Dani and Logan were amazing. They showed up on time, assessed the gas fireplace and showed me how to use it. They did a thorough check, and will replace the battery pack. They explained everything and answered a myriad of questions. They were so neat - everything vaccuumed, and they cleaned the gas fireplace glass. I've requested they both come to my next service call. I couldn't be happier. read more

This summer, I needed help resolving a propane gas line issue that had kept us from using our gas logs for years. I also wanted to have our chimney swept, and knew summer would be the ideal time to get quick service. After searching Google Maps to weed out fly-by-night companies, I found Mr. Smokestack--with an incredible 1,228 five-star reviews. Now I understand why. From the moment I called, the experience was seamless. CJ came out within a day or two, professionally assessed our situation, and gave us a quote for the chimney sweep. He also offered a ballpark idea of the gas line issue, noting that a technician would need to remove the logs to fully diagnose it. Once we realized our gas logs were over 20 years old, we decided to replace them--and CJ guided us through the process with ease. Within two days, we had selected a new fireplace insert, which was ordered and installed just weeks later. I opted to have the chimney swept and capped before the insert installation. Rodrigo, the lead technician, was outstanding--truly one of Mr. Smokestack's greatest assets. Logan assisted during one visit, and Dani during another. Rodrigo explained every step of the process, making me feel confident and cared for. He patiently walked us through the remote control features and helped us choose the best settings for daily use.I am 100% satisfied with both the installation and the product. Mr. Smokestack exceeded every expectation, and I now fully understand how they've earned such a stellar reputation. I cannot recommend them more highly! read more

So we had another company give us the bad news that we had level 2 creosote buildup in our chimney and needed a PCR treatment. The price was jaw-dropping so we bid it out. Mr. Smokestack 1) actually responded (guess the other company's had all the business they wanted), and 2) came out and did their own inspection and gave us an estimate that was significantly less. Franco did a great job. Showed up on time, clearly explained everything he was doing, and pointed out other issues without trying to immediately upsell me. (The other company said I needed a new chimney cap. I did not, it was rusted, but doing its job.) The treatment process is over 3 days. The PCR is applied (it smells, a lot, so be ready. We decamped to the upstairs and opened all the windows), it dries and does its work, and then is removed. No lie, this is an expensive, messy process, but having your house burn down would be worse. Franco and his partner left our house spotless with no interior or exterior damage. I was impressed with the company, will use them again for regular cleaning. 5 stars for the company and another 5 for Franco. read more

Tyler did a great job. Very thorough and neat. Highly recommend this company. This is the second time I've used this company and will use them again in the future. read more

My father was having issues with his gas fireplace. It would take a at least 4-5 times hitting the switch for it to get going and then it would appear as the gas log would fall apart. They informed me the price for the general maintenance and advised it may or may not fix it but they would asses after. Sure enough they got it working fine after doing the maintenance. Shout out to Cullen who was responsive, on time, and very pleasant to deal with. I will definitely be using them for any maintenance on my or my fathers gas fireplace in the future and refer any friends who may need work. Well done and great service. read more

As always! Great work and service. Had to have a crown put on the top of chimney and a couple of spots where the mortar needed filled in. They show pictures of what needed to be done and the process which they would do the work. Had the work done in several hours. Mention that there was more mortar that needed filling and they went ahead and fill them. ( no extra charge). They were friendly and efficient. Cleaned everything up. Everything look great. Thank you. Referred them to our nieghbors. read more

Scam artists. Yes, I accidently called and booked an inspection from an email they sent telling me it was time for my chimney inspection. I did ask, "this is inspection to keep the warranty from the work you did?" the response was YES this was my annual inspection of the chimney and gas logs. I later realized that I had scheduled the wrong company and cancelled but they refused to refund the deposit. They knew DAMN WELL I had only got a quote from them but never had the work done because they were over priced and quoted items totally unnecessary to make the repairs. They refuse to refund my $75 deposit. Not only did they prey on me, they are attempting to steal business from other companies with their underhanded tactics. Go anywhere for chimney service but here DID YOU PULL THE PHONE CALL and listen for yourself? I clearly stated to your CSR "this is to maintain the warranty from the work you did?" You admittedly never did work for us. Your CSR knew that and understood my intentions to book to maintain the warranty. Please share the phone recording if your are sure about your CSR and their parctices. read more

