Delroy at Storage Post set a standard for customer service that's genuinely rare. He went far…read morebeyond what anyone would reasonably expect--adjusting his own schedule and even coming in early just to accommodate mine. That level of dedication doesn't go unnoticed. In a world where most people do the minimum, Delroy clearly operates on a different level. Storage Post is fortunate to have him--he's the reason I'd confidently recommend this location. He went above and beyond and so should he Within your organization. He is a valuable asset.

Mott Haven- BEST Storage Post Office!…read more If you're looking to store away treasured items that don't fit in your small NYC apartment, head over to the Mott Haven (Bruckner), location. There you will come across Great staff members that are Knowledgeable, Friendly, Kind and Supportive. The team members I'm talking about are: Delroy (Supervisor), Pedro and William who is new. Upon changing my room to a bigger space, I was in personal contact with Pedro who took his time to check and later show me a few rooms available. When I was interacting with him in the rental office, he answered every question, dealt with every one of my concerns and patiently listened to me. Delroy chimed in and kindly assisted with one of my requests when a small glitch occurred. While William was there learning the ropes with note pad in hand and taking a vested interest in his job. I left feeling very valued. The prices are very reasonable! This location is a run like a well-oiled machine. I have been at this location since the beginning and have nothing but Good things to say about this Team. Kudos! Pedro, Delroy and William, keep up the Good Work!

This is a great new storage unit. Only 7 years old and it looks in top shape. prices are good,…read moreplenty of units, staff is nice, loads of parking, nice hours, and they designed the parking lot to prevent floods.

rented a unit at this storage place and both times my items were damaged the management at this…read morefacility is horrible very bad customer service do not rent here

I'm a new renter at this CubeSmart location and my experience has been extremely frustrating…read more The elevators have been broken, which makes it very difficult to access upstairs units unless you're willing to carry everything up the stairs. This is especially unreasonable when you're moving heavy items. On two separate occasions, the facility was closed during posted office hours. I even called corporate, and they had no explanation as to why the location was closed. I rented a U-Haul specifically for my move and ended up wasting both time and money because I couldn't access the office as expected. As a paying customer, I expect reliable access and basic communication. Very disappointed with the lack of professionalism and accountability.

Don't use Cubesmart. They raise the prices often and very agressively. I rented a unit for $420…read morein July 2025 and 6 months later they are charging $575.

These people are downright scammers and thieves. I have dealt with them for years with my real…read moreestate brokerage, and they've always been great with me until I became a personal customer. They up sold me over the phone on a larger storage unit which I didn't need that they said would cost only $80 per month because that particular unit was on sale. It wound up actually costing me $120 a month with the insurance that they didn't tell me and then after two or three months they jacked up the price with no notice the price went all the way up to $240 which I refuse to pay so now they're saying they're going to auction off all of my things.

