I saw Dr. Pockrass for about a year and debated for quite a while about where or not to write a review. The thing is, I kept going to this office because I really liked the fact that they try to have green practices. I really wanted to like them. The first time you go, everyone is falling all over themselves to treat you well, this is true. And the office is very well decorated, and there are dolphins swimming on a TV in the exam room, as well as spa music being piped through the place. It's superficially awesome. But the longer you keep going, the more you start to see the other side of things. So here's my experience:
Dr. Pockrass decided he wanted to basically redo all the fillings I'd had done by another dentist, which I consented to at first. He redid a couple on one side of my mouth and couldn't resist bragging about how the surface of his fillings were much better than the old ones because they contoured to the natural tooth shape. So I get home and when I go to try and floss, guess what I discover? He accidentally glued two of my teeth together. OOPS! I had to go back in to get them sawed apart. Say what you want about other dentists, but I've never had that happen anywhere else. But honestly, I could forgive a mistake like that, but I could not forgive the condescending, pushy attitude he and some others on the staff had.
He wanted me to keep going in every three months. And every time I went in, I felt like we were having the same argument. He wanted me to use an electric toothbrush. I'd have to explain (first to the hygienist, then to him) for the millionth time, that I didn't want to use an electric toothbrush because the regular ones I was using were more eco-friendly. And really, if anyone could understand that, it should be him. But he would not take no for an answer. Every time I went in, he and the hygienist would gang up on me to try to push me into agreeing with whatever it was, whether it was using an electric toothbrush, or getting the laser treatment on my gums. One time was particularly bad, when he just kept repeating things like, "And you can't just brush for harder or longer!" (I never said you could!). I finally had to say "I'll think about it," just to end the conversation. Then the hygienist walked with me up to the front and handed my chart to the receptionist, and said in a condescending tone, "She's going to THINK about getting an electric toothbrush." The receptionist just blinked and said, "Ok." Honestly, it had nothing to do with the receptionist, and it was a completely inappropriate thing to say, but she just couldn't resist trying to enlist someone else in their crusade to control their patients.
No amount of spa music and foot massages is going to make up for that. And when I didn't agree to all their demands, they kept implying it was about the money, as if I was just being cheap, saying things like "You know, it would save you money in the long run if you got an electric toothbrush." I NEVER said it was about the money. Yes, they charge about 2 to 3 times what other dentists charge, but I would gladly pay more if I felt like this was a business worth supporting. Or they would act like you should just go along with what they say because they really care about your teeth (more than you do!), saying things like "I want to take a stand for your teeth!" This to me sounds very adversarial, rather than cooperative.
And here's why that's not ok.
When you go to see a dentist or a doctor, you're putting a lot of trust in them. You're letting them root around in your mouth and in effect you're making yourself very vulnerable. That's why it's VERY important that they be respectful and not violate your boundaries. Dr. Pockrass seems to have boundary issues. He asked really personal questions. Like, my last name happens to be German-sounding and he asked if I was Jewish. I'm sorry, is that really relevant to a dental exam? Another time, when he was doing the fillings, he asked if I knew what a dental dam was, and the way he asked it, looking sideways at me, made me feel really uncomfortable. What exactly am I supposed to say to that? There is no way to answer that that is not awkward. And it's not like he didn't know about the double meaning, he's a dentist.
If you do decide to go to this dentist, be prepared to either agree to everything they say or fortify yourself for a lot of arguments and protecting your boundaries. Maybe this is easy for some people, but I don't really like to be put in that position, so if you're like me, I'd recommend staying away. read more