Where should I begin?…read more Let's start from the beginning. This is one of two motels in Orange, MA with the closest hotel being 30 minutes away. That makes one's choices limited. As I went to check-in, the Manager (probably the owner) spent 5 minutes repeatedly pointing out that I had not indicated if I wanted a smoking or non-smoking room. I'm pretty sure the Priceline form didn't ask me this or I would have chosen non-smoking. Finally, I asked if there were no non-smoking rooms available to which he replied that there were. Then why the hell does it matter if I indicated this or not? It is completely irrelevant considering that there were like 4 guests checked in. He just wanted to make a pointless point by pointing out that I didn't select a smoking preference. It was crazy. Then, I went into my room and saw that there was no refrigerator. The only reason I chose this motel is because it stated that there was a refrigerator in every room. I went back to the front desk and asked if he could put a refrigerator in there and he told me to use the one in the lobby. I stated that I called and was told there were refrigerators in each room and that I needed one. He looked up another room, pulled the keys and threw them at me and told me I could move into the other room. So now he was hostile. I moved into the room two doors down and as I did, the Manager came out to watch me. Then, he instructed me to move my car down two spaces so that others could park in front of their rooms. Did I really need to move my car when only 4 people were checked in? He was crazy. The new room had hair all over the shower, which I just cleaned up on my own. It smelled like smoke and mustiness. There was a spider on the inside of the door. The towels were super cheap and hard. The toiletries looked like they were from a gas station bathroom. And there wasn't sufficient light in the room. When I went into the hallway the next morning, it smelled strongly of smoke. It was disgusting. Then, when my towels were replaced, there was a cluster of black hairs left on top of them. It was disgusting as well. I should mention that he took the full payment for all 4 nights up front. After two nights, I was involved in an accident and was admitted to the hospital. My friends checked me out and inquired as to how I could receive a refund and he told them to contact the booking company. When Priceline's partner Booking.com contacted them, they lied and said that I had not checked out early. What a sick f***. I end up in the hospital and he lies to keep my money. I finally resorted to going to my credit card company who issued a refund to me regardless of what he said. The manager is the biggest selfish a**hole I have ever met and I would rather sleep in my car than stay at this motel again. A better option is the Travel Inn.

Definitely off the beaten path, however, you can't beat the price for clean and somewhat up-to-date…read morerooms. The front desk was very attentive, friendly, and resourceful. If ever passing through western Massachusetts I would definitely choose this location.

I'm going to be extremely fair in my review and explain all details and why. I know many people…read morelove this place, and I was so excited to go here but I need to be very honest in the ways they can improve and why 3 stars and not 5 stars from us. The booking and check in process was smooth and easy. The front staff were very friendly on the phone and in person. They walked us around to show us the grounds. Our room was exactly as we expected so no surprise there. It was ready when we arrived, clean and stocked with the basics (towel, soap). We didn't have high expectations for a new/updated room as the photos are exactly how the room was. No fancy frills but clean and absolutely fine to stay in. The beds are not that comfortable but fine. The wall paper in farm house 6 was peeling a bit and wear and tear around the unit was present but we did expect the room to be outdated and didn't have any issues over all with the room. The main reason for our 3 star is really based on food, amenities, and grounds. As for food, do not have high expectations as it's very basic. I would rate it 2 at best, but it's all inclusive and does feed the mass groups. Our waitress the first night was awful, we didn't eat for almost an hour. She told us she was rusty and not ready for the groups yet. Little weird, but I guess she was being honest. The other night/day team were much better and more competent. One odd thing we did notice, food is not in abundance when it's put out for guests to grab. Once something runs out, it runs out. I'm all for not wasting food, that's very important but we noticed often food would run out (cookies, appetizers, and other items to grab-go). For example, the cocktail adults evening, majority of the finger appetizers ran out. Another night, they had watermelon for dessert and it ran out. Ultimately, we can't say we didn't eat, we did, some items just would run out and that was it in terms of offerings. Another concern was the indoor pool, it was freezing. Like unable to swim at all -cold- cold. I would think summer time the pools outside are much better, but we didn't try those as it was too early in the season (April). The toys on the main lawn near the sand pit and volleyball area are all broken and worn out. One of the swings broken and missing. The kiddie barn is broken where the kids play. The boats near the lake are all broken and dingy. I understand this place is more about family legacy and farm life, which yes is special, but most things I found are falling apart around the main lawn area especially. Just in general, broken or not cared for. I am not expecting anything to be brand new or perfect but they're run down. We did most of the kid events and the play doh was all dried out and the crafts very limited. We felt there could've been a few more kid friendly events going on (maybe a movie, more crafts, outdoor music/games, outdoor events). The activity staff seemed really uninterested when it came to many of the events too which was unfortunate. Rather than really engage the kids they often stood around. These are the main reasons for our 3 star review. The concept and legacy idea for families is awesome, but the upkeep just isn't there and not as much engagement as we hoped. I love being outdoors, and for my kids to enjoy their time outside and farm life but they need to clean up a bit here. A few things we did love, to be fair and honest, the farm animals, Pony Ride, Easter egg hunt, and magic show. They were fun and engaging. Also, my kids absolutely loved trying to get eggs from the Hens (despite the limited number, but that's not East Hill's fault, that's just kiddos who claim them all and run away before others get a chance to grab one from the Hens). I also had a massage, that's not East Hill, but their outside vendor they use in their main lobby. It wasn't very good. The lady was nice but the chair massage was not relaxing or enjoyable. She barely massaged me. I wouldn't recommend spending $20 on this add on. This spot has so much incredible potential if they just maintained it better. Such special memories for families to create here. I get leaving the rooms nostalgic and maybe the farm areas, but the grounds, toys, arts and crafts and a few other areas could use some upkeep. Unfortunately that's why this is only a 3 star from our family.

