The Chepe Express is a great trip with staggering vistas and amazing viewpoints, with excellent…read moreside trips and experiences. It is not a luxury cruise. It is not a new, high speed train. It ambles along with a shimmy and shake through beautiful scenery over remarkable terrain. Side trips are in rural areas with rough, often dirt, roads. We appreciated the small, rather rugged, touring vans. That being said it is worth every shake and bump. CBX is a GREAT crossing. (I recommend staying in San Diego rather than Otay Mesa as there are very limited services, like restaurants, available.) TIJ is a beautiful, modern, efficient airport. LMM is also a fine airport and the guide(s) had us on our way in no time. The guide and drivers were knowledgeable, personable and professional. Full of details and history each excursion was a delight. Helpful and concerned, our guide followed up and worked through a medical emergency in the group. It was not a foodie experience. The included meals were adequate though uninteresting for the most part. We enjoyed the whole experience.

This is not a review of the canyon, hotels, restaurants or train. Only Copper Canyon Mexico…read moreSpecialists. The trip is amazing and should be on everyone's bucket list. Just don't use CCMS. Below is my description by email to CCMS after the trip. Their response was I should have read the fine print which gives them the right to change anything on the trip. I want to clarify that a phone call was made 3 days before the trip and were assured that the travel days would be in a luxury tour bus with a restroom. I also want to clarify that every person on this trip complained about the van from day 1 until the end. From my email: The description of the trip clearly states that we will be traveling on a deluxe coach bus for the duration of our trip (except for train travel days). Instead of a deluxe coach bus we were traveling in a small Sprinter van with 15 people on the tour, a tour guide and a driver. It was crowded and very uncomfortable. Some of the seats didn't even have access to a window so these people were not even able to see the scenery. My husband, who is 6'3", couldn't fit his legs between his seat and the seat in front of us. He had to sit sideways with his legs in the aisle sometimes for 8 hours at a time. The Sprinter was also a very rough ride. All of the people who wore step trackers were "tracking" thousands of steps while sitting in the van due to the bouncing and rough ride. My personal best was 17,000 steps while never actually walking. Also, being in a small van versus a deluxe coach bus meant we didn't have access to a restroom. Of course, this was uncomfortable and stressful since we never knew when we would be stopping for a restroom break. Our guide was not proactive in planning stops. We normally had to ask and then it could be an hour or more before the stop was feasible. My husband and I had been planning this trip for years and were very excited. The travel in the Sprinter van basically ruined this trip for us. We were uncomfortable in the seats. Uncomfortable not having access to a restroom. Disappointed in the false advertising for the trip transportation descriptions. The group complained about the van from the very beginning of the trip. We were told the night before we were to leave that we would not have a bus but would be in this small van instead. As you can imagine, everyone was upset and was asking for answers to why this change had been made. We never received an answer but were given some vague promises of a deluxe coach bus being delivered to us somewhere along the route. Guess when this happened? On the very last day after we crossed the border. So we were on a bus (which was wonderful) for about 3-4 hours. I estimate we spent 40-50 hours in the van. Our tour guide also suggested that we "switch around seats" after stops. Why would this help? All the seats were horrible. All were uncomfortable. Every other tour group we crossed paths with had a deluxe tour bus including another CCMS tour group. It became a joke to stand beside other tour groups buses and talk about how wonderful their trip must be compared to ours.

My husband and I just returned from our honeymoon in Negril, Jamaica. Well, Traci was our travel…read moreagent that helped us navigate travel during this crazy pandemic. Initially, we were supposed to go to Amsterdam last April but, of course, that trip was shut down by COVID. Traci worked her butt off to get our credits from the cancelled vacation and then worked to plan an amazing experience at Couples Swept Away in Negril. Between my questions, ever-changing COVID travel requirements, COVID testing and getting travel authorization from Jamaica Traci was there every step of the way. Even when we finally arrived and ran into a couple hiccups at the resort she was working on our behalf. In the end, my husband and I had the best vacation of our lives and I know for a fact that we couldn't have done it with out Ten Palms Travel!!

I am so grateful for Traci and Lisa! They helped me plan a perfect graduation trip for me and my…read moredaughter. We traveled to Rome Italy and had a blast! We had a few hiccups while in Rome and Traci and Lisa helped us work those out. In fact, they also helped us extend the visit an extra day so we could travel to Florence. We had a blast and are so thankful for all the hard work Traci put in to make it perfect! I have been in 36 countries and 10 Palms is the first travel agency I have ever used. I will be consulting them on every future trip overseas I plan! Thank you Traci and Lisa!

