Ok, I have thought about this place since I ate here for the first time 4 months ago.
I went back yesterday to eat here for my birthday. It was such a disappointment! First off, we drove about 2 hrs to eat here. It's all I wanted for my bday dinner. My hubs says it's a far drive for some food, but I was like it's worth it!
Well, when we got there, it was not too busy. The lunch crowd was already eating and gone. We ordered the "famous bun Bo hue", banh xeo (Vietnamese crepes) , a brisket pho and a 2 orders of the clear shrimp dumplings (banh bot loc). The server was the same one we got last time. Nice kid. He takes our order and leaves. Brings us water and soon came out the clear dumplings. Once we ate that, we just waited for our food. After 20 mins, I said " it's taking longer than normal"... hubby agreed. Another 10 min goes by, I look around and realize the tables who came in after us, already got their food and was eating away. We looked at our server and he runs to the kitchen. Then the lady who runs the register, (boss lady) brings out two bowls. I look at it, and said that's not ours, we ordered BBH, not pho. She then takes it back toy the kitchen and then we wait again.
After another 15- 20 min, our server came by and I said "hey, our food is taking forever to come out. What's going on?" He said oh I don't know let me check. I think they gave you the wrong food. So another 10 min goes by, they finally being out our two bowls of BBH. I look at it, no herbs. I ask the kid, can I get some of the green onions and cilantro that shall comes w it? He ran and brought out a plate of veggies I didn't ask for. At this point, I was so hungry, I am ready to eat. I dig in, and omg. The BBH was BLAND. This was not the BBH that I had last time and had me thinking about it every day! I was so sad. This BBH was bland, not tasty and noodles are hard. I was thinking we wasted a whole 2 hrs drive for this and waited over an hour to even get it. Ughhhhh. I didn't even finish it. Last trip, I ate it down to the last drop.
The kid came and apologized saying. it took so long and he wasn't sure what happened
I told him it looks like they lost our order. It never takes this long to bring out soup.
While we were sitting there, people who came in way after us ate and left. I looked at my phone and realized we got there at 1:20, food came out at 2:28. Wow.
So , when the hubby went to pay, boss lady at the front, not only blamed the server and the kitchen, she didn't even discount or offer anything for the whole situation! She has this RBF, and said the servers handwriting was not legible. So instead of asking him, they just guessed. Wow. Over an hour for our food and she blamed it on her staff, instead of apologizing on their behalf and making it right.
Sad to say, we will not be returning due to lack of consistency, professionalism, and manners. I can find better BBH close to home. Do better Trang Le family.
Also, the condiments on the table were disgusting. The bottles of hoisin and sriracha had gunk all over it and looks like it was never wiped down. What happened since we ate here last? It was amazing and now it's a huge disappointment. read more