This is my first and only experience with Kings. I ordered food at an event for a friend from…read moreKings based on what she saw others had ordered because it looks great. My friend and I waited and waited for the food. I opened the order when I got it before leaving the window and the lady working the window gave me someone else's food. Thankfully, and the other customer recognized their order and got their food just fine. The lady working the window apologized, gave me a water, and I waited longer. She apologized again and said that they'd bring the food to me. They didn't bring the food and instead gave part of my order to a different friend to bring to me. I went back and asked for the rest of the order. The lady working the window said that she gave me my order. I said no, we only got part of it. She then became unbelievably inappropriate saying that I'm lying, stealing from a Black man business owner, not well, and all kinds of things that were uncalled for because they were paid nearly $40 for the order plus a 20% tip! I told my friend what happened and to do a charge back. I went back again with the partial order to try and explain that this was all that was received. Instead, the woman working the window immediately started berating me, threatening to embarrass me, and other things that were incredibly unhelpful to reconcile the situation. Mind you, I am not the type to act a fool and was at the event representing an organization so at no time did I raise my voice or return the treatment I received from this business. She asked what I wanted her to do and I told her that a refund because I know how chargebacks are bad for small businesses. She said okay and asked for the last 4 digits of the card, so I had to get them from my friend. I went back to my friend to get the numbers, got back in line to give them to her, and I gave them to her. She asked why I kept getting back in line...well, how else was I supposedto get help because that line was the only line. Instead of refunding my friend, the lady shut the window, talked to the owner, and reopened the window and started taking more orders. I got back in line again to find out if the refund had been done and she said that they were not going to refund and there was nothing else that they could do. I told my friend this and she's going to move forward hopefully with the chargeback. Mind you if the order and had been fulfilled correctly, then I wouldn't have had to go back multiple times asking for the order nor would I be writing this negative review. Our other friends who actually got their orders said the food was good, so there's that I suppose.
This type of exchange is why so many businesses fail. Simple things like decent service and order management. I was not the only person waiting for an extended period. I was not the only person whose order was messed up. I encourage this business to invest in an digital order taking CMS and not writing things in dark pen on the boxes themselves. If digital order taking isn't possible for now, and that's OK if it is, then invest in guest check server notepads. They are less than $10 on Amazon. The orders can be written on them with customers' names and phone numbers, the bottom can be torn off for customers to have while they are waiting for food, and, in order for a customer to receive their order, they must surrender the torn off portion. Doing something either electronically or handwritten like explained would provide a system for checks and balance instead of relying on someone's memory. Also, consider coaching, retraining, and/or replacing the woman that was working the window today as her behavior is bad for business. She was not able to or chose not to maintain composure, decorum, and handle the pressure of all of the customer traffic. Though I did not get loud, she did get loud with me and other customers saw this every time she did this. That affects business.
Her choices and behavior today cost this business vending opportunities with me, my employer, the organization I was representing at today's event, and probably with other customers who saw her disrespect, treatment, and unkindness towards me.
