I've been going there for about 25 years and the experience is always positive. Paul has given me…read moreinvaluable advice and lent tools to me to accomplish the work on my repairs. If the parts aren't there, they get them quickly and efficiently. I like the store more than the big chain automotive stores around because they ACTUALLY know what they are talking about.

The guys behind the counter do give you the impression that you are interfering with their more…read moreimportant things that they have going on, BUT when they are talking to you, they do know their sh**. They are very knowledgeable in pretty much everything automotive. I've used them for years, never had an issue. They have almost everything you need. If not, they'll have it the next morning. Can't go wrong going there.

William C greeted my mother and me almost as soon as we walked in and came over to us to ask how he…read morecan help. We told him we were looking for something to prevent further rust damage on a car, and he suggested we go outside so he can take a look. Once outside, he examined the damage and discussed a couple of options, noting he didn't want to sell us on something that could be temporary or difficult to use. He brought us back inside, holding the door for us, and showed us the products and meticulously explained how to use them and the process. I very much appreciated his approach with us in not being aggressive and discussing the pros and cons. I felt like he took the time to listen to our concerns and to ask us questions to understand what we wanted. On the way out, he wished my mom a happy Mother's Day. Really great service!

If you need to plug in an check an auto code this location recommends you go somewhere else. At…read morefirst they said the diagnostic tool was broken, the next time they were honest and said owner doesn't want them checking error codes. I drive out of my way to other side of the highway to advance auto. They are always ready to help. Not all autoZones are the same.

I leased my Sorremto car here. I was treated very well and they worked with me ro get me a very…read more good price. I dealt with Stefan who was an absolute doll. He went above and beyond for me. I highly recommend him if your interested in a KIA.

Came in for oil change and recall service, the customer service team are very friendly and…read morewelcoming. Nice area to sit and wait or the option to get a car for the day if your repairs take longer. However the price for service is insane. They quoted me over $1500 for brakes! They are also not thorough for multi point inspection so be aware. As always be a vigilant educated consumer and you would be ok. They do take appointments and work on time.

We had a 10:30 appointment on Jan 29th salesman confirmed at 9;OO A/M…read more WE DROVE 30 MILES after 40 minutes in the show room salesman told us Legacy was sold I would not recommend this dealership to anyone. 0 stars Dennis Madigan

I used to highly recommend this dealership. Now I would avoid with all costs. I do not trust them…read moreand I felt like I was treated like a fool. They do not value my business. So, I went elsewhere. Others will do the same once they are shown that they are not valued or respected.

Kurt is the Best of the Best!! For all the years I have known him, he has always been the Best!! I…read morehave been riding since I was 15, now @ 77 still have my 97 Softail Custom with only 4,200 miles.

After being introduced to the owner (Kurt) he did quite a few repairs and restorations to my 1956…read moreHarley Servi Car. The owner was totally knowledgeable about my motorcycle and most importantly, he didn't talk at me like a Harley dealer employee. After discussing my intentions he gave me some great personal advice that I thankfully accepted. A few months ago Months ago I called Kurt about doing some restorations and improvements to my 1997 Heritage Softail Classic. I went to Peewee's to have my primary chain and fluids checked and/or replaced. While we were discussing things I decided to have the tanks and fenders removed and painted. Kurt knew an auto body shop that he sends his customers to and gave me the name which I called and visited to discuss my plans. The auto body shop (Euroclass) was about five miles away in Wanaque. I sat with the owner and we both came to a decision to change my Black/Grey colors to a Root Beer color. While we were discussing the process he also advised me that putting a black base coat would dampen the orange pigment in the paint to slightly darken the color which I agreed with. Later that week I decided to have some metal parts of the motorcycle Chrome Plated and again gave me a reference of a chrome plater in Newark, NJ. After calling the business in Newark, the owner was very polite and informative with some consideration about simply polishing the parts but I chase to have them chromed instead. He advised me that it would take approximately six weeks to have my parts done. I'm waiting to get everything done and together but Kurt called me and advised me that my tanks and fenders were back at his shop and that he thought they came out great. I'm posting a few before and after pic's of my motorcycle ( after pic's will be added after getting it back.

This place has the worst customer service. It's actually laughable. They yelled at this guy in the…read moreother line next to me. He didn't even do anything. Lol Won't return.

