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    Trees for Tuition

    5.0 (2 reviews)
    Closed 9:00 am - 8:00 pm

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    Intown Ace - View of the mosaic from North Highland

    Intown Ace

    4.5(60 reviews)
    1.9 miVirginia Highland
    $$

    I love this place. They are BEYOND helpful. I've been here multiple times as I moved and needed…read morehelp with many projects. Sometimes I'd get 20 minutes of help when I only ended up purchasing $2 worth of screws. Their vibes are flawless, music is great, cats are friendly. 10/10.

    This Intown Ace Hardware in Virginia-Highland is rated very high on Yelp for a reason: outstanding…read morecustomer service. During my visit, it seemed everywhere I turned, an employee was there to greet me and ask me if I needed anything. As I approached the key stand to get some keys cut, there were two employees ready to help. Shout-out to super-friendly Sahil for proactively asking me about my keys as soon as I pulled them out of my pocket. She let me know what my options were and I chose to have three standard keys cut at $2.98 each. Three total rang up to $9.74 after tax. Sahil told me this is the "fun" Ace Hardware and I could see why. The staff trended younger and more "hip." I'm a fan of Ace Hardware in general because each store feels like a small, local, and unique business. This one especially so. It's popular among locals with a strong sense of neighborhood and community. And, like other city Ace Hardware stores, it was densely-packed with all sorts of useful hardware and garden items. If you've never visited this location before, be sure to check out the beautiful plant room. They have a good selection of plants and a big wall of seeds. They even sell King of Pops here. Limited free parking is available on-site. I visited during a peak time and was able to snag a spot. If no spots are available, just park on Drewry St NE (also free). The lot is reserved for Intown Ace customers only.

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    Intown Ace - Outside. Storefront.

    Outside. Storefront.

    Intown Ace - Air plants

    Air plants

    Intown Ace - Philodendron Giganteum

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    Philodendron Giganteum

    The Home Depot

    The Home Depot

    2.2(183 reviews)
    2.5 miMidtown
    $$

    Today I had one of the worst customer service experiences at Home Depot. The lumber area was a mess…read more- a half-pallet stacked under the wrong label, with pricing more than 3x off. The associate cutting my wood ignored my requests, told me "he knows best," and left me with rough, incorrect, unusable cuts. He asked me five separate times what the measurements of my cut were. Not once did he write them down.I did not realize he cut based on incorrect measurements until I returned home to my project. Now I have unusable pieces of wood. When I called the store for help, I was disconnected, left on hold for 45 minutes, argued with, and then dismissed by a male manager who repeatedly told me, "ma'am, we cannot do that" before hanging up. All I wanted was a small corrected piece I could have picked up locally. Instead, I was treated like I was asking for something ridiculous. As a woman who shops at Home Depot weekly- more often than my grocery store- I felt completely dismissed and disrespected. This is unacceptable treatment of any customer, let alone a loyal one.

    Reserved a truck several days in advance, paid the deposit, and received confirmation details…read more Called the evening before to verify. After 30 minutes on hold, I gave up and stopped by the Ponce location while running errands. Customer service was dead on arrival. I asked about my reservation and was told, as if I were the idiot, that there was no truck. Apparently, paying a deposit and having a confirmation number means absolutely nothing. I was also told someone was "ahead of me," which no one could even explain. I asked for a manager. After waiting about 20 minutes, it became clear I had no choice but to cancel the Home Depot reservation on the spot. They refused to verify I would actually get the truck I reserved, and I had zero confidence they would not mess with the deposit. It was pure Seinfeld-level nonsense. Standing there, I called U-Haul. While I was on the phone, the Home Depot employees could not have cared less. Total indifference. Hourly workers with no concern for customers or the business. Save yourself the stress. Pay the extra $20 to $30 and use a company that actually rents moving trucks for a living. Call it a "no hassles fee." BOOO!

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    The Home Depot
    The Home Depot
    The Home Depot

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    Trees for Tuition - christmastrees - Updated May 2026

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