Trek Ardmore totally understands the customer service concept. I came in with an online Lectric (low end) e-bike and expected an "attitude" as I was not one of their customers, plus I had the "AUDACITY" to buy a low end online bike. I had been to Cadence prior and was pretty much told that unless I had purchased one of THEIR bikes, there was nothing they could do for me!!! Anthony was fantastic at Trek. Got my bike tuned up and I ended up purchasing an expensive Thule bike rack and a bunch of accessories. He was knowledgeable and happy to help me any way he could as I was a newbie e-bike rider. Ardmore Trek ( and the entire staff) understand the lifetime value of a customer. Today's minor repair often leads to a future customer. My next REAL e-bike will be from Trek Ardmore because of Anthony and the staff. These guys deserve your business, They really "get it". Scott Messinger read more

Great service, Luke answered all my questions and installed my parts for free. Very kind and knowledgeable staff, and Luke is the best! Come here if you have a Trek bike or any bike for sure! read more

Great inventory of bikes, with an off street parking lot. Well staffed by knowledgeable employees who know how to talk to customers and listen to their needs. read more

The staff here is extremely friendly here, so I am not sure what the one star review listed below is speaking about. I was greatly immediately after entering the shop looking for a new helmet. Andrew was helpful with showing me all the helmets on display. There are many to choose from and I guess fashion is important, but to me, it's just a helmet so my purchase was solely on protecting the brain. I picked the simple black one. Lori rang me out and offer more words of encouragement. Luke added some air to my tires which was nice as well. This was my second visit here and I will return to service my bike in the future. read more

I went here when another local bike shop tried to rip me off. What they said would cost over $400 to fix, these guys did for about $80 and, six months later, the bike still works like new. I'e been in several times since then and they are always professional, quick, knowledgeable, helpful and reasonably priced. read more

I had an appointment in Ardmore and after a meal at PokeOno, I decided to stop off at Human Zoom to fill some time. I was quickly approached by a staff member who kindly asked me if I needed help with anything. After that, I looked around the store to see if I wanted anything. I realized that they had a phone holder that is meant for your bike. I though that would be nice to have on my bike rides so I decided to purchase that. At checkout, the guy was nice and asked me if I found everything I was looking for. The store itself is nice with bikes and biking gear including helmets for sale. They also do bike repairs! read more

Highly recommend this bike shop. Had the best service and the kindest workers. Just went in for a flat tire repair and it only took about five minutes and was $10 for the repair and $8 for a new inner tube. The worker even accommodated me and worked with the bike already in the car just taking off the front tire to repair leaving the rest in the car for ease. Cannot recommend Trek enough. read more

I have never bought a bicycle here, but I am treated very well every time I come into the store - whether it is to buy a bike computer, tires, tubes, de-greaser, lubricant, get a bike repaired, etc. Yesterday I asked about upgrading my mountain bike and was skeptical about the new Trek bikes, which comes only with 29" wheels for a person my size. This morning they set me up with a Trek Fuel 9.8, and let me take it out on the trails. Although I will not be buying this bike (and, sorry I prefer my 26" wheels and will probably buy a bike with 27.5" wheels), I absolutely appreciated the way I was treated and will recommend this store to friends who are in the market for a bike. This is definitely a store where you should take your business. read more

I used to go when the store was called Human Zoom Bikes and Boards. Now the name of the store is Trek Bikes at Ardmore. I hope that my review still counts. Anyway, I went to get a tune up on my road bike (cleaning, tightening breaks, checking of other stuff) and the turn around was a couple of days. They did a fantastic job in letting me know the status of my bike such as time left on my breaks, tires, and chain. My bike was great when I got it and it was riding smooth! The only thing I wish the store had was a student discount since there are a lot of colleges/universities around the area and some students, like myself, wouldn't mind getting a small discount. Overall, I would come here again to get a tune up on my bike. Good customer service. read more

My girlfriend and I have been contemplating getting road bikes for a while now, seeking out that next new type of exercise and our love for the outdoors. After moving onto the mainline, we ran past human zoom in Ardmore on foot and stopped in many times to test ride and fit ourselves on different bikes. Anthony, and Nick couldn't have been more helpful each and every time. They provided us newbies the answers we needed, a long with a few laughs. Ended up leaving one day with a TREK FX3 Hybrid and I couldn't be happier. My girlfriend and her mom plan on purchasing two bikes respectively this weekend. Cheers to a small-business that doesn't haggle, or shun away from riders of all skill levels! Really looking forward to working with Human Zoom in the future as my bike is on a service plan with them for the next couple years! Human zoom clothing is top notch too and VERY well priced. A long with their service plan. $80 for five years of unlimited "use". Thanks HZ. read more

