DO NOT PURCHASE ITEMS FROM THIS STORE OVER THE PHONE UNLESS YOU ASK QUESTIONS IN THEIR ENTIRETY. I was first time customer that bought two items from this store. I was not asked if I knew anything about the store's return policy. When I called to ask how to return the items I purchased, I was still not told that the refund would be in the form of store credit. When I called to see if the store had received my items only then was I told that the items could only be returned for store credit. I was quite shocked because I had been expecting a full refund from the time I decided to send the items back. I do not live in the area and have no desire to purchase anything else from this store and thus was completely expecting a return in the form of my original payment for the purchase. To me, that would only be logical and also the right thing to do. I was informed by employees that the policy is posted in the store. Ahem....this was a phone order which should have been treated much like an online order. I was then told that the policy is printed on their receipts. Again, same issue. If I am not informed of a store policy before purchasing merchandise how can I make a sound decision before purchasing? They were completely unwavering and unwilling to work with me as a first time customer to resolve the issue. i.e. this store has my money and I have nothing to show for it except store credit that I have no desire to use. While the demeanor of every person I spoke with was acceptable, the fact that they were unwilling to work with me and that they failed at every chance to inform me, a first time customer, of their policies leads me to say that this business falls very short of good business practices. I would caution anyone thinking of purchasing from them (who may be out of the area) to call ahead of time as the policies I have discussed are also not listed on their Facebook or webpage. All in all a very poor experience. read more