair and offered to estimate the work asap. I am very happy we went with the Chimney Wizard for our Chimney Sweep inspection!

My father was having issues with his gas fireplace. It would take a at least 4-5 times hitting the…read moreswitch for it to get going and then it would appear as the gas log would fall apart. They informed me the price for the general maintenance and advised it may or may not fix it but they would asses after. Sure enough they got it working fine after doing the maintenance. Shout out to Cullen who was responsive, on time, and very pleasant to deal with. I will definitely be using them for any maintenance on my or my fathers gas fireplace in the future and refer any friends who may need work. Well done and great service.

Dani and Logan were amazing. They showed up on time, assessed the gas fireplace and showed me how…read moreto use it. They did a thorough check, and will replace the battery pack. They explained everything and answered a myriad of questions. They were so neat - everything vaccuumed, and they cleaned the gas fireplace glass. I've requested they both come to my next service call. I couldn't be happier.