This boutique USED to be one of the best in town when Jenny was the owner. She sold it to another person, and now, it's not the same anymore. I visited SNAP for the first time since the new ownership last week. As soon as I walked in, I saw a group of women and young girls and I assumed they were shoppers. As I browsed the racks more, I realized this group is somehow related or acquainted to the owner.
And NO ONE, not even the owner herself greeted me. I strolled to the back of the store where there were sales racks and picked out some items to try on. I must have been in there for a good five minutes until a young lady offered to start me a fitting room. Once again, no greetings or acknowledgement.
However, I did purchase two items, and the transaction took a long time because the young lady who rung my sales didn't know what she was doing. The owner handed me my items, and I had to ask for my receipt. I was already annoyed at this point. She asked did I sign a receipt and I said yes, but I wanted my copy. Finally, I was handed a credit card receipt with no itemized receipt attached to it.
The customer service was VERY POOR. I'd give her an "F" because I work in the retail industry. As a common courtesy, every customer must be greeted as soon as he or she walks in the door. Another thing, a customer should NEVER have to ask for her receipt! I used to shop here a lot because of the great sales and Jenny (the original owner) had impeccable tastes and the labels and designs she chose to sell in this shop were excellent. I seriously do not want to come back, but if it were not for the great sales on designer items, I would have walked out the door in less than a minute. This new owner is very lucky I bought something. read more