Josh did a great job cleaning our gas fireplace. I had no idea the glass was as dirty as it was…read moreuntil he cleaned it. What a difference. The logs had also not been positioned correctly and after he repositioned them, the look of the fire itself was so much better. I highly recommend Josh for all your gas fireplace maintenance. Oh, and his rate is very reasonable.

Had an issue with our wall switch turning on the fireplace in our bedroom. it is a double sided…read morefireplace. Josh took it apart and cleaned every inch of it including both glass pieces. it looks better than new! He also detected the wall switch was bad and replaced it. He was careful with his equipment and used a tarp - left no mess behind. I cannot recommend him enough!

This comes from someone who worked there and why I left. A typical day at work is to get there…read more8:30, I lived half an hour away and I would take the small roads on my way to work because the highway wastes to much gas and they don't even give us back money for gas, I wasn't a "on my own" installer, I was an assistant and I was really trying to learn off of the other installers, I only enjoyed ever working with one of them because he knew what he was doing, he actually taught me more then I ever did with the other installer, the other installer who I won't name. He would throw tantrums and get mad if nothing went his way, I understand stuff happens but your a grown man doing all of this for what? The installers complain about not getting paid enough, management is decent, work place culture is a 1/10 not the best place to learn anything honestly, the hardest part of the job isn't anything. I really wanted to learn and I felt so unvalued by others no matter how much I really did try to learn. The most enjoyable part of the job was going home. I stuck around longer then I needed to because the installer I was with (whom I was placed with more) I really wanted to learn regardless of what he said about me, talked about me, gave me faces, punched around materials, the owners says he pays for materials and everything but he doesn't. The installers pay for all the material they need besides the pipe and that's it. Honestly,

Also know as Raleigh Fireplace. If I could give less than 1 star I would…read more I will warn you that once your purchase is complete your warranty is worthless because they will not call you back and you will be stuck. I spent over $5000 for a wood burning insert and have had problems with the blower from day 1. I even called the district manager who promised he would have John contact me. That was 3 weeks ago and I've heard nothing from either of them. Today I paid a local service person who was able to fix it in 15 minutes. Turned out the sensor had not been properly installed. I will glady absorb this cost just to not have to deal with them any more.

On time, very professional and informative , very nice and good price. Definitely recommend!read more

Fixed our gas fireplace and performed excellent maintenance. Every other company wanted to come…read moreyearly. They told us we were good for a biannual schedule. Not only are they honest. They are on time and will not scam you.

We called for a technician to come out and look at our gas fireplace that was not working. We were…read morequoted $69 for the service fee. He came out and got the pilot light on and then spent no extra time to see if it would remain. We were then charged an additional $30 for him to do something that took 1 minute. Two days later the pilot light went out and it is still not working. I called to get a refund of $30 and then was quoted over a $1000 for them to fix it without them even looking at it again. Does not make sense to me!!! I would call somebody else.

VERY pleased with the professional and prompt service delivered by the Technician. He provided…read morecare, maintenance and possible future repair needs information. The Technician was knowledgeable and knows his craft. Anyone needing this kind of service needs to call Mr. Soot Chimney!!

I changed my review after the owner John made everything better. They really know how to take care…read moreof their clients.

Never heard back. Really need help but contacted twice with no help at all. Even if you are busy…read moreeveryone needs a call back event when you can not help.

I don't know what's going on on with this company. Are they still in business? I met the owner…read moreseemed like a great guy, was ready to accept his quote, but needed it reworked to include a small change --and never heard from him again. After multiple calls and texts I gave up. Like I said , he seemed like a great guy to do business with. Hope he's ok

The owner came to my home to inspect the fireplace/ chimney and cleaning, he send the immediate…read moreinspection report also, charged $235 but after, he said he will be sending me a quote for converting it to gas fireplace, but never sent any quote and never respond my texts . Updating my review: After days Owner sent me the quote , it is a long quote . Thank you.

The Raleigh office is impossible to reach. They never answer the phone and there is no way to leave…read morea message. My builder finally reached the Charlotte office and their quote was substantially higher than others. Try Thomas Fireplace instead. He was outstanding and price was reasonable.

