I spoke to Kevin last week about a huge pile of tree limbs and branches that I needed hauled away from half my tree suddenly falling down. The pile took up half my driveway and just couldn't wait until heavy trash pickup. Their website said same day service, so I was excited to see the pile leave so quick. Kevin said they'd be out that evening and he'd call me with an estimate, even saying they'd invoice me. Yay for not interfering with my schedule. However, pile still there when I get home. I call back on Monday morning. Kevin apologizes saying they got slammed and swore they'd do it that day. Still there that evening. By this time, I'm SO frustrated. Wednesday I call again and reiterate to him that they pile MUST go asap and if he doesn't show, I'm going elsewhere. Once again, never shows. DO NOT DEAL WITH THESE PEOPLE! They never call back to explain why they never showed, nor even come to pick up the pile. What ever happened to common courtesy?? Needless to say, I have another trash hauler coming out this evening in hopes the pile will finally disappear! read more