By far the best experience I've ever had in my life. The customer service went above and beyond,…read moreand I felt very welcomed. The store was very clean, and I was very impressed with the overall experience. I will always recommend this place to my friends and family. 10/10 experience -- highly recommend!

This is a fantastic dive shop with great classes and takes lots of dive and Freediving excursions…read more Everyone is super knowable and helpful.

Hey Everyone, I used this service a couple of weeks ago and it was awesome. Will the driver was so…read moregreat and really helped me figure out how to get things done in Puerto Penasco. If anyone is interested in going down to Puerto Penasco Mexico for a vacation I truly recommend you try TucsonSonoranExpress. Thank You Will for all your help

We had a great time with Michael, our tour guide and owner of the company. He is a Tucson native…read moreand has a lot of experience. He was so knowledgeable about Tucson, sonoita, and Elgin. We went to 4 different wineries and had a great lunch. The wineries were hops and vine, rune, Elgin winery/distillery, and dark sky vineyard. He let us choose where we wanted to go based on preference, time and previous experiences. We had lunch at the cafe, which had really great burgers and sandwiches. He even gave us the choice of lunch spots, bbq or sandwiches, both sounded amazing but we chose sandwiches. I would recommend this tour and look forward to booking this again and many of the other tours he offers.

Had a terrific adventure doing the caverns looking forward to booking more trips when the heat…read morecools down a bit, especially Bisbee

I called because I needed a 4:30am pick up to take me to the airport...I have a 6am flight. The man…read moreon the other end of the line answered as Robert, and when I said I needed to schedule a 4:30am pick up he exclaimed in a shockingly and almost repulsed manner, "uh no..no way!" And then he proceeded to mumble and came up with a plausible excuse, "I already have an appointment at that time". It would have sufficed to just say, "I'm sorry, I'm not available at that time" and given me a referral or something...but his response was rude and unprofessional. I guess at least he answered the phone...but to be honest because of this interaction with this "company" I will never try to seek service in the future. I went with 520 express taxi service who happened to be very helpful and customer service friendly.

Robert is great always dependable, and friendly. My family uses him constantly to and from airport…read more Look no further this is your guy!

Book with caution! I…read morebooked online and he didn't show up, leaving me waiting outside of my hotel. When I finally got in contact with him, he claimed it was a problem with his website and offered to pick me up the next day. Then he didn't show up AGAIN, with no phone call. Lost two days because of Timothy.

Yelp Review for Tucson Mountain Tour (On Behalf of Susan)…read more Unfortunately, my first visit to Arizona was nearly derailed due to an extremely disappointing experience with Tucson Mountain Tour. I was quoted a round-trip rate of $210 from Tucson Airport to Pima, AZ by the owner--a price far below industry standard, which initially seemed like a blessing. However, after confirming with someone named Timothy and being told he would follow up, I never received a return call. This happened one day before my flight from Savannah, Georgia, leaving me scrambling for alternative transportation. Thankfully, I found a compassionate provider who honored the quoted rate just so I wouldn't have to cancel my trip to see an ailing cousin. What should have been a $700+ round trip was generously matched by someone who put my situation first--something I had hoped Tucson Mountain Tour would do. The lack of professionalism, courtesy, and follow-through was disheartening. No one should be left hanging, especially after committing to travel plans based on what seemed to be a reliable arrangement. As an educator who works with autistic children, I value communication and integrity--qualities that were sadly lacking here. I sincerely hope Tucson Mountain Tour reflects on this experience and chooses to treat future travelers with greater respect and reliability."

Friendly, good customer service. Nice Pilot Lounge. Treated me and my little plane like one of…read morethe big boys. I'll be back.

Wish there was a sixth star I could give them. I flew down from Phoenix in my RV-14 to visit Pima…read moreand, despite only taking on only 6 gallons (a buck cheaper per gallon than Signature or Atlantic), there was no ramp fee, security fee, etc. I was organizing an Uber over to Pima when the counter attendant suggested I use their crew car. I demurred saying we were going to be gone 2 to 3 hours but she insisted. Nice bunch of people!