I had my 2017 Mercedes E300 transported from Malibu, CA to Chapin, SC in mid February 2018 by Transauto. At pickup photos and paperwork were taken and completed notating any damage to the vehicle prior to transport. Upon delivery my car had damage to the rear left tail light and bumper. Photos again taken and paperwork completed notating new damage to my vehicle (not present at pickup). I called Transauto immediately and they said that they would look into the claim. After several days of no return phone calls I finally spoke to Martin who is their claims adjuster, who also is a dispatcher and said that they were denying the claim because they claimed that the damage was there upon pickup. Photos that I personally took and Transauto's own paperwork validate that this was not the case!!! I asked for there insurance information and Martin refused to give it to me. He said I would just have to sue them and then they would present it to their insurance company. I then called the auto transport broker who put me in touch with Transauto, and she gave me their insurance brokers contact info. I spoke to the insurance broker and after weeks of getting the runaround, he finally put me in touch with Custard Insurance Adjusters. Custard had an adjuster come and look at my car and was given an estimate of $1271.76 to get my car repaired. Months went by with Custard telling me a check would be in the mail shortly. In late July I contacted Custard after months of waiting only to be told that Transauto has a $1500.00 deductible, and I would have to collect it from them since my repair was below this amount. The representative at Custard assured me that Transauto would pay the $1271.76. I then contacted Martin again who again said he would look into it and call me back in a few days. Never received a call back. I finally reached Martin again who said that they were still denying the claim and that I would have to sue them. I filed complaints with the insurance board, department of transportation and I am in the process of filing a complaint in local court. This company is scandalous. They are not honest or reliable, and know that if you do use them and there is damage, their insurance company won't honor the claim. STAY AS FAR AWAY FROM THIS COMPANY AS YOU CAN!!! read more