Unfortunately the Trek store closer to me closed so I tried a new spot. Great quick service. Very friendly and clean well laid out store. Will be back. read more

Amber was helpful and was sure I was satisfied with a full tune-up on my X-Cal . Have been using the Gateway store for years for service and also the Wayne store who fitted me properly to my Gravel Bike. They have combined the stores into a new large and better layout . Excellent service . read more

Fantastic new space! Plus, Tim and Amber were so helpful. I'd lost my key to a bike rack I bought. Tim went out of his way to order a new one for me and Amber was quick to help me with it. Highly recommend! read more

This shop is now owned by Trek and the new location is easier to see from the road. Every time I have gone in they always seem to be understaffed, it seems they have 1 fulltime employee and 1 part time cashier. They really need to add some mechanics and at least one retail employee who knows something about bicycles. read more

Several months ago, I bought a Trek Domane+ e-bike. Full disclosure: I bought the bike from a Trek store in Delaware to save the sales tax. I absolutely love this bike. I decided to buy a range extender battery for the added range it would give. For some reason, the extender battery wouldn't pair with the internal battery that's in the downtube. The Delaware store told me I could take the bike to any Trek store and they use a computer to get the batteries to "talk to" one another. I took the bike to Wayne's store and had the good fortune to deal with Amber. After trying for about 45 minutes, she was unsuccessful in making things work as they should. I agreed to let them keep the bike so they could dive further into the problem. It turned out that the internal battery had some discoloration on the terminals which kept the two batteries from pairing. Trek sent her a new battery and cable. The mechanics installed the new stuff and things now work as they should. So, a big "well done" to Amber and the mechanics at the Wayne Trek Store. It was a pleasure dealing with everyone there. read more

I bought a Domane 6 weeks ago. I suffered an accident during my 1st ride. The frame and fork were damaged. Trek gave me a new bike free of charge! They won a customer for life! Steve, Tim, ... Thank you all. read more

My boyfriend used to work at Highroads, I liked it a lot better then because they didn't try selling me new chains and cassettes every time I went in. I know the mileage and wear, I have those tools and know how to use them. All I needed was a MINOR adjustment, nice try. My boyfriend warned me that if it's the same staff (if was) they would try to push parts down my throat. Fortunately I can wait 4 more days for my honest mechanic. I heard Trek is buying them now. Wayne is screwed when it comes to service. read more

I was in the market for a carbon road bike. I told them my price range was $2000 to $4000, and then they proceeded to try to sell me a $4400 bicycle. That same bicycle also barely fit me. They had to lower the seat to the absolute lowest position. This would have left me no room for adjustment in the future. They say they are all about finding the best fit for the customer, but they are obviously more interested in making the most money. In the past, I have found their sales staff to be very knowledgable and friendly for small purchases, so I was surprised by the treatment I received when bicycle shopping. read more

I just bought a bike here and I couldn't be happier. They carry the Electra brand, which is fantastic for a person like me who is a teensy bit gun-shy when it comes to "getting back on the horse." Flat-foot technology, minimal shifting... plus, Electra makes adorable baskets and bells! The sales staff is super nice and helpful, and you can ride the bike around a nearby empty parking lot if you want to try it out first. They even offer layaway if you're also feeling a bit gun-shy about paying for the bike! read more

Gracious and professional female employee offset by supercilious man; took my business elsewhere. I prefer to spend my money where I feel welcomed. read more

This is a great shop because the staff knows just how to meet your needs. It's funny and sweet to see fancy racing bikes parked next to tiny kid bikes; in a way, it illustrates the range of High Road Cycles' services and of its clientele. Price-wise, it's what you make of it-- maintaining a racing bike is probably costly, but I just bike for commuting and stick to what I need (tune-ups, bottles, inner tubes). My dad bought me my first bike here, and I took it in for annual tune-ups. It was so exciting to see the bike wheeled out of the workshop, shiny and orange-scented. When I finally outgrew my old bicycle, I found a lighter one and I'm still getting used to it now. I don't feel embarrassed about asking silly questions because the salespeople are generous with their time and skill, and the mechanic even helped me unscrew a stuck pedal once. The quality of their services keeps me coming back year after year. read more

Great, smart staff with a deep understanding of what they sell. They are both passionate and approachable about cycling. And they often have great deals too! I bought a Specialized Tarmac there and the High Roads staff couldn't have been more helpful and patient. I went to two other bike stores closer to my home to "shop around" -- and the difference was glaring. read more

Very helpful and cheery, always someone to help me out the minute I walk in the door. They tune up my bikes every Spring.

