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    Transformation Boot Camp

    4.0 (2 reviews)

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    Personal training

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    Planet Fitness

    Planet Fitness

    1.0(3 reviews)
    2.8 mi

    Planet Fitness withdrew funds from my checking account without authorization. I was later told it…read moremay have been due to a "system glitch," but that is not my problem. Internal errors do not justify accessing someone's bank account. After this happened, I learned that this is not an isolated issue. Similar complaints regularly appear on Reddit, Yelp, Google Reviews, and the Better Business Bureau, with common themes including billing problems, unauthorized charges, difficulty canceling memberships, and poor or inconsistent customer service when issues arise. Because of this experience, I closed my account, will never return, and will never recommend Planet Fitness to anyone. When a business handles people's money, trust is essential--and that trust was broken. Proceed with caution.

    A few weeks ago, an employee of the club, Jessica Vick, threw my water bottle into the trash as she…read moresaid it was past closing time. I emptied a couple of trashcans to find and recover my bottle. After finding my bottle, I put the trash into the cans and left. A few weeks later, the club manager, Landon Mulder, call me and told me that my membership was cancelled for alleged "contract violations" citing the fact that I had emptied the trash cans on the floor to find my bottle. I am in the process of filing a lawsuit against Planet Fitness for breach of agreement. I would highly dissuade people from joining this club as there is pretty much no customer service and the club manager is an ill educated and clueless individual who clearly has no idea what he is doing.

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    Coppell Family YMCA

    Coppell Family YMCA

    3.5(31 reviews)
    2.6 mi

    I took an Adults beginners swim class at this location in Jan 2025 that had three people and the…read moresame coach for 3 of the 4 classes. I have a genuine desire to finally learn to swim and it was also suggested to aid with a personal matter. The beginners class was good in that the teacher was able to determine skill level and assign things accordingly even while working with varying levels. I was amazed to be floating in the second class and swimming underwater, then on my back by the last. My second time taking classes was a private lesson taken Jan 2026 which I wanted so I could learn a bit faster. I never made it to the deep end in the beginner and did still use the shallow end as a crutch whether mentally or literally. The private teacher was nice and we had good conversation throughout. My issue was the lack of planning. I understand they had to see where I was and go from there, but at every class I asked "so what is the plan?" when starting or for the next class and they didn't really have one. My last class I felt they were not fully present and, though I shared my goals, strengths, and challenges, I was asked to do things more in line with someone wanting to be a swimmer vs learning how to swim. Ex. I never learned breathing techniques or how to tread water but they kept trying to teach me a full stroke (again, this was not an advanced class). There were class cancellations for weather which is understandable but then another for a swim meet they hosted that I was surprised to see given those are typically scheduled in advance just like these classes. My last class was an hour on a Sunday due to this and to make up for two classes in one day. I asked again to confirm why there was no curriculum for these classes and why my two classes were so different and they replied "it really depends on the teacher. You should take the class during the day with ___". While the recommendation is nice, I fear this was an acknowledgment that the effort or knowledge was not there for lessons I paid nearly $250 for. Most of the staff is very young and again, everyone was nice however to management/whoever is in charge there needs to be more structure. As stated to both coaches, I wanted to learn a valuable skill, not join the sport. Giving two stars mostly for the first set of lessons however I will not be back or recommend.

    Disappointed and Frustrated with Recent Changes I joined the…read moreYMCA specifically for a weekly dance class that was held in a proper exercise room. Unfortunately, that room has now been converted into manager offices, and the class has been moved to the gymnasium--where half the court is still used for basketball during our session. It's noisy, distracting, no mirrors or proper sound system, and simply not the environment we signed up for. To make matters worse, several popular classes have been cancelled or relocated, and the locker rooms are consistently smelly and moldy, which raises serious concerns about cleanliness and maintenance. Many of us are considering canceling our memberships. We've voiced our concerns, but the management seems indifferent. It's incredibly disappointing to see a community-focused organization disregard the needs of its members like this. I hope the YMCA reconsiders these decisions and starts prioritizing member experience again. Part of a lengthy email response regarding the changes at the location: "The changes happening within the branch are certainly big ones, and I can see how, without the full context, it would feel like space is being taken away from the people who make the Y what it is--our members. What I hope to share is that while we are repurposing Group Ex 1 into office space, this shift is a reflection of the YMCA's growth as an organization, not a step away from our mission. Our team is expanding because we're serving more families, more youth, and more community programs than ever before. That kind of growth means we need more behind-the-scenes support to keep it all going--but I absolutely understand how it can look like a loss on the surface. I know that doesn't replace the feeling of losing a room or restore the exact layout that once was, but please know--this is not a step away from our members. It's a step toward being able to support even more of you. That includes exploring ways to maximize what space we do have, and yes, continuing to look at long-term growth opportunities in and around the building. We truly value you and your feedback. These classes are about more than just fitness--they're about community, connection, and joy. We're committed to keeping that alive, and we're so glad you're part of it. Thanks again for being part of our Y family."

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    Coppell Family YMCA
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    Transformation Boot Camp - healthtrainers - Updated May 2026

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