Cool peeps. Down-to-Earth. Knowledgeable and nice. I think that their prices are pretty competitive, but their service is tops. I had a couple of problems with a 29er I got from them and they went to bat for me and got the manufacturer to be more than reasonable (with a pretty quick turn around.) I also like that there are a few stores in the area. read more

They replaced my grandsons petals and serviced his bike. They were extremely reliable, honest and quick as my grandson was truly ready to start riding. read more

I have been going to this store my entire life (I'm 29) got my first real Mountain Bike from them in 2002 (Trek Alpha 4500) and can remember buying it from Anthony (Ardmore Manager) - who has been there 20 years. About a month ago I took my bike in for a tune up and to replace a bunch of parts, work was done quickly and done correct. After riding for a month, I decided it was time to invest in a modern new mountain bike - went in yesterday and placed an order for a 2016 EX8 29inch (also from Anthony) - his help in letting me test ride a bike and talking through the features was excellent. I can't wait to pick up my bike this week and get out and ride! Customer for life - Thanks Anthony! read more

The staff is generally unfriendly. Ordered an important part which was supposed to take a couple of days and it's been a week. I called to make sure everything was okay and received no response. I'm very disappointed in this store considering the top of the line experiences I've had with the other local Trek stores (Wayne and Philadelphia). read more

I dunno about this one, 65$ for a tune up and nobody thought to put more than 16psi in the tires or make sure the shocks actually had air in them. read more

Awesome service. Super helpful and patient staff. In many (or most) cases prices match online retailers - which is hard to imagine for many products. Have been here a few times recently and plan to continue using them. read more

Needed Bindings, a snowboard bag and a stomp pad. Went in because its close and I could get what I needed without having to wait for online shipping. The guys were more then happy to take some time and show me what they had as well as what they could order. BUY LOCAL! read more

Human Zoom in Ardmore is a great store for the casual cyclist. They might not have the high-end selection that you see in other stores, but the staff is really knowledgeable and unpretentious. Its a great place for most parts, tune-ups and repairs. read more

I bought my first bike from Jim at Human Zoom in Ardmore. I had done some research, so I knew what I wanted, a Trek 72. Jim took his time and allowed me to road test the bikes to ensure that I had the perfect fit. As I had not ridden in a while, Jim explained the braking and shifting systems. After the sale, he demonstrated how to take off the front wheel so that I could put it in my car. He was patient as I tried to duplicate what he had shown me. Before putting it in the car, Jim sensed that something was wrong with the front wheel and was willing to take take it back into the store to fix it. Fortunately, nothing was wrong, I had just forgotten to tighten the wheel back in place. read more

Finally! After going to CITY SPORTS and not given the proper service in fact they were just rude!!! All I wanted was a pair of spin shoes that they only had 1 pair. So I looked up bike stores in the area and here I am at HUMAN ZOOM BIKES &BOARDS! George gave me a smile with the greatest service!! Don't go to CITY SPORTS go see George !! I gave George five stars! read more

These guys are top notch! Took a 25 mile group ride with Sean, the crew, and about 18 other guys and gals on Sunday. Great route.

I came in to buy SPD pedals and shoes for my road bike that I have barely ridden since I bought it. Everyone was super helpful and did not speak to me in a condescending way despite me not knowing anything about my bike or what types of pedals I wanted. I couldn't have asked for better service and they installed my cleats and pedals right there for me! I highly recommend this shop! read more

I recently bought a new bicycle at Human Zoom Ardmore. After test riding several bikes I ordered the bike I wanted. The shop gave some discount off of MSRP ( something many bike shops won't do) The staff was great!! Tom the service manager really went out of his way to show me how to take care of my new ride. This is my "go to" bike shop! read more

I just bought my first road bike and Human Zoom in Ardmore. It was a wonderful experience from the start to finish! I went in to the store and instantly began admiring a Trek 'Lexa' bike in purple. The young man working that day was very helpful in telling me about the bike and did not make me feel intimidated as a new biker whatsoever. I went home, day dreamed about the bike more, then returned a few days later to buy it. I was helped by Anthony who was great!!! He told me everything I needed to know, was extremely patient, knowledgeable and friendly. The staff, atmosphere, location, products, layout, etc etc etc in Human Zoom rules! read more

I have taken my bike several times to get work done and also get advice, The mechanics always give there best advice, although it may not be what you always want to hear. The front wheel of my single speed was trashed and they gave me good advice as to whether or not buy or build one up. I took their advice and also went in there after i had my new wheel and they helped me with a couple of other problems and now my bike runs better than ever. Their service and staff are great and the time it took them very little time to get my bike up and running each time i brought it in. read more

