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    Treasure Tails

    5.0 (1 review)
    Open 8:00 am - 6:00 pm

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    Services - Treasure Tails

    Dog walking

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    11 months ago

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    Ryan I.

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    DoggieWalks - Peek-a-boo

    DoggieWalks

    (79 reviews)

    SoMa

    I have only used DoggieWalks for dogsitting, so I can't speak to their walking services. My…read moreexperience has been in 2023. All but one of their reviews seem to be from several years ago, before the company changed ownership. It seems like this used to be a great company. Under the new ownership, it seems like a mismanaged company that can't be trusted -- at least for dogsitting. The dogsitter herself seems great and my two dogs really liked her. She watched my dogs at her place twice in 2023. The first time -- a short stay -- all seemed good. The second time -- a week and a half -- my dogs and all of their things (beds, leashes, toys, etc.) came back smelling disgustingly musty. It turned out that their beds were moldy! (They were not moldy before the dog sitting.) I had to bathe my dogs and wash their stuff twice to get the smell out. But I still had to throw out one of the dog beds because the mold would not come out. Luckily, my dogs haven't gotten sick from the mold (at least not yet). When I reported all this to the DoggieWalks administrator, her response was "not a problem." In addition, the billing and customer service leave a ton to be desired. Both times I used DoggieWalks, they tried to overcharge me. The first time, they sent me an invoice with an amount that made no sense. I wrote back to explain what I thought the total should be, based on their rates, and they wrote back to agree. They gave me instructions for paying by Venmo. It didn't seem like a big deal the first time. The second time, a few days went by and I had not received an invoice. I honestly wondered if they were delaying it because they were trying to figure out how much of a discount to give me due to the mold conditions. Nope -- several days after picking up my dogs, I got an email and a text from them asking me when I was going to pay the invoice that they had supposedly sent. Their email mentioned an amount but did not attach an invoice. I wrote back to say that I never got an invoice and I needed to see it before paying because the amount they mentioned seemed high. Later they emailed me not an invoice (which apparently didn't exist, despite their claims to have sent it to me), but screenshots from their system showing how much I owed. It was $120 less than the amount they had put in their email asking when I was going to pay! They didn't provide payment instructions, so I asked for them. The response was "Shoud be in your Venmo." What kind of customer service is that? Then they gave me a name that doesn't exist in Venmo (it's a person's name, not DoggieWalks). I had to write back for clarification before receiving the correct name to Venmo. The billing was finally straightened out, after 12 emails and texts back and forth, with no apologies, no explanations, no discounts offered. Use this company at your own risk...

    An amazing experience all around. So convenient, punctual, incredibly professional. Booking was…read moresuper simple and I was so impressed by the care and diligence.

    Citizen Hound - Toby's pack with Shannon!

    Citizen Hound

    (146 reviews)

    Marina/Cow Hollow

    Citizen Hound has been an absolute gift to our family for over 7 years. From the moment David came…read moreto meet our tiny 9-week-old puppy, we knew they would be in the best hands -- and we were right. The entire team has shown incredible love, care, and professionalism every step of the way. They've not only given our dog years of fun, exercise, and socialization, but they've also helped us learn so much as dog owners. Every walker we've met has been warm, reliable, and clearly passionate about what they do. Our dog absolutely adored their time with Citizen Hound -- the excitement when they arrived said it all. Knowing they were with people who treated them like family gave us complete peace of mind. They're more than just a dog walking service; they're a community of people who genuinely care. We'll always be grateful for the joy they brought to our dog's life, and to ours. If you're lucky enough to live in their service area, don't think twice -- your dog will thank you every single day.

    Hands down the best dog walking service in San Francisco!…read more The basics: Monday through Friday they pick your dog up from your house, bring them to a park/beach/open space and let them run, play and socialize for 2 hours before returning them back home happy and exhausted. What sets them apart: Citizen Hound is a safe, reliable and extremely well run organization from the top down. Communication between the office staff, dog walkers and owners is second to none. They'd always let me know when they were picking her up, dropping her off and precautions they'd be taking during seen and unforeseen situations such as atmospheric rivers, tsunami warnings or Fleet Week. My wife and I received pictures and/or videos of their doggy adventures almost every day. It was easy to see how happy my little girl was by the giant smile on little her puppy face in those wonderful photos. Over these past four years, our dog walker, Shannon, became part of our family; always going above and beyond to care for us and our dogs no matter what life threw at us. When I needed to leave on a moments notice as my dad battled cancer and eventually passed, Shannon was there. Through our engagement, our marriage and the birth of our child, Shannon was there. He always cared for our dogs as if they were his own. I like to think in a way, they are. Their excitement and joy anytime he walked through our door was so pure and beautiful. Last week we moved out of the city to a spot with a little more room now that our family has grown. Knowing we wouldn't be seeing Shannon every morning was by far the hardest goodbye. Whoever ends up filling our spot in Shannon's pack, you are an extremely lucky dog and dog parent. Thank you Citizen Hound for taking such wonderful care of our whole family.

    Treasure Tails - dogwalkers - Updated May 2026

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