I went to just get one of my tires filled up and Cody was nice to fill all my tires up to hit the…read more35 mark. The other three were at 33. Cody was helpful and got my Jeep in and out quickly. I've had two of my tires replaced here and they always are helpful.

Tim is the store manager and I have to say he made my experience way better than I would have…read moreimagined. As a multiple car owner and a stunt driver for film and television, I am very pleased and surprised with how he handles business. It's refreshing to see great customer service. Once again thank you, I will be back to service another vehicle.

Got tires with them a month and bought tires from them 3 years ago too. They do good work…read more They let me transfer an alignment agreement to my new car and handled it new charge. I think these guys are pretty reasonable.

I was visiting Wheaton and got in a jam. Flat tire, no spare. Only Just Tires helped me after…read morefour BMW dealers could not. Henry at Just Tires was a savior!

Heard about Belle Tire while watching the Chicago Blackhawks..they are a sponsor and their name is…read moreon every players helmut. Walked in for a quote and they gave me a printout of of 6 different tire types along with prices. No high pressure sales pitch which was nice compared to other places I went to. Went back during their Black Friday Sale to compare prices and was surprised that I could not get a rebate per tire...bonus! I prepaid the tires and made an appointment for a later time. Very convenient. When I went back for my appointment,they took me in immediately which was great considering this location is very busy. They told me it would take about an hour so I waited in their waiting area where they offer complimentary coffee. During the tire installation they also do a complimentary wheel alignment test. In a little over an hour I was driving out with 4 new tires and a wheel alignment. Great service and professionalism...now I hope my new tires last another 60k miles!

I've been coming here for years, and Joe has always been helpful and professional…read more Unfortunately, my experience with Drew and others there was the complete opposite. I dropped my car off on Monday for a scheduled inspection and didn't receive a single call or update all week. When I finally stopped in on Friday, Drew told me they wouldn't be able to do the work because it required engine work. I understand if a shop can't take on a job, but waiting until Friday to communicate that is unacceptable. A simple phone call from Drew or anyone on the team would have saved me an entire week of waiting.

I was nervous in going in because there were so many low reviews on yelp…read more Gary took care of my tire. Included the rotation. And his tech explained thoroughly why I require a new tire. Peace of mind. For a fair price.

WARNING: IF YOU ARE A PERSON OF COLOR, CONSIDER USING A DIFFERENT LOCATION…read more I realize this country has tremendous racial tension, but one place I never expected to see this expressed so vehemently was with Firestone where I was rudely denied service for false reasons. I have utilized this location 3-4 times since moving to St. Charles, but my working relationship with Firestone goes back over a decade, dating back to my days of working for Enterprise and servicing our fleet through Firestones all over the country. Needless to say I am very familiar with automotive safety. I set an appointment earlier in the week to have my winter tires removed and my Continental Contisportcontact SP ZR rated (Summer tires) mounted. The summer tires are nearly brand new and have less than 1,200 miles, as I barely drove my performance SUV before the seasons changed. Upon my timely arrival for my appointment, I parked my pick-up truck holding the tires in front of the garage and my wife parked my SUV in a parking spot. Gary Roberts looked at me, then walked out to the garage and briefly glimpsed at my pick-up that carried the tires from about 15 feet away for less than 30 seconds then walked back into the facility where I was coldly greeted with a "Can I help you?" Reading his unwelcoming energy, I cut to the chase and informed him I was here for my appointment where he coldly retorted "What for?" I needlessly explained the reason for my appointment that I know is documented in their system. Gary first said "the profile of those tires are too low and we don't have the machinery to do anything with them." I asked "how could that be when you all mounted, then unmounted these very tires, and even mounted the winter tires that are on there now?" Gary said I've never seen either of those vehicles before and I've worked here for 6-7 years now. Why does that even matter, as I'm sure Firestone is not paying him to work 24-7 on every vehicle? Then he said well "the tread depth is too low and we have a policy in place, so I can't do it." I told him to keep his policy, and I'll keep my money. Keep in mind he only saw my tires for less than 30 seconds from 15 feet away, so how could he make this distinction without a tread depth gauge? If he is able to eyeball tread depth from 15 feet away, he should definitely own his own tire shop vs. working for Firestone. I realized Gary was just looking for reasons to not do business with me at all. On something as important as tires, I didn't want him to even touch my vehicle at this point. Was it because I'm a young black man? The world may never know, but I've never faced such rude customer service in my life. He could have at least taken a tread depth gauge and tried to prove his assumption, but his very matter of fact/ case closed demeanor and need to be right demonstrated his lack of desire to accommodate my appointment, which proves to me it had nothing to do with Firestone's policy. In fact to prove a point, I called the Firestone in Batavia, to inquire what the necessary tread depth requirements were for mounting tires and the gentleman said 4/32nds would be just fine. At a minimum each of my tires were above 5/32nds+. I was able to have my summer tires put on without any issue and I was treated warmly at the Batavia location. This proved to me that the problem is Gary Roberts and until he receives some sort of Diversity, Equity, & Inclusion as well as customer service training or perhaps relieved of his position, I would recommend any person of color AVOID the East Main Street St. Charles location at all cost. Do NOT spend your money where you are not appreciated. Below are the tread depths of the tires also a picture of them mounted by the great team at Firestone Batavia at 351 S. Randall Rd. Lying about why and denying service for no reason will not be tolerated in 2025. I could not in good faith spend another dime at this location.

In answer to your reply. I wasn't told the tire was being substituted for another. I was told the…read moretire was in stock and they would put it on for me. The receipt had the correct tire listed but I wasn't given that tire! The correct tire is readily available from multiple venders. I was misled. The previous owners of Krage's tire would never have treated me this way. I got tires there for 40 years.

Great Service!!! Reasonably priced! Friendly!! Thank you so mcu!…read moreFast and Courteous:)

They usually do good work. Gavin is outstanding explaining things, and goes the extra mile to fully…read morecheck leaks. They are close to my home, and the pricing is competitive with other repair shops. They also communicate very well via texting with videos and pricing. I feel comfortable bringing my car here.

Not happy with Merlin's. I walked in a week ago looking for an oil change. They told me I'd have to…read morebook an appointment (pro tip: book an appointment before you go in). I told the guy before booking the appointment that I wanted their basic oil change for a truck I don't drive. He told me it would be $29. Boom, I booked the appointment. I show up. They do the oil change. At payment, I'm told it's $37. I scoff and tell them what I was quoted. The guy just looks at me and says, well... it's $35 + tax. So that's $37. I had a few options there, but the truth is my time was more valuable than the few extra dollars. So I paid it without uttering a single complaint. But I won't be back again, and I will be sure to tell others about my experience.

This place is awesome! Best service and very reasonable prices. I'll definitely be back next time I…read moreneed any type of car repair or service.

They're super rude here!! Was about to pull in and they were being aggressive toward me. I went to…read morediscount tire instead, they're always nicer. Great way to lose business!

Best experience ever. They responded to the phone call every time I called and it's a Sunday!! The…read moreguys working in the front is so sweet. It's hard to find kind and honest workers these days. will definitely come back.

The guys at Firestone were awesome. Love this location, they always do great work. Thanks Joe!read more