I have wonderful memories of visits when I was a child, decades ago, with my family of origin, and…read morethen also visiting there when my son was a youngster! Now, planning a visit with my son, his wife, and their toddler daughter! Everything- sO enjoyable!

The heating system.while it's attempting to reach your desired temperature it blasts cold air thru…read morethe heating unit.it feels as though you are in a wind tunnel. The rooms were clean though the contour sheet kept slipping off the mattress.

I was recently in town with my wife and we stayed here one night. If you're looking for a hotel…read moreclose to the expressway and a place to sleep then this is an okay option but not a ton of amenities. During my stay the hotel seemed to be under renovation in some parts. There is a small area to purchase snacks but very limited selection and no beer/wine which I've usually seen at other Hampton Inn locations. Our room was clean which is great but otherwise I'd keep driving or find another hotel for a long term stay/roadtrip

We go here on our wedding anniversary every year. Food is great and the owners are great. The inn…read moreitself is beautiful also.

Terrible experience. We had to cancel our stay unfortunately within 30 days of arrival. Their…read morepolicy is that you must cancel at least 30 days in advance, however, we called and they agreed to charge us only $50 per night. Despite that agreement, they have refused to refund the balance. We would have stayed here at a later time, but not anymore. Just beware before you book. It may be a lovely place but their business practices are suspect.

We would give more stars if we could! This is a beautiful antique home converted to B & B around 25…read moreyrs ago current Innkeeper Susan has been here 13 yrs. She is a gem and delight and one of most personable innkeepers we have met over many years of traveling throughout New England. The extensive property has been beautifully maintained and all furnishings decor show care and attention to all details that felt so serene and welcoming. The host and home felt welcoming from time we walked through the door. The breakfasts were different each day and delicious. Coffee and teas are available for guests all day and also offer water and cold drinks for a very nominal charge. This is something we'd never seen before and definitely appreciated. The common areas such as double parlor screened in porch and gazebo in side yard were all peaceful and lovely to be in. Highly recommend!

Had a wonderful night at the Bridges Inn yesterday. Great charming inn with stunning rooms. The…read moreInnkeepers, Susan and Nick, couldn't be more welcoming and created such a warm friendly and inviting environment. The breakfast was fabulous and ample. Delicious, and accommodating to my vegetarian diet as well as the other guests. I usually don't sleep great in new places and the bed was so perfect and the room so cozy that I slept in! This inn is a truly a treasure.

Wonderful stay, really a visit, to this 2 bedroom B&B. The place is charmingly decorated and…read moremeticulously maintained. In suite bathroom and shower just what we needed after a long walk. We were walking in the area and its location 8 feet from the Rail Trail and within walking distance of Coopers Corner, Florence ( a village of Northampton) was ideal. Our hosts were available but not intrusive. We sat out on provided chairs on the lawn and enjoyed a beautiful day post hike. Breakfast was bountiful, fresh fruit and the bakery goods wonderful. Highly recommend.

Heartbroken because we were refused the option to stay at this lovely-looking B&B. My husband is…read morevisiting Northampton to get to know the area for possible relocation, and we thought a local B&B would be a great way to get to know the people of the area. Sadly the owner would not allow us to book a room because we already had a relationship with a realtor and were not ready to switch to him as our realtor. He was polite in his refusal, but I am still disappointed.

We picked this place on rather late notice and got lucky. The place was very cozy and in very good…read moreshape. The beds were comfortable and we had a massive bathroom with a bathtub. The owners were friendly and welcoming. In the morning we got a delicious and plentiful breakfast cooked "on demand". Also, our wish for late checkout was no problem for the owner. We mainly came for the foliage and for that it is an amazing place - maple trees are all over the place! Just a short drive away is a nice little hike (The Rock House Reservation) as well as a pond with a restaurant right at it. Also, the local pumpkin festival just happened the day we arrived. All over - the perfect place for a cozy weekend getaway.

My boyfriend and I stayed here to enjoy the Brimfield antique flea market for the weekend. The…read moreowners made us feel like family. This place is charming without being stuffy. Breakfast was yummy, our room was clean and cozy... couldn't have had a nicer stay. We've already booked another stay. Highly recommended!

We receive great value from a family-operated business that truly cares. Every time we visit…read moreWilliamstown, we stay here.

Like prior reviews have stated, this place is not to be missed. Quiet, comfortable rooms with…read moreeverything your stay needs. Better yet, the grounds, flower beds, horse farm next door, heated pool, fire pit all add to your visit. Breakfast isn't over the top but it's good enough. Strongly recommend and the hosts are very friendly, helpful, and aim to please above all. Stayed 5 nights in Sept.

What a wonderful and unique experience! Chef Nick took us through five precise dishes, cooked to…read moreperfection, with explanation of the ingredients and how your meal was prepared. Each night brings a different theme, ours was Northern Italy. You are seated at a large family size table, able to share stories, and for us--someone's birthday. Strangers at the beginning of the night but friends at the end. Truly a unique dining experience!

Second time dining at Ash and it was exceptional!…read more Chef Nick creates a one-of-a-kind menu each week that features high quality ingredients & exciting twists. This is a great way to try new things & find your new favorite dish! We also really appreciated his flexibility with allergies, as Chef was able to modify dishes to accommodate & ensure we still enjoyed the full experience. Already looking forward to our next dinner at Ash!