We ordered a trash panda bin because we were moving out of our house. At first everything was fine, they delivered the bin but when it came time to pick it up things went really wrong. Pick up was supposed to be on Wednesday, they got in touch on Tuesday saying there was some kind of emergency with their truck and they can't pick up until Saturday. This was not ideal because Saturday was possession date but they assured me multiple times that Saturday morning they will be there first thing in the morning. Fine.
Friday afternoon rolls around and I get a call from their dispatch saying their driver had some emergency and now they are not going to pick up on Saturday morning. At this point we were of course irate as we trusted them and were assured multiple times about Saturday morning pick up.
The problem isn't that they had an emergency and couldn't pick it up on the date, they were very apologetic on the phone, however they did absolutely nothing to rectify the situation. It was frankly appalling - I had to call around to find a driver to pick up their bin (which I did within an hour, why couldn't they?). I had to chase them down, to get any answers from them as to where I could get the driver to drop off their bin, I have to pay the other driver out of my own pocket, I am responsible for the House buyers' hotel fees, moving company fees etc. if they can't take possession of the house because of this bin. Their sincere apologies on the phone are all that they offered. The poor girl on the phone promised that the 'boss' would get in touch with us, of course never happened.
I'm supposed to be moving out of the house the next day, stress levels were already high as we had to postpone our travels because of this company and all they could offer was apologies. I am lost for words how little they cared about what they put their customers through. Things happen - I understand, but they did literally nothing to help their customer out of a bad situation that they created. read more