I've been in a couple of times for small items and every time I get a bit of a shock at the prices. $8.5 for a tube!? If I were in the market for a new bike, I would look elsewhere since this shop only carries one brand, Trek. This is probably why even the small parts are overpriced, since they are Trek's house brands like Bontrager. read more

Great staff. Tom (I think that's what his name was) was extremely knowledgeable and was not trying to sell me stuff I did not need.. which a lot of other stores do. He suggested some not so obvious, yet useful improvements...and also tuned up my brakes for no charge. I had only gone in for a tire and tube change. The prices are pretty much what you'd find in other stores but what made a huge difference was how they treat the people coming in - friendly, to the point, quick and honest. The store has a nice chi about it and so do the guys who work there. Exactly what a local bike shop should be like. read more

Wasn't really happy with the service. Brought in a bike I got from a friend to get a 2nd brake installed(only had a front brake). I had an extra brake but didn't think it would fit since I was told elsewhere that I would need a long reach caliper brake. When I told the mechanic he told me he would definitely be able to fit the break and I didn't need a long reach caliper. He also told me that my bike needed a lot of other work done and it wasn't safe to ride. When I went to pick up my bike there was $150 worth of work and he didn't put on the 2nd brake. He told me the brake wouldn't fit(which is what I told him and he disagreed with originally). He also said he called and left a message about it but when I rechecked the message it didn't say anything about the brake it just said my bike was ready to pick up. I guess the work they did do was good they just didn't what I originally came in for. Also thought the staff was condescending and the service was overpriced. There are plenty of bike shops all over the main line and Philly and I would recommend taking your bike elsewhere. read more

A great bunch of super honest guys who continue to provide tremendous help transitioning into road biking. I've been there countless times since I purchased my bike, picking up small bits of gear, questions, or help with work from their mechanics. I had tried a bunch, nearly all, of the small shops within reasonable driving distance searching for a first bike. They were hands-down the best... The only ones thinking less about selling and more about helping to make biking a fun experience. read more

Solid selection, friendly staff, central location. Prices could be a little better I suppose, but it's still a good value overall.

These guys, especially Nick, were amazing. Super easy for me to rent a bike, and then when I forgot to bring my pedals from home, they stepped up big time and got me dialed in! I couldn't have done the LIVESTRONG Challenge century with out these guys...so helpful and just awesome people altogether. Can't wait until next years LSChallenge when I get to work with these guys again! read more

For it to be my first time there, I bought ODI grips, and they put both on backwards. The second time I came was because the seat clamp got very loose while I was riding. I asked them to tighten it, (one screw with an allen key) and they told me they could not service my bike at all because there was no front brake set. The forks had the mount on, but they said it was "too dangerous" that I had no front brakes. I do not understand how the front brakes correspond to them not being able to tighten my seat. Isn't it dangerous to have a seat that moves back and fourth while you ride? read more

Sadly, my husband's bike was stolen on a Friday from the train station so he needed a new bike in a hurry for the Monday commute. We stopped by Human Zoom to check out what they had and ask some questions. The man who helped us was super friendly and knowledgeable and didn't make us feel dumb or rushed, despite all the questions we had and the different bikes we wanted to see. After comparing several and then trying one out, we ended up buying a bike from them that my husband loves. We were very happy with the store and their employees! read more

We recently purchased my wife's first bike from the Ardmore location after shopping around at several area bike stores. Tim helped us out, spent two hours working with my wife to identify what type of bike would best suit her needs, and then dialed in what size frame would fit her correctly. We ended up with a quality bike well under budget (a Trek, although they carry Cannondale and Santa Cruz, among others). The level of knowledge and patience these guys showed was great; they're very down to earth and easy to get along with - would definitely recommend them to others. read more

Used many times. Always knowledgeable and courteous service. Reasonable prices. Fix my bike on the spot.

As PHL cycle commuters that live in suburbia, we need a really solid bike shop in our area to rely on - Human Zoom is just that - very reliable. We've bought 3 bikes and a skateboard from them and have gotten a fair amount of service there for the past 7 years. They have super nice and knowledgeable staff - and totally sufficient stock in-store. We highly recommend Human Zoom. read more

The guys at the Ardmore location are extremely helpful and knowledgeable. They also have a lot of items that can be ordered online and picked up in store. The best place for all bike needs. read more

This is a very good bike shop! Anthony is very knowledgeable, friendly and courteous. We bought four bikes from Human Zoom just this year, and one bike 14 years ago. read more