Donnie and Michael replaced the bottom base in our wood burning fireplace and the metal mesh curtain. They let us know when they were enroute and were very professional throughout the appointment. Donnie explained what he was going to be doing and then they completed the work quickly. They laid down a tarp to protect our carpet and were careful not to create a mess. I would recommend Mr. Smokestack for fireplace and chimney work! read more

Mr Smokestack Chimney Service - new base in fireplace - Chimney Sweeps Near Me - Raleigh, North Carolina

They really know their stuff ! After 3 other places tried to sell us new gas fireplaces for $20k each, Mr Smokestack came in, did a service, diagnosed the problem and had it fixed in a week for $150. They are knowledgeable and honest. Wish I had found them years earlier. read more

we are so glad to have our chimney up and running and safe. Mr. Smokestack gave us a thorough inspection and estimate and provided excellent service. they were prompt, friendly, and professional. they are great with communication. we will certainly use them again read more

Been a few months since I had my fireplace serviced and thought I would take a moment here. As far as the actual service, this was excellent, the team was thorough, efficient and took the time to walk me through all that had been done and address all of my questions/concerns. So, 5 stars for the service. The 2 star deduction is basically for the sales process and the quotes that I had received for a potential fireplace remodel. Long story short, I was quoted $17K-$19K in total - $9K-$10K for an insert plus install (no, that quote is not a typo), and $8K-$9K for a customized stone wall above the fireplace. Now, the customized wall I can somewhat understand as I have high ceilings, but the quote for the fireplace insert plus install is nothing short of ridiculous, and after mentioning this to a number of contractors, I've gotten the same look of shock every time. A quick Google Search can also give you a sense of how outlandish the price is. And for what it is worth, I wasn't looking for anything out of the ordinary, just an efficient fireplace insert. I also received some soft quotes on the hearth that aren't worth getting into, but the bottom line is that in my opinion, Mr. Smokestack is charging exorbitant prices for labor (if they were simply just high, I probably would have shrugged it off and not written this) and as such, outside of a service, spare your wallet and time and look elsewhere. read more

Absolute scam. We had them service our fireplace a year and a half ago as we just moved into the house and wanted to make sure it was safe. They did a great job back then, granted, after paying the $275 for the inspection, the fireplace stopped working a week later and they had to come back out free of charge to fix it. I'm not sure why the issue wasn't originally caught. Fast forward to this year, our fireplace wasn't/is not lighting consistently. We called them and they said it's been over a year, we need to pay another inspection fee of $275 which a $75 deposit that would be applied to the ending balance. Well the tech shows up 35 minutes past the 2-4 window at 4:35. Proceeds to tell us that the thermopile needs to be replaced. This is the electricity that comes from the wall switch to the fireplace. It needs to be replaced because it's not transmitting enough electricity, fine I'm okay with that. He then tells us that it's $480 for this part and that it only has a 1 year warranty on it because it normally needs to be replaced annually, ANUALLY! I'm sorry, this cannot be right, what a product defect if that were true and who would pay that amount annually. Come to do some research, in 20 years, this "part" has never had to be replaced in our current house or any of our surrounding neighbors. What a scam, they're here for your money. Not to mention, after I said no thank you, he proceeded to tell me that I could replace the whole unit for 10-12k which would be more cost effective in the long run. Not to mention the total at the end, the $75 was applied but instead of it being $275, it miraculously increased to $299 for this guy to literally only vacuum the fireplace. Get outta here. Goodbye. read more

I am very happy with the service from Mr. Smokestack to replace my gas logs. They showed up on time, were very knowledgeable, kept me informed on what they were doing and thoroughly explained the operation of the system. They even replaced something that wasn't up to code on my previous fireplace. I will definitely use this company when I consider an outside fireplace in the summer. Great customer service! read more