These idiots didn't install battery packs in half of the homes in our subdivision (which is default…read morefor that fireplace model) and not asking some $300 for getting it installed because we did not bring it up during the warranty.

We've used this company twice now. First, for a little inspection and cleaning last fall and again…read morelast week to replace the firebox in our 20 yr old woodburning fireplace. we appreciated their service as well as the quality of the job they did on the second job. We use our fireplace nearly daily from Nov-Feb for ambience and comfort . When we had the chimney cleaned last year, they told us that there was a crack at the back of the box. They did recommend replacing last year but said it would be okay for a little longer. So we waited and were happy to use them this year for the job because they were thorough and honest on the first visit. Will use again.

Tried calling and the phone number and going to their website. The phone number doesn't go to a…read morebusiness and the website domain is for sale. It appears they are no longer in business.

I am adding a star because the owner reached out to me with a personal apology and request to know…read moremore so he can improve the business. He did not ask me to update or change my review but was sincere in his apology and desire to do better. For that, they live up to the reputation they are known for, which is one of excellence. Here is my original review: I waited a bit before writing this review because I know a bad review can really hurt a company. After years of hearing Chimneys Plus recommended for everything from Chimney cleaning to gutters, I contacted them for a gutter quote. I wasn't going to be home when they arrived but was told they would be fine with my barking dogs so set up a date and morning time. When I got home 3 hours later, they had recently arrived so had been running late. Not a big deal but something to note if one was planning to take off work or had other plans. I'm not sure who the gentleman was who spoke with me but he was very knowledgeable and VERY persuasive. In other words, a good salesman. I was in a rush as I had many things to do but he didn't seem to take my cues to shorten his spiel. Still, I let myself be convinced I was going to ignore the quote of the company that did my roof which was significantly less than the verbal quote I was given on site. I requested to be sent alternatives in costing. For example, what would it cost if I just did the gutters without the gutter guards (and told the reasons this would be a TERRIBLE idea). I asked to include what if I did gutter guards in the back but not the front as one of the options. Or what if I started with just the back of the house (that verbal quote was the entire amount of the other companies full house quote -- but to the credit of Chimney plus, it did include guards whereas the other companies entire house quote of the same amount did not.) I expected to see an email quote either later that evening or the next day. Instead, the VERY NEXT DAY I was sent an email asking to please write a Google Review. Whaat?? I haven't even gotten the work done or received my quote!? I was told they are very busy and it would be a wait for the actual installation -- which again, I was willing to do. However, it has now been over a week and I never got a quote. At this point, I've gone with the other company and will use gutter guards from costco. You guys could have had my business -- and I'm sure would have done a good job. But no follow up after over a week isn't good practice.

We used Chimney Plus to redo our fireplace and could not be happier with the result. James Clark…read morehelped us evaluate all possible options and ideas including ventilation, design, materials. His expertise in the technical aspects was invaluable, but he also has an eye for knowing what will look good and helped us with layout and making it look fully integrated in the room, not like it was added as an afterthought. He was professional, friendly, and he and his crew were always on schedule and efficient. I would definitely recommend Chimney plus and would hire them again in the future.

We were very impressed with the quality of service for our chimney sweep last year. They were so…read morekind and took time to explain how air moves through the chimney in detail, how things like open windows and flushing toilets can affect that. We had no idea about any of that since this is the first time we have had a fireplace, so we really appreciated the tips. It was very nice that they broke out all their different recommendations for repairs in writing and clearly outlined what was most critical and what could wait. Having that honesty is so important and definitely improves trust. They also were very communicative and easy to get in touch with. Thanks for the great job and looking forward to working with you again!

Very happy with their service! John was very responsive. We were able to quickly set up an…read moreappointment. It was confirmed the day before, and they communicated with me the day of. We had never used the fireplace because we couldn't get a call back from the businesses that we called. Both John & Justin spent quite a bit of time at my home going over the firebox, insert, etc. I'm glad we hadn't tried to use it; it would have been a disaster. They found several issues, including where there were propane leaks. John provided me with a write up of what they did, along with pictures of what needed to be fixed/replaced. He also provided a written estimate to replace the old parts and make repairs. If you're looking for a business that will call you back, show up when they said they will, do not hesitate to call them!