RATS!!! So many rats. I opened my unit to find LIVE RATS running around on my art, clothing and…read moreother special and irreplaceable items. The rats jumped up and then ran to hide inside my unit, when we disturbed them. The person who does maintenance was told by the front desk employee that he couldn't help move or touch anything in the unit, because of company policy and liability. The maintenance person said he would help, yet he wasn't permitted to do so. They allow rats to touch all of your things, but humans can't touch your items? Rats have free reign to spread disease across all of your valuables. And you should know that after this occurs, nobody at the facility will help you, or hire people to help you. You are literally on your own. When we started moving the bags inside the unit, the rats jumped out at us - inches from our faces - and ran through spaces into other units. It was a scene from nightmares. THE STORAGE UNIT INSURANCE WILL NOT COVER ANY LOSS!!! Even if you were paying for insurance - which I was - they will only offer a refund of 3 months of your storage unit fees. So don't anticipate that having insurance will help you in any way. The company will tell you that rat infestations are not covered. YOU WILL GET ZERO DOLLARS BACK, EVEN IF YOUR LOSSES ARE IN THE TENS OF THOUSANDS. Nearly everything had to be thrown out. Rats urinated all over everything. Rat poop in every bag. They destroyed things that were in zipped bags that seemed protected. They ate through supposed vermin-proof thick plastic and fabric, and then chewed up sweaters, hats, scarves, shoes etc. Had to throw out things with wood, any art. It smelled so bad that we put on KN95 masks. The person in the same row as me, 4 units away, on the opposite side of my aisle, was there crying because he also found rats in his unit. Everything in his unit was ruined too. The employees showed no shock or disgust. Admitted they have a rat problem, and it's well known to them. Said they've been trying for a long time to stop the infestation. I'm sure they've been through this so many times that they've become unfazed by the horror of their customers. It can't be fun for them to go through this repeatedly. It's unfair that they bear the brunt of blame, when it's the owners and management who are responsible. I have many videos and photos of evidence. Yelp doesn't seem to allow the more graphic pics to be posted. But these pics may be helpful to me, if I decide to pursue a lawsuit. This was not a hurricane or natural disaster. This was a conscious decision to knowingly allow a rat infestation to ruin the belongings of their customers, while simultaneously taking money from them each month, knowing the damage that was being caused in their units. Then I found out from a friend of a friend who used to rent at this facility, that they left because of rats. LAST YEAR! When I had called their main number to ask about relocating to a new facility, I asked the operator if they had gotten complaints about rats at my facility. They told me that they've been with the company for many years, and they hadn't seen any rat complaints. What a terrible experience, in every possible way. When I moved into the unit, they said they had regular exterminators, kept the property super clean, never had problems, and it was even climate controlled. They lure you in by showing you how easy it is to access your storage. You won't have to take an elevator when lugging stuff! Use a cart and roll on through! Seemed too good to be true. Because it WAS too good to be true. The stench of rat urine is potent, and you can smell it when you walk through the first floor. I thought it was a bad musty smell that was particular to this warehouse. I smelled it 7 months ago when I last visited my unit. But this time, the smell had grown much worse. And that horrible odor is the smell of rats. We all recognized the scent as soon as we started smelling the ruined items that were soaked and crusted in rat urine. I tried to bring home bags of clothes that appeared to be alright, and thought I could try washing them several times. But as soon as I started going through them, the smell was so sickening, and there was so much rat poop, that it all had to be trashed. This is a major safety hazard and this place should be investigated immediately - before people become ill. It's well known that rats transmit disease and nobody should be coming into contact with rat urine and feces. This environment can have a very negative impact on health. Hard to believe they have kids, immunocompromised, and older adults walking around in there. They are putting the health of their customers in jeopardy, and taking their money while doing so. Where is the NYC health dept? I moved to a totally different storage facility in a new location.

Amazing staff, I got injured while moving and Kim and the team took tremendous care of me. Also one…read moreof the best rates in the area.

Patrick was amazing! He was very thorough explaining the process of renting the units. He showed…read moreme several units to give me a visual. He was also very patient and I was satisfied with the unit I chose.

Movers were 4 hours late and didn't bother to call. Complained the entire time and brought a truck…read moreeven though we told them we were renting our own. We were told it was a flat rate and then got charged for overpriced tape and a box. The supervisor was incredibly rude on the phone and also never communicated that it was cash only. I would NOT recommend this company, especially if you live in a building without an elevator or have a time schedule.

Life saver! The "Two…read moreWay Movers" team saved us today. We needed a moving company last minute - literally (we requested the move at 3pm and had to have everything at the final location before 8pm). Not only did Timur reply with a quote within a few minutes, the team showed up ~40 minutes after we agreed on the offer. The move itself went smooth including disassembling a massive bed and getting everything into a storage. We will definitely recommend "Two Way Movers" to friends and colleagues. Thanks everyone at "Two Way Movers" - you made our day!

TERRIBLE! DO NOT USE THEM! they don't confirm the scheduled delivery time, overcharge and miss…read moretheir delivery window by MORE THAN 4 HOURS. once you pay them (in advance) you have to chase the delivery all day long. they deserve 0 stars.

In regards to Halie's comment, she is inaccurate with her facts. Since the TV is heavy, the two…read moremovers brought the TV into the truck. I even requested a wool blanket to ensure the that the TV wouldn't get broken, yet they failed to use it properly. I used this company through uHaul and they never gave me any paperwork to sign including any documentation with liability waivers. It never stated the items that NYS was liable for either. Also, "The client did not take out a policy to cover damages in transit", this comment is not truthful as I was never aware in any "policy to cover damages" or I would have taken such coverage. Like I said, they are showing very little empathy in this matter and still fails to take responsibly for the situation, they are just acting so defensive and I don't appreciate it.

I have to store my stuff here for a couple months to get ready to move and the manager Delfis was…read morevery helpful, nice and knowledgeable. The units are very clean and safe. Also very safe if I ever move back to NY I would defiantly use this storage place again. Great management and great storage I highly recommend it.