OK, this is in Fall, their busy season and one does leave a message on the phone, getting a scheduling call-back the next day. All good. Mr. S. accepted an earlier analysis about the firebox problems-earlier visit folks could not do repairs-came out on appointed day (they did alert me when running late), could do one part of the fix, not the other, explained step by step what they were and were not doing. The undone repair could hang on as-is a little longer. The repair guys-a pleasure to have in my house and very competent; the office staff-very responsive to both e-mails & phone call messages plus, they just could not be any nicer; overall-great to have this business helping me get through my wood pile and the winter. read more

Joab investigated our non-operating fireplace and even took extra time to go under the house and take a look. He was on time and professional. I would definitely recommend this company for fireplace repair. read more

Quality work. Fantastic customer service. Had a chimney cap put on - reasonable price. Would highly recommend.

Excellent service from this company. Steven came out ready to replace a part that was not diagnosed by him. After looking over the fireplace and adjusting some things he advised my wife that nothing needed replacing and there would be no charge! His honesty and excellent work is very appreciated and I would highly recommend them! Any future fireplace needs, I'll be calling Mr. Smokestack! read more

After reading the reviews and reaching out to some friends, I attempted to book them back in November. Big mistake. These guys are in demand and for a good reason. They take amazing pride in their work, have excellent customer service and are very thorough. We received an entire evaluation and report on our chimney, pictures, and areas of concern. They followed up with an additional estimate for repair, which when I priced it against performing the work myself was within reason for hourly labor rates. I'll be using these guys on an annual/biennial basis. read more

The techs we're great, but they could do better with communication. For example, I did not know my repairs were completed and had to reach out for confirmation when the repair guys did not show up the next day like I thought they would. Also, they tend to come about an hour earlier than scheduled, so prep for that. Overall, it was a great experience and they were professional and super helpful. read more

Painful. I'd rather get a root canal or a dull knitting needle in my eye. The chimney crew was horrible. They did not understand the scope of the work. Calling the management team to discuss was was no picnic. We canceled. My chimney is ripped apart with a tarp on it. Thanks Mr. Smokestack! This team had us very upset and confused. When another contractor came out, he could not understand why Smokestack was charging so much. My wife was cried. Do yourself a favor, don't use this service. read more

We will definitely call Mr. Smokestack with any chimney concerns! We thought our chimney was blocked, but instead, we only needed a lesson in creating an upward flow of the smoke. He was very helpful, informative and didn't charge us for the house call. THANK YOU! read more

I have had them out twice for the same service to my gas fireplace only to be told that my equipment was not to code and needed to be reworked. After going through the process of having the building code enforcement of my town look over my unit and the gas lines they found it was in fact built to code. Mr. Smokestack still insist that it needs to be altered to meet todays code. Basically they are saying the building code official I spoke to doesn't know what he is talking about and I need to spend money to come up to todays code to make them happy or more money, you decide. I would not recommend using them it could be a wast of your time and possibly more expensive than it needs to be if they are not happy with the code at the time your house was built. I would also like to say the technicians who came out were fine the problem lay with the supervisor who felt he knew better than the building code office. Once again beware should you have a older unit not built to todays code. read more

We hired them as the chimney cap had been blown out. They came and charged 100+$ but left saying that they could not repair that due to the hangers etc and we needed to buy a new cap etc. They gave a quote of 500$+ for the new repair. After 2w we called them they said what was the model of cap/chimney?? How did they gave us a quote and didn't know which model or what they were supposed to do? We feel cheated. They took 100$ for doing nothing. Don waste time and money. Pls contact another company. Very unprofessional I don't agree with your answer to my comment. Your guys were inside our house and had access to the fireplace and anything you asked for. Yo said you could not repair that and needed to bring a new one. read more