The staff is totally knowledgeable and the atmosphere is very positive to getting the right bike and accessories

I took my new road bike in to get the chain fixed, adjust derailers, and adjust breaks. The manager said the Basic Tune-up will do the trick. Mind you, I rode the bike when I bought it, so I had a feel for the bike to compare the before and after effect of High Road Cycles (Bike Line Wayne). After paying for the service, I got the bike out for a ride on Sunday, 10/4 at 8:30 pm and could not ride it due to the derailers being completely out of wack, and the breaks were never adjusted, either. The rear derailer would not shift out of the middle cogs (yes, I know how to shift), and the chain would rub the front derailer cage while in high and low gear (large chain ring/small cog;small chain ring/large cog). I tried to contact them, but unfortunately never heard back from them. Here's the email I sent (I called as well): "I just took the bike out for a ride (Sunday, 10/4 at 8:30 pm) and neither the front nor rear derailleurs are shifting properly, and since this was the main reason for my bringing the bike in, I'm in complete disbelief that it's worse than before I paid for the Basic Tune-up. I was also given the wrong POS receipt". I know you guys are busy, and I know you have to service the clientele who make large purchases at your establishment, but I'm still amazed by how worse off I am before coming in there. Thanks so much," ***Update*** Bike Line Wayne Service Manager contacted me out of concern for my dissatisfaction. He asked that I bring the bike back in to allow him the chance to remedy the situation. I agreed, and I'm sure this will all be taken care of. Thank you Bike Line Wayne/High Road Cycles! read more

I bought a station bike for my husband for his birthday and the folks at High Road Cycle were fantastic! Chip and his team helped me find the right bike for riding around town, as well as helping my husband kit it out with fenders, lights, and paniers ( I need to mention that my husband already owns 3 mountain bikes and one street bike, so he's pretty demanding). Now my husband rides his bike to the grocery store with my daughter and it's great. With the help of High Roads Cycles, we're teaching our daughter a better way to run errands and how to get around. Thanks HRC! read more

I recently found an old road bike, probably considered vintage, in my garage. I took it in to High Road Cycles to get it tuned up. It was in decent shape despite the age and didn't require extensive repairs, mostly just air in the tires, a brake tune up and fixing the gears... all 3 of them, just enough to make it safely rideable. I wheeled it into the store and talked to one of the employees who was unbelievably rude. He made it VERY clear he had absolutely no time for my business or the older bike. When I asked if anyone was able to fix it up I believe his response was, "ohhh man, what are you doing to me?". Clearly not the stellar customer service I have heard High Road has given to others in the past. I do realize this wasn't the typical $2000 + sale the store is probably used to, but as far as I am concerned a bike is a bike. Next time, I'll be taking my 10 minute tune up job else where. read more

Five stars for Dan. We had an excellent shopping experience with Dan when we purchased our two bikes from High Road. Since then we have been back to the store several times for more accessories, and the experience wasn't as smooth or pleasant when dealing with other folks. From now on I will call ahead to make sure Dan is working on the day I need to come in. read more

