What I need is to exchange these glasses for a different pair. If you can do that,fine. If you…read morecan't then you will have lost a customer,permanently!

Had to return multiple times just to get the prescription right…read more They kept giving me way off the prescription and then never updating me when the trials were in. I've never visited an eye place this much in one year

Dr. Nguyen immediately found my vision issue after years of different doctors. She got me to the…read morespecialist I needed. I will always be thankful I found her.

I've been calling this office for over a month three times a week trying to get an appointment. No…read moreone will answer the phone. So I've left dozens of messages stating I need an appointment. I've been going to this clinic for years. All of a sudden, they don't answer the phone ever, and I'm forced to leave a message. They have never called me back. I've given up. I'll find a new eye doctor. Avoid this place.

Beware of Double Charges and Poor Service at VisionWorks in Baytown, TX…read more About a month ago, I bought a pair of glasses and sunglasses from VisionWorks in Baytown. After checking my Flexible Spending MasterCard, I realized I had been charged twice for the same transaction, leaving me with a negative balance that I had to repay to my account. When I called VisionWorks, they claimed it didn't happen. Then, mysteriously, one of the transactions disappeared the next day. That issue was resolved, but then I ran into another problem. I received my glasses, which worked fine. However, I couldn't see properly through the sunglasses and needed a refund. All of a sudden, I wasn't able to get the full refund because of some "discount" transaction that no one could explain. Bottom line: Be very careful if you're shopping at this location. Check your receipts and account statements closely. Their customer service is awful, and I can't recommend doing business here after such a frustrating experience.

The employees are awesome & they actually care & go out of their way to help you. To give you the…read morebest deal & quality. I was very impressed & will come back!

Great place to have your eyes checked! Whether you need a medical exam or just an exam for glasses…read moreyou are promptly taken care of by very friendly and accommodating staff. Highly recommended!

I went to the Baytown office this morning. I am a 100% disabled veteran. The VA sent me there…read more Everyone was extremely helpful and polite. After my exam, I was looking at glasses and the tech told me I would have to go to the VA for my glasses. I have mobility problems and is hard for me to get around. I couldn't understand why they would send me for an exam but no glasses. I thanked them and went to my car. While I was trying to get in, the tech said if I would accept lined bifocals, so i accepted their offer. I asked them how much it would cost. They just replied, thank you for your service! I was flabbergasted. I never expected that kind of kindness. I would definitely recommend them with my highest praise. Thank you so much! Micheal Conlin

Dr Arisco was very personable and made me feel at ease. Everyone was really friendly and helpfulread more

All good till one worker was fixing the other one's hair!! Very unprofessional!! Right at the desk…read morefor everyone to see!! Must have a lot of time on their hands !!

Dr. Berce is hands down the best eye Doctor I've ever seen...no pun intended. She is genuine,…read moresweet, kind, a makes you feel like you are very special. I could go on all day about how much I love her

She's a Awesome Doctor very knowledgeable, and super insightful. She cares about what's she's…read moredoing. And she is definitely a well respected person in this small town community.

it's great as far as price goes but customer service and the attitude and warranty should cover…read moremore than 2 frames . anytime I need repair or replacement its difficult to find ones that don't break and the contacts are cheaply made.

If I could give 0 stars I would. My prescription in my actual glasses were input wrong and my…read moreglasses were making my eye sight worse. They wanted me to pay more for them to fix this. I asked for a copy of the prescription to be emailed so I could just order myself online and was told they can only fax or I have to make another trip to their store. Why in the world would faxing be more secure than my actual email inbox. It's 2026 who would use a fax machine for personal business. Just difficult for no reason. Please do yourself a favor and go somewhere else for your exam and buy your frames from Zeelool once you have your prescription. If you do go here. Good luck.

My mother got one eye done, all is good so far. But it's ridiculous at the office. They make appts…read moreto have a full house. But don't care we have to wait 2-3 hours to be seen. I just don't understand, why make appts over lapping each other. No consideration for patients or their caregivers. They call you from the front waiting room to place you in a smaller waiting room in the back. Come on, I wish someone would really consider on doing to better job on time management and scheduling.

I needed to have a cataract surgery in my right eye. I was apprehensive and did a lot of research…read more I had complete eye exams in Pakistan, Canada and with two ophthalmologists in Houston, TX. I also went through the cost involved as I wanted upgraded, multifocal lens. I am happy to report that I chose Dr. Abbas. Twenty minutes after surgery I had 20/20 vision in the eye that had lost all vision. Also he charged 1/3rd of what other doctors had demanded. I highly recommend him. He answers all your questions and is highly professional.

Never thought I'd say a visit to the eye doctor was outstanding experience. The staff and the…read moredoctor were welcoming and made a necessity into a quick and pleasant experience. The staff were very knowledgeable about fitting frames and made that part of the process virtually painless. Cannot recommend this location and Dr. Dang more highly.

Horrible horrible management. Hidden fees on top of what insurance has covered. Do not make the…read moremistake by going here.