We had a minor leak coming in around our chimney. Mr. Smokestack came by to give an estimate. Their initial visit was very professional and the technician seemed very knowledgeable. Unfortunately that's where these traits stopped. When the technician came to do the actual repair we didn't receive the reminder call from him in advance of his arrival. When I got home to take a look at the work that had been done, it was of the lowest quality and craftsmanship I could imagine. It looked as though he watched a YouTube how-to video and did the work for the first time ever. I called the company to express my concern and they were apologetic and quick to send someone out to redo the job. In the meantime it rained and we had water POURING in our house. When the technician came the second time we again didn't receive the call notifying us. On top of that, instead of redoing and fixing the job, he just used about 10 more tubes of caulk to just brute force try and seal everything up. In the meantime, it rained again, and we had even more water pouring in. Both times infinitely worse than the leak we originally had. Instead of going back to Mr. Smokestack I called several roofing companies for new estimates, all of which commented on how poorly the job was done, even after being done twice. I notified Mr. Smokestack, and to their credit they refunded the cost of part of the job. However, they required me to purchase numerous other services in order to have the work done that I actually needed(the work they did wrong). I'm now on the hook for over $800 of services that I didn't really need(and may also be incorrectly done) which I had to purchase in order to have them perform the services that they did wrong. I feel very duped, and in addition to what I owe them, I now have hundreds of dollars in water damage inside my house that I'll also be needing to repair thanks to their shotty craftsmanship. Maybe they do quality work in regards to actual chimney services, but they clearly do not have the experience or quality needed for higher level repairs. read more

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2 years ago we moved to a home with beautiful stone fireplaces with twin stone chimneys upstairs and down. We split a cord of firewood in July in our excitement, but the first time we lit a fire upstairs, smoke poured out of the downstairs fireplace. Doh. Thus began a long saga of cleaning, inspections, referrals, troubleshooting, moments of despair and ultimately a full re-mortar job that solved the problem once and for all. Thanks to Mr Smokestack, we can finally enjoy a cracking fire on a cold winter night (and we've had plenty of those this year) Robby and David at Mr Smokestack are knowledgeable, courteous, and do quality work (and clean up afterwards!). We are grateful for their skill, hard work and customer service. They are busy, so plan in advance. Don't wait until next winter to get on their calendar! read more

I would just like to say how professional this company is. They're booked out folks so be patient. Long story short, we got on the wait list sometime last year, they finally made it out today, and Stephen did a fantastic job. I would publicly like to apologize to the women who answers the phone and mr Stephen for being a jerk earlier today, I won't go into details but I just want to say I'm sorry for being a jerk. You folks do excellent work and I will highly recommend your services in the future. Hopefully the folks that work here read this, again, sorry about being rude. read more

Fantastic service at a great price. I was very impressed by their timeliness and professionalism. Rodrigo led the work on our chimney and he was great to work with. They even sealed up some gaps on our roof to ensure that we didn't get any leaks before our roof repairs are completed, which is outside their scope of work but they didn't charge us for it. Highly recommend this company to anyone who needs chimney repairs. read more

This company really knows what they are doing. The are responsive, thorough and have a process that works. They went through a very complicated procedure to replace the unit in our attic after having major lightening damage. It's done and and I suggest if you have a gas fireplace issue, call them and ask for Greg and Gabe. They are the best. read more

We are in the process of purchasing a house and called for chimney inspection. The ONLY reason for two stars is that Mr. Smokestack was able to come to the house and provide an inspection quickly. We will not be going with Mr. Smokestack for the repairs recommended because none of the repairs are actually needed! The sellers were so shocked by the sheer number and cost of repairs recommended (~$12K), that they paid for a second opinion (by a chimney sweep who is also a firefighter). The second opinion recommendation - the fireplace needs to be cleaned and two potential issues monitored. I was shocked by the difference! To add insult to injury, we were not aware when making the appointment that we would be charged for each of the two chimneys in the house separately. Given that the inspection was already ~30% more expensive than the inspections we've gotten in the past, we ended up spending 160% more on this inspection than we paid for chimney inspections on the house we tried to buy previously ($260 vs $100). I can't speak to Mr. Smokestack's quality of work, but my recommendation would be to get your inspections elsewhere!! read more