I had been very happy with High Road for most of the last year, but unfortunately I had a very bad experience that will most likely prevent me from shopping there again. About 3 weeks ago, I had their BG Fit done. It was expensive ($200.00) but I felt it was well worth it. Their fit technician was great. He was a real nice guy and very, very knowledgeable. He treated me great and gave me a lot of helpful information. I really felt I got my money's worth. He noticed a problem with my fork and helped me obtain a free replacement. However, when I went back 3 weeks later to pick up a part, I had a very different experience. As soon as I went in, I noticed that there were major sales going on. Most accessories were 25% off and the fit I had purchased was 15% off. Now, I have used large bike retailers in the past like Performance and had been accustomed to and actually expected a price match guarantee. What Performance and most other large retailers do is promise that if the item you bought drops in price over a period of usually 30-60 days, they will refund you the full amount of the difference. I had assumed High Road did this. In retrospect I should have realized that they don't. Anyway, when I notice this I ask the salesperson there if they have a price match guarantee. He doesn't tell me yes or no and just says it never came up and that their manager isn't there for me to ask. I start asking about whether certain accessories in the store are on sale and am given non-commital answers. I spent a lot of money on a saddle and ask if they are on sale and am told no. This confuses me because I thought they were counted as an accessory. Essentially, I am asking if it might be possible for them to work something out where I could get some discount given that I spent so much money there just two weeks ago ($400) on the fit and accessories. He doesn't even really answer that question but just states that the accessories I bought aren't on sale. I am somewhat confused so I call their Doylestown store and ask the same questions. I am told that the accessories I bought were on sale for 15% off plus they have a 25% coupon that they sent out via Email. They can be combined for 40% off. I find the coupon in my inbox. It is only valid for this weekend (Sept 16, 17, 18) and the sale is also only valid for this weekend. I understand this, but 40% difference in only 3 weeks difference is a lot to swallow. I call back and ask this same salesperson the exact same questions. Again, he essentially gives me incorrect information and says those accessories aren't on sale. When I tell him that the Doylestown store told me something different, he says that they are incorrect and gets his manager on the line. I explain my situation to the manager. He finally states the correct policy and gives me accurate information. He tells me that my previously purchased accessories are indeed 15% off and that with the coupon that would bring them to 40% off. Essentially, if I had waited 3 weeks to do my fit, I would have saved $140.00. I was hoping that the manager would offer me something of the difference, but he didn't. I understand that is their policy and do undertand their circumstances, so I accept it. Now, what I am legitimately angry about is the dishonesty. I was LIED to and that is unacceptable. Instead of just explaining their policy and telling me how their sale worked, the salesmen told me there was no sale hoping for me to go away and not be angry. That was one of the most blatent lies I have ever experienced from a salesperson. Now, I expect some dishonesty from salespeople, but nothing this blatent. The facts of their sale were plain to anyone. He didn't even mention the Email coupon which is also available to anyone (I had missed it in my Email box) Again, he deliberately LIED to me so I wouldn't be annoyed about the price difference. I've never really experienced something that blatent. That alone is unforgivable from a retailer. What I am also annoyed about is the fact that they knew this sale was coming and didnt even mention it. Now, I realise stores are there to make money, but I mean they knew everything was going to be on sale in 3 WEEKS!!! and for 40% off! The sale wasn't going to be in 2 months or something. Also, this salesperson didn't own the store, you think he might try and help me out a bit. I would have remembered that service. That is not an unusual request for a retailer. Many times, I have been told by a salesperson that a sale is coming soon. For example, when I bought my last bike, the salesperson told me to wait a week because they were going on sale soon. So in closing, I can't shop there anymore given the lies I was told by their salesperson. However, you may have a good repoir with them and have a great experience. However, be very wary when making purchases. They do not treat sales like other major retailers! read more

I had my Trek road bike serviced by the team at High Road. They did a great job getting my bike back to tip top condition.

I would avoid this place - unless you don't mind spending a lot of money - and don't mind waiting for your bike if it needs to be repaired. I went in for a simple tune up on my road bike - and immediately they began the hard sell on stuff that I didn't really need. I declined their sales pitch - just give me the tune up. That will take 7 days. That seemed kind of ridiculous, but I was going away on vacation so I didn't need the bike right away. Upon returning and picking up the bike - it wasn't shifting properly and performed worse than when I brought it in. So I brought it back and asked them to take a look. I needed a new chain. Fair enough - the chain was almost 2 years old - but they marked up the price of the chain by 100%. I asked them about it and they said that was the wholesale price (that's not true - I had seen the same chain online for 50% less than they charged). Even after the new chain - the bike still was performing terribly. So I brought it to a different bike shop - who fixed it in less than 5 minutes - while I waited. Needless to say - I won't be going back to High Road. The people were nice though. read more

I had a great experience at High Roads. Dan, who is new to the store, helped fit me on the right bike. He expressed his concern when I told him I was fitted on a 52cm frame at another shop, because he was fairly certain I should be on a larger frame. He explained why he would recommend the larger frame (making it easier to customize down the road if needed). Dan spent time with me on a couple different occassions before I decided what bike I wanted. The store in Doylestown happened to have the bike, a 2014 Specialized Dolce Sport Compact. I didn't want to wait for the bike to be delivered, so I went to that store where Hugo helped me as well Hugo taught me all about bikes in general, and my new bike. He taught me how to use gears, remove and replace the front wheel, etc. I'm a total newbie! I really appreciate all the time and knowledge that High Roads offered me. High Road Cycles, as a whole, really made my bike shopping experience enjoyable and made my decision easy. read more

I trekked out of the city to High Road Cycles and I'm happy to report it was more than worth the trip. The shop is a total gem in the heart of downtown Wayne. Most major cycling brands (think Trek, Specialized) were represented with a thoughtful selection in stock. The mechanics and sales staff were friendly and knowledgeable, all clearly drawing on a wealth of experience from the road and the trails. I was there for a fit on my cyclocross bike; while I was there, people rolled in and out with road, mountain, and time trial bikes. Dan, who trained at Specialized, did my fit. A great bike fit requires some hands-on assessment. Dan was super professional and pleasant, making me really comfortable throughout the fitting process. I appreciated that he worked with my bike to adjust the fit, making suggestions for new components where appropriate. The bike feels awesome, the experience was awesome--I will definitely be back! read more