So I went into advanced auto looking for double side tape I walked up and down the store and the…read morekid behind the counter was very buisy on his phone so I went up to him and asked were the double sided tape is he said it should be by the tape if it's not there then they don't have it. So I walked over we're the body chemicals are and there it was I went up to him and said just to let you know it was but the body stuff he says oh must of pissed him off he said nothing else not even thank you. Your store sucks your employees suck also you don't answer job applications that qualify for the job. I don't understand. Anyway never again. I hope your store goes out of business for your lack of interest in your customers.

My Son has been gettin a runaround for 5 weeks. see his review …read more If I could give a negative review I would. In March of 2023 I brought my 2019 Ford Escape into Route 23 Automall for an engine failure. This repair took 2-3 weeks and I was not given a loaner. Less than a year later, in March of 2024, I brought the same car in for a transmission failure (great design, right Ford?). Again, I was not given a loaner, and my car has been in the shop for over 4 weeks now. I was told that a new transmission was put in, but engine lights came on when they did that they could not figure out. For the past 2 weeks, I have been given the runaround and cannot get any answers from Alexis in Quicklane. If a certified Ford auto shop cannot figure out how to fix their own cars, that is a huge problem. Needless to say, if and when I do get my car back from them, I will not be returning, and I will certainly not recommend Route 23 Automall Quicklane to anybody. In anybody is wondering, there is a Class Action Lawsuit against Ford for their transmission issues. Gerkarrah Jones v. Ford, Case No. 2:24-cv-10721-MAG-CI Ford and Route 23 Automall need to do better.

I have had an exceptional true car buying experience with Brian Barna from Route 23 Auto Mall…read more Like all of you I started my car buying journey online researching. I found my 2024 Ranger Raptor at this dealership. I sent an email late Sunday evening inquiry. I received a very prompt response from Brian the following Monday morning. We exchanged emails and texts throughout the day and had a deal. I filled out a PDF financing application, selected a few dealer installed options, which took a coupe days to receive and install by their service team, and picked up my new 2024 Ranger Raptor on Thursday morning. On Thursday, I had the privilege to meet with Brian in person. He is a knowledgeable, courteous professional! I then signed all the paperwork with the Finance Manager and was done in about 15 minutes. Brian took the time to help me get the Ford App on my phone and walked me through connecting Apple Air Play and all basic features on the vehicle. This was the absolute best modern car buying experience for serious buyers who value their time. I highly recommend with Brian Barna and the Route 23 Ford Auto Mall in Butler, NJ.

I've brought two cars here for tinting. They do a great job. Quality, professional, fast. Highly…read morerecommended.

Needed four new tires mounted. Had two different pairs of wheels on car but brought it in with the…read moreother two to have a complete set of 4. They for some reason switched out the wheels on the rear that matched the extras I brought instead of putting them on front to make a complete set. Also, they mounted a tire in a wheel that had a crack. Dropped 6psi by the time we got home, flat within hours. Their answer is bring it back to have it switched on another wheel I have, but I have to pay again. How's a tire shop not there to make sure the tire is holding? Couldn't find a spray bottle and some soap and water? I suggest anyone reading to go across the street to etd

Although I found out myself how dedicated Mike Lucas, owner, is to his public following, I could…read morenot have agreed more with those individuals ahead of me in the surveys listed. Unable to place a new licence plate on my car with all 4 screws, I had wandered about looking for screws and help. By chance, I came upon Auto Parts Source and Mike Lucas. Mike stepped from behind the counter and came to look at my licence dilemma. He made a few visits back to the store to look for the right solution. He discovered that it was a manufacturer's defect that left the back plate of the licence holder unable to accept the licence plate. The time he devoted to a stranger had to be noted. It is refreshing to see Mike's interest in his customers challenges. Kudos to Auto Parts Source and to MIKE LUCAS!

Great place. This mom and pop shop has a wide selection and, in the middle of this coronavirus…read morequarantine, did my transaction completely contactless and curbside. Very friendly staff. Will return for sure!!

I showed up in the rain with a light out and had it fixed and was on my way in about 10 minutes…read more Couldn't get the bulb out so that's including the guy behind the counter going outside and helping me . Bought a few things here before and always been easy . 5/5 for sure .

Courteous and professional, never had any problems buying parts from this shop. If they're open…read morethey pick up the phone promptly.