We can't say enough about the great job they are doing for us. We were also very pleased and impressed with Brendan, our installer. He knew the cap originally ordered would not accomplish the waterproofing we needed, and he notified the company and they ordered the correct one. Many places would have simply installed it. read more

Jeremy with Mr Smokestack was very professional and knowledgeable during our fireplace inspection. We were having a unique problem and he took the time to fully understand it and come up with the best solution. I sensed he was being completely honest and had nothing but our best interests in mind. I highly recommend this company as they are excellent in communication as far as confirming appointments and returning phone calls. read more

I contracted them to replace a custom chimney cap. The original cap did not having siding underneath it, but the sales person said that was no problem. They would replace it with a standard cap and run the siding to cover the gaps. I gave them the manufacturer information for the siding, including the color and style. The contract specified that they were to install siding with the new cap. On the scheduled day, they showed up a half hour late, with the wrong color and type of siding materials. They removed the old cap and installed the new cap, and said they would return with the correct siding material to complete the job. Later that day, they returned and placed a tarp over my chimney to keep the rain out, and said they would have to order the materials and return at a later date to complete the job. The next day, they called and said that they could not obtain the materials, and I would need to have someone else complete the job. I offered to accept similar color or another style siding, or even painted wood, I was very flexible, but they refused to complete the job. They said I'd have to contact they original installer or someone else to finish the work. I'm very unhappy that they quit and left me with a partially completed chimney, and that I will have to get someone else to finish their work. I wish they were professional enough to not start a job they could not complete. I'm worse off now than before they started. read more

The latest post indicating that they have tried to contact me "several times" is a flat-out lie. I have no missed calls and no voicemails from you. As such, I will not be doing business with you and my rating will remain. read more

Can't wait for cold weather so that I can fire up my new insert!!! Robbie's men were professional and courteous...the office staff was great!! Totally awesome experience! read more

Mr Smokestack Chimney Service - Regency fireplace insert - Chimney Sweeps Near Me - Raleigh, North Carolina

Extremely unprofessional. They called me to move me to a new timeslot that became available which I accepted. Stayed home from work for the serviceman to come by and no one showed up. Called to asked what happened and was told that they remembered that we made the change (well, of course, you called me to make the change) but somehow, their schedule didn't reflect the change and oh, by the way our technician is out sick today anyway. I'm just blown away by the lack of concern for my time. read more

Service was prompt and professional. The two gentlemen who came to our house (Chris and Eric) were respectful and courteous. One was in training and the other was a seasoned technician. They both completed their taskings and exceeded my expectations. They explained each step of the process of their cleaning to inspection. They explained the science of chimney construction and its workings. This gave me an appreciation to the importance of maintaining and inspecting the structure periodically. We will be using this company for the repair and maintenance of our chimney. read more

I called for an inspection and my call was promptly returned. An appointment was set up and I was able to be worked in before my scheduled appointment, they called to see if that was OK. The communication has been great. 2 very nice/informative techs came out and were very professional, they put booties over the shoes before entering the house and used a drop cloth over the hearth before they started the chimney exam. They explained what they were doing as they were doing it and were able to show me on the camera as they were doing it. So far, I am very impressed with dealings with Mr Smokestack. If you're in need of chimney services, I would highly reccomentd. read more

Work was satisfactory, but communication needs improvement. Had to call to get a copy of the report. Took several months to finish the job which was not all that complicated. read more

Great communication leading up to my appointment. Eric was on time and did a great job. Did a very thorough job and explained what needed to be done next. Will definitely use them for any future chimney work (like in the Spring and I want the Swifts to come have a home for a few months and take care of 98.99% of all the bugs in my yard). :). read more

We chose this company to clean our chimney due to the reviews on Yelp. We were not disappointed! We received our service within a few days of the our call. The technician, Chris was competent, friendly and thorough. He took photos of the before and after - an excellent idea! We will recommend this company to our neighbors and friends. read more