My sister and I we're stuck in Park City yesterday with a battery in my car that was leaking. I…read morefound BestBuds on another review site and because they were rated so highly I decided to use their services. My mechanic was skilled and quick, it only took him just a few minutes to change everything out and I was set to go. Price was fair and I'm happy with the service and the techs they sent who were courteous and friendly. I've added them as a contact for future repairs, so I'm recommending them here for anyone else that needs auto servicing.

This will be long because these guys deserve a proper review. We were in town from Las Vegas and…read morewere staying in Provo. All the eletrical in our car went out we assumed we needed a battery which is something we change out every few years because Vegas summers are brutal. We changed it out but the battery light kept flashing on and off we thought we need to drive the car so the battery can juice up the car. We drove from Provo to SLC for a graduation and on our way back at around 9000 S. the electrical started going out again and we pulled over at a Maverick. We were told after making a call to a shop that its probably the alternator considering the battery change didnt fix the issue. They also told us that they werent available to take it until the next week which wasnt an option for us because we had to get back for work. I went on Yelp and Best Buds Mobile service popped up with 5 star reviews so I called. The gentleman that answered was genuine as explained that we thought it was the alternator. He gave me a quote that was within what I was willing to pay. I asked him if he had a number to a tow place so I can get it towed to them. He said "its ok we come to you". I was surprised but then "duh" it says "mobile" in their name. He also told me it would probably be about and hour and a half for them to repair. WHAT! It really did seem too good to be true. The shop we had previously called quoted us double what these guys quoted. They literally showed up within 30 min they arrived at that Maverick parking lot and probably less than the time frame he told me it would take them to fix it we were on our way back to Provo and now we are home and our car is running perfectly! These guys are a gem! I Googled the cost to replace the alternator and they were within the range. So Im going to say they are honest. I wish they were in in Vegas. But now we know if there are any car repair needs for us when in Utah or our family we will be reffering Best Buds Mobile Services. Thank you for the best auto repair service we have hands down ever had!

Terrible experience. I came here hoping to knock out a quick oil change before getting a car wash…read more After the techs spent about 10 minutes trying to upsell me on items from the "inspection" that I didn't request, they informed me that they had already drained my oil but couldn't replace the filter because the skid plate bolts were stripped and they couldn't get it off. This was right after I heard their torque wrench audibly destroy the bolts. They admitted that they had indeed stripped out the bolts trying to remove them. To make it worse they told me that while they wouldn't charge for the oil filter they would still charge me for the oil. I explained that it makes no sense to pay for the oil if I have to go right back somewhere else and have it drained again in order to replace the filter. After arguing they went back down and worked on the bolts and were able to finally get them off and replace the filter. But now the bolts were stripped and they couldn't put the skid plate back on safely! They claim to have called around looking for new bolts but couldn't find any. They did their best to re-attach the skid plate with just a few partially stripped bolts. So now I have to go have the skid plate removed again and reattached with new bolts. And they charged me full price for everything even though they stripped my bolts. What should have been an easy oil change has note resulted in a big headache for me. Avoid this place!

They are awesome here. Drive thru service lets me stay in my car and chill while they get things…read moredone super fast. They're also super cool and not just trying to upsell me, which I very much notice & appreciate. This is the only place I go for oil changes on all 3 cars now.

My family has taken cars here for decades, back when it was a Havoline and now a Grease Monkey…read more Steve is absolutely amazing and has shown consistent and proper care of his craft and our vehicles over the years. As long as Steve is here, I will continue to bring my cars here to get work done. Wonderful mechanics and I can confidently trust what they recommend and the feedback they give you. Thank you for everything you've done!!

At 8:00 on a Saturday there was one young lady working by herself trying to get all us early bird…read moredads out the door. When asked why she was alone she said the other employees were on OT and they don't want to pay for that. BS!! Hire more or schedule better. She was great btw just ridiculous she has to do that alone.

No BS, Honest, helpful, and fast. Giving 5 stars because I cannot give them 6. Repaired my brakes,…read moremade sure I understood the work, and were an absolute pleasure to work with.

Fixed the failed solenoid in the CVT of my Subaru and replaced the leaking o-rings/ recharged my…read moreair conditioning system for $700 less than the Mark Miller estimate. Great communication. Very knowledgeable. Nice guys.

Do not take your vehicle here, especially if you're a female. They will lie straight to your face,…read moretry to make you feel incompetent and continue to lie to cover their tracks and not take an ounce of accountability and neither will the shop managers. They're uneducated and unprofessional and they have a mechanic that's a creep.

I love this place and I love everyone that works here! They're always super kind and attentive and…read moredon't go anywhere else for my emissions and renewal tags. I'd give this location 10 stars if I could. Definitely recommend!

