Hey Everyone, I used this service a couple of weeks ago and it was awesome. Will the driver was so…read moregreat and really helped me figure out how to get things done in Puerto Penasco. If anyone is interested in going down to Puerto Penasco Mexico for a vacation I truly recommend you try TucsonSonoranExpress. Thank You Will for all your help

The Chepe Express is a great trip with staggering vistas and amazing viewpoints, with excellent…read moreside trips and experiences. It is not a luxury cruise. It is not a new, high speed train. It ambles along with a shimmy and shake through beautiful scenery over remarkable terrain. Side trips are in rural areas with rough, often dirt, roads. We appreciated the small, rather rugged, touring vans. That being said it is worth every shake and bump. CBX is a GREAT crossing. (I recommend staying in San Diego rather than Otay Mesa as there are very limited services, like restaurants, available.) TIJ is a beautiful, modern, efficient airport. LMM is also a fine airport and the guide(s) had us on our way in no time. The guide and drivers were knowledgeable, personable and professional. Full of details and history each excursion was a delight. Helpful and concerned, our guide followed up and worked through a medical emergency in the group. It was not a foodie experience. The included meals were adequate though uninteresting for the most part. We enjoyed the whole experience.

This is not a review of the canyon, hotels, restaurants or train. Only Copper Canyon Mexico…read moreSpecialists. The trip is amazing and should be on everyone's bucket list. Just don't use CCMS. Below is my description by email to CCMS after the trip. Their response was I should have read the fine print which gives them the right to change anything on the trip. I want to clarify that a phone call was made 3 days before the trip and were assured that the travel days would be in a luxury tour bus with a restroom. I also want to clarify that every person on this trip complained about the van from day 1 until the end. From my email: The description of the trip clearly states that we will be traveling on a deluxe coach bus for the duration of our trip (except for train travel days). Instead of a deluxe coach bus we were traveling in a small Sprinter van with 15 people on the tour, a tour guide and a driver. It was crowded and very uncomfortable. Some of the seats didn't even have access to a window so these people were not even able to see the scenery. My husband, who is 6'3", couldn't fit his legs between his seat and the seat in front of us. He had to sit sideways with his legs in the aisle sometimes for 8 hours at a time. The Sprinter was also a very rough ride. All of the people who wore step trackers were "tracking" thousands of steps while sitting in the van due to the bouncing and rough ride. My personal best was 17,000 steps while never actually walking. Also, being in a small van versus a deluxe coach bus meant we didn't have access to a restroom. Of course, this was uncomfortable and stressful since we never knew when we would be stopping for a restroom break. Our guide was not proactive in planning stops. We normally had to ask and then it could be an hour or more before the stop was feasible. My husband and I had been planning this trip for years and were very excited. The travel in the Sprinter van basically ruined this trip for us. We were uncomfortable in the seats. Uncomfortable not having access to a restroom. Disappointed in the false advertising for the trip transportation descriptions. The group complained about the van from the very beginning of the trip. We were told the night before we were to leave that we would not have a bus but would be in this small van instead. As you can imagine, everyone was upset and was asking for answers to why this change had been made. We never received an answer but were given some vague promises of a deluxe coach bus being delivered to us somewhere along the route. Guess when this happened? On the very last day after we crossed the border. So we were on a bus (which was wonderful) for about 3-4 hours. I estimate we spent 40-50 hours in the van. Our tour guide also suggested that we "switch around seats" after stops. Why would this help? All the seats were horrible. All were uncomfortable. Every other tour group we crossed paths with had a deluxe tour bus including another CCMS tour group. It became a joke to stand beside other tour groups buses and talk about how wonderful their trip must be compared to ours.

Paul was great - worked with me right away and understood exactly what I wanted. He was always…read moreavailable with great suggestions and help when we needed it in Hawaii (small issue with keys/was the Airbnb's issue). We got great prices, unlike other travel agencies I went to (they were 4x as expensive). I'm definitely booking all future trips through Naked Pirate Travels (don't be thrown off by the name like I was a first, this is actually the best travel agent of the several I tried first!)

They don't send vaccines prescriptions to pharmacies where you can get them for cheaper or covered…read moreby your insurance. They only provide vaccines in their clinic for much higher prices and don't take your insurance. Do not recommended.

Nurse there was very nice and helpful with all of the information for travel vaccinations. I didn't…read moreexpect it would be expensive, office visit $99, and vaccinations are $100+, sorry during these times I can't afford. Looking for other alternatives to protect myself.

My husband and I just returned from our honeymoon in Negril, Jamaica. Well, Traci was our travel…read moreagent that helped us navigate travel during this crazy pandemic. Initially, we were supposed to go to Amsterdam last April but, of course, that trip was shut down by COVID. Traci worked her butt off to get our credits from the cancelled vacation and then worked to plan an amazing experience at Couples Swept Away in Negril. Between my questions, ever-changing COVID travel requirements, COVID testing and getting travel authorization from Jamaica Traci was there every step of the way. Even when we finally arrived and ran into a couple hiccups at the resort she was working on our behalf. In the end, my husband and I had the best vacation of our lives and I know for a fact that we couldn't have done it with out Ten Palms Travel!!

I am so grateful for Traci and Lisa! They helped me plan a perfect graduation trip for me and my…read moredaughter. We traveled to Rome Italy and had a blast! We had a few hiccups while in Rome and Traci and Lisa helped us work those out. In fact, they also helped us extend the visit an extra day so we could travel to Florence. We had a blast and are so thankful for all the hard work Traci put in to make it perfect! I have been in 36 countries and 10 Palms is the first travel agency I have ever used. I will be consulting them on every future trip overseas I plan! Thank you Traci and Lisa!

just got back from the Land of the Seri Tour. Very unique. You get to go places most tourist…read morecannot. I may go on another of theirs.

I am a little late on this review but they deserve it! I planned our office Christmas party as a…read moretrip down to the Sonoita/Elgin wineries and then dinner at one of my favorites, Wilhelm Family Vineyard... South of the Border provided a 55 passenger bus to take us down. I gave a list of the stops and times and they handled it wonderfully.. our driver was very friendly and as the trip progressed he was very tolerable of festivities and fun we had on the trip. Excellent rates and really nice bus.. had a PA system to make announcements, but no music to pipe thru. Very easy to work with, I will definitely use them again!

I ll be flying on Alaska Air today. This will be my first experience with this Airline. I m hoping…read morefor the best. We fly at high noon.

I want to send a HUGE compliment to one of your employees assigned as a customer service rep at…read moreTucson International Airport. Angela Serrano impressed the hell out of me today. She went above and beyond to help me with a name change so I could use my TSA and mileage plan after I got married. She not only called the reservations department to do it for me but she was incredibly humble, polite and professional. She deserves an accommodation. Thank you Angela. Your kindness did not go unnoticed.

The train is running late. That's the bad. The staff are helpful. That's the good. It's busy which…read moremakes it humid. That's another bad. People are well-mannered and quiet. That's good. Any way I'm off on an adventure, which is what I need.

Consistent at being late. You pay to park 8a-7p and with trains running late hours, I can only…read moreimagine the parking fees the city collects at this station. My friend called ahead to see if she could bring golf clubs and they said yes. The catch is if your bag is over sized they charged her $50 each way a fee. Customer service with Amtrak did not mention this and we drove my friend and her husband to the station after they came from Vail to our home. So their relaxed train trip was immediately costing extra fees. My sister has used the train multiple times from California and rarely has the train arrived within an hour of its scheduled arrival time. She has boarded to return to California close to scheduled departure.