My AAA Insurance Company referred me to this Shop Tire Pros in El Cajon. I have to write this, I am…read moreextremely pleased with the service. So impressed with the attention, detail. Service Advisor Kelly is a good advisor just more than pleased . Great service. Good Company. I will continue being their customer.

As a regular who gave Tire Pros my business when they were still at Elite Smog & Auto, I'm…read moreextremely disappointed in the customer service I've received from them lately to say the least. My 2015 Chevy Malibu needed to have a check engine light diagnosed to pass smog, so of course I took it here being as I had been a regular customer for years. Myself, my mother, and my grandma all brought our cars here for years. Unfortunately this is where the great customer service ends. We were informed by Kelly that without an appointment, they would need 2-3 days to diagnose the vehicles problems. After hearing this, we made an appointment for the following week in the morning in hopes of not having to be without a car for 2-3 days and we were not offered a loaner. Fast forward to the day of the appointment; we drop the car off early morning. We call back later that same day for an update. Kelly again informs us that they will need the car for 2-3 days, even though we had an appointment. There was definitely a miscommunication somewhere because Kelly was certain she had let us know it would be 2-3 days even with an appointment, but if that were the case we wouldn't have waited to make an appointment for the following week, we would've just dropped it off immediately considering it was going to take days either way. We expressed this frustration to Kelly, which she insisted she communicated with us that it would be 2-3 days regardless. When we called back the next day to apologize for our frustration over the miscommunication, Travis, the owner answered. We know who Travis is. We have been taking our vehicles here as a family for YEARS before they were ever Tire Pros. He was extremely condescending and rude. "I don't know if you know who I am, but I'm the owner." He said. Yes, Travis, we know who you are. We have brought approximately 5 cars as a family to be serviced at YOUR SHOP over the years. My grandma has brought 2 of her own cars to be serviced at your shop, and you guys made a mistake when servicing her vehicle and caused her car to leak oil until the light came on and she had to bring it back to you guys to fix it and then you made her wait THREE HOURS to fix a mistake YOUR TECHS MADE. Anyways, Travis essentially tells us they did the oil change for the Malibu but that his smog technicians "don't know" what the check engine codes mean on our 2015 Malibu. I call BS. You all know what the codes mean. Kelly got her feelings hurt, and because she is Travis's sister, they took it personally and decided to refuse service on the vehicle and LIE TO US about "not knowing." They did not attempt to diagnose the codes and they also did not attempt to address the headlight bulb that I asked them to replace. He told me "Take it to Chevy." So they have had the car overnight and have only done an oil change. Claim they "don't know" what the engine codes mean, and refused to service the headlight. Essentially told us to take our business elsewhere. I'm not sure if Travis realized that we, as a family, have been bringing him business for at least 7-8 years with multiple vehicles. Never again. He doesn't even know who we are, are you kidding me? Ever since Dave left this place has gone downhill and quick. They still email me asking me to bring my car in for service. Guess what? I'll take it to Chevy instead so that Kelly doesn't get her feelings hurt and decide to stop working on my car because she and Travis cannot properly run a business. The cherry on top? We took the vehicle to another small business mechanic down the street and he was able to diagnose the engine codes within HOURS, giving us a price & a fix with no BS involved. Travis, if you read this, you really need to reevaluate your business. We have a Chevy Malibu, Kia Optima, Honda Accord, and Cadillac XT4 that we will never bring to your shop ever again even though we used to. You've lost 3 long term customers. If anyone else wants the name of the mechanic down the street, let me know. Prices are better, service is better, and turn around is much faster. What a shame about this place.