I just pulled in and asked if they had free air because my low pressure light had just popped on…read more They pulled me right in, filled up ALL my tires (no charge) and sent me on my way!! Everyone was soooo friendly and helpful!! I appreciate you all!! Thank you so much for your help!!

Up sell and misled wife. See that is a common theme in…read moreother reviews. Called Mgr. on it. Well his speech was ready and when it didn't fly with me he got his feigned insult into action. Zero customer focus. Anger issues a little. AVOID this place!!!!!!

My older Toyota Camry had started making lifter noise upon cold starting. Yesterday, Frank…read moresuggested an Engine Performance Restoration Service with my oil change. This morning when I started it up there was no more lifter nose! It sounds like a new engine despite its 244K miles. That service costs more than a standard oil change but to me it's worth it. I want to keep this car for a loooooong time! thank you Steve's Automotive and thank you Frank!

I've been going to Steve's regularly now for oil changes and repairs. Jut really good service. I…read morelike how they send you a text with what they found and what needs immediate attention and on down the scale for urgency instead of a mechanic or rep coming out to talk to you to pressure you into making the repairs. I also like how they do not charge you for diagnostics. When other shops charge you $140-$160 to check out your car to see what the problem is, they charge zero! Good friendly guys up at the front desk, I've been working with Sheldon. This place always has a ton of cars in their lot as I'm sure a lot of people have caught on to their good service and bring it here. That's the kind of shop you want to have. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

I had a great oil change experience with the staff yesterday. Henry was super helpful through the…read moreentire process. They completed it in not even 30 minutes, and all around was a smooth pick up process.

My husband went in for an old change. He used to be a diesel mechanic. The service person brought…read morein someone else's oil cap telling him there was water in the engine. My husband instantly recognized there was proof that there was water in someone's engine but was not even his oil cap so it clearly wasn't his engine. This makes the value for the oil change rotten because they were trying to fraudulently get him pay for a service didn't need.

They do much more than oil changes! Needed a 60k transmission service, and decided to combine it…read morewith an oil change. There were only a few people working at the shop, but they seemed to be eager and enjoying their work. This usually translates to a pleasant interaction. Leaders teach by example and set the tone at work. Their lead was both professional and friendly. The oil change was very quick, as expected. The transmission service took some extra time, so after the oil change, they moved my car to another working lane. The lead was able to focus on my car while the rest of the crew kept at the oil changes. They do state inspection and emissions testing! They did two emissions jobs and probably 3 other oil changes in the time I was there. They kept a really good pace going. I had a great interaction at the counter, and was even offered a little coupon/discount to help with the combined cost. I will be back again. And I'll get my state inspections and license plate sticker done here, too!

Went for an oil change. The staff was professional and polite, and completed the service…read morepromptly, Unfortunately, the technician failed to secure the "O-ring" on the oil filter proprtly. After driving for two hundred plus, miles, several engine lights lit up, as the vehicle had leaked most of its oil. Fortunately, we had the vehicle towed to an authorized dealership, and the problem was solved before any serious damage. The dealership charge $280 for the diagnosis and replacement of the oil and securing the filter. When we addressed this problem with Jiffy Lube they, again, were extremely polite, but were unable to offer a refund, or possible compensation beyond a gift card for a future oil change. Unfortunately, Jiffy Lube is off our "buy list."

Professional service, bought my second set of tires there. Friendly staff, I would recommend them…read morefor tires.

I've been a loyal customer of Burt Brothers Sandy for about 9 years, but this experience has…read morecompletely changed my trust in them. My car was serviced there in February, May, and June, and I understood my brakes were being checked. Most recently, I was told in June that my brakes looked fine with no concerns. Now it's August, and after developing grinding and squealing, I brought it back and was told BOTH front brake pads are worn down to metal and both rotors need to be replaced. When I questioned how I went from "brakes are fine" to metal-on-metal in two months, manager Emilio pulled my previous paperwork and there was no documentation that my brakes had been inspected. Another employee then stated that it is company policy to inspect the brakes whenever the wheels are removed. This is especially concerning because I drive for Lyft and regularly have passengers and my children in my vehicle--I relied on what I was told about the safety of my brakes. I offered what I thought was a fair compromise: Burt Brothers cover the brakes and I would pay for the rotors. Emilio initially refused, saying it wasn't his fault the inspection wasn't documented. Hours later, he texted saying he spoke with the district manager and would "cover the cost of the brakes," yet my approximately $605 quote only dropped to $538.25. After 9 years as a loyal customer, being told my brakes were fine, finding there's no documentation of the required inspection, and then being faced with brakes worn to metal and damaged rotors has left me extremely disappointed and questioning the service I've trusted for years.