Had a great experience! Miss Tara helped me and she was so sweet and courteous! She made my day!…read more The atmosphere of the waiting room is lovely and welcoming. Above all this is a great optometrist and I recommend this place to anyone who have told me they need glasses!!!!!!

Extremely disappointed with this office. Before I was even seen, I was met with unprofessional…read morebehavior from the young lady who answered the phone, whom I believe may be the same employee we have dealt with on previous occasions. Rather than listening to my concerns or attempting to resolve them, she repeatedly responded with, "Again, I am just trying to help you." The interaction came across as dismissive and lacked the level of professionalism and customer service one would expect. Unfortunately, this is not an isolated incident. Last year, we ordered glasses and were told they would be ready within two weeks. Instead, it took over a month to receive them. To make matters worse, we clearly stated multiple times that we did not want our insurance benefits applied until the following year, yet they were used anyway. When we brought the issue to the office's attention, we were essentially told that we were mistaken and that nothing could be done to correct it. Not only was the situation mishandled, but no apology was ever offered for the error or the inconvenience it caused. Customer service and communication are critical in any business, especially in a healthcare setting. Based on these experiences, it feels as though customer concerns are dismissed rather than genuinely addressed. I hope management takes this feedback seriously and invests in improving communication, accountability, and the overall patient experience. First impressions matter, and unfortunately, this office has repeatedly fallen short of expectations.

Dr. Shrum is an amazing ophthalmologist! He is knowledgeable, caring, and truly takes the time to…read moremake sure his patients feel comfortable and well cared for. I'm so grateful to have him as my eye doctor! The entire office staff is wonderful, friendly, and welcoming. I also want to give a special shout-out to Sean in the Optical Shop. He was incredibly helpful, patient, and made the whole optical experience easy and enjoyable, all while helping me get new glasses that I never thought I'd wear. And I LOVE them I highly recommend Dr. Shrum and his entire team. It's so nice to find a practice where you feel genuinely cared for from the moment you walk in the door!

Dr Hilton and Shrum and their technicians are amazing - highly knowledgeable and personable!…read more The staff member who handles contacts and the billing department in Atascocita are subpar at best. Called 3 times to make my contacts order. The team member end up emailing me their app with my contact order but the total cost due did not include my insurance benefits. After calling the office manager, the staff member finally called me today. As for billing, I had incurred a charge since last year and was constantly asked about paying it. I explained that there should not be a charge and to please explain what it's for. Finally after 13 months of the back and forth I received notification last week that it was a mistake and I don't owe you. Not sure I'll be back after all the hassle.

Fantastic experience!! Would absolutely recommend!! Love the change in the doctor, she is great…read more Diagnosed my issues and guided me through the process to get it treated.

Dr. Beeler in the Dayton location is always amazing. As well as the whole staff that works at…read moreBerkeley Eye Center. I had the privilege of having my eye needs taken care of by Dr. Beeler when I was a teenager, now my children are being taken care of by him. I just love the friendly atmosphere an home like feel I receive every time we have an appointment.

I came in to get an adjustment to a new pair of glasses I ordered online as they were sliding down…read moremy nose. I am not a patient of this establishment, because they are actually on the other side of town from me but I happened to be nearby so I popped in. They were friendly, directed me to wait for a few moments till someone was available which only ended up being about 2-3 mins. Then Crystal (sp?) came over and adjusted my glasses. It was a HUGE improvement to the fit. She was so nice, especially for someone who isn't a patient. They didn't and don't charge for adjustments or small fixes. A wonderful experience. If they treat their not-patients like this k can only imagine how well they treat their actual patients

Really happy with my experience here. I stopped in one morning with a glasses emergency--someone…read morehelped me with my broken frame free of charge and I wasn't even a customer yet. When I needed new frames I decided to come back to Family Vision Center and I've been very happy with my experience. Everyone is so kind and helpful.

Professional, experienced, knowledgeable, kind, friendly and caring with excellent pricing…read more Your eyes are far too important to trust to one of those chain opticals. Clear Choice Vision helped me with several issues that my previous appointments at a chain store did not catch, therefore enabling me to take care of something while it was small. I wouldn't go anywhere else. Put your hands in the eyes of professionals who know what they are doing; you will love every part of your experience here at Clear Choice Vision center . 10/10 recommend.

I love my new optometrist, although I've been going for a few years now. Never realized the…read moredifference having one makes after just visiting random eye doctors only when I needed an exam. Dr Garcia is thorough and informative. He actually takes his time during our visit to explain things and give me real counsel relating to the care of my eyes. Family owned, and his wife is pleasant as well. Thanks for everything!

This place is amazing. I've never had such a thorough experience. Everyone is super friendly and…read morethere are no silly questions. I loved this place so much I'm taking my son for his exam next week. Mind you I usually prefer pediatric centers but I feel my child will get the best care here. Thank you Dr. Rhonda and Ginger!

the staff here is so amazing and kind! i had a wonderful experience with brandy, donna, daisy, and…read moredestiny! they helped me most by being so friendly and flexible. dr rhonda was very professional and thorough !

i have only been wearing glasses for a little over a year. Ive only been to an optometrist once…read morebefore. The worse experience ever. My appointment was at 2 and they didn't see me until 5:30. so frustrating. They also assumed i was a different client with out asking me. I was recommended here by a client recently. She had many good things to say about this place so i thought i would give it a shot. My experience here was grand :D. Not only did they see me with in minutes of my appointment time but they were all very nice and professional as was the building. The optometrist was very knowledgable and the process was swift. Unlike my previous experience elsewhere. Got my exam done and picked out new glasses and was checked out all under 45 minutes. That was last wednesday, and today (monday) my glasses were already available for pick up. I love my new glasses! they were even very helpful in assisting me in finding a new pair. Im the type of person that needs multiple opinions before i purchase something. LOL. Overall I will definitely be a return customer here and highly recommend this place.

GREAT Customer service! Dolores and Angela, helped me out…read morein such last minute! Highly professional and will recommend to anyone !

Every time I stop into TSO, Fall Creek...they always have the best energy! From the welcoming…read morecustomer service from the front staff, all the way down to the music while I wait to see the eye doctor! My first visit a couple of months ago was smooth, effective, and thorough! My eyes were treated and I felt a sense of relief on my eyes within days! After leaving this current visit, I have the same confidence that I had when I stopped in months ago. Thank you to to Dr. Alexander Chen, and the entire staff for taking care of me, like family!! AJ Johnson

My Dr recently retired so decided to look for a new Dr close to work, and home. This place is…read moreconvenient to both my home, and work. The ladies upfront were inviting, and pleasant. They welcomed me, and asked me to fill out my new patient paper work. When I was done, and went back to the front counter there was a lady that I believe is the Office Mgr, I could barely understand her, but she made it seem as if this photo option that was not covered by my insurance was not an option, so I agreed to it, she said "okay only $39 more". So then I was called back by Sharron, which further explained the photo option that was not covered by my insurance. I decided that I did not need, so I opted out of doing it, she said fine but you should consider it next time, and explained the benefits, I said I sure will. Then here comes the Office Mgr saying "he's doing it!" I said no I'll consider it next time. That was sorta awkward, how she was trying to up sell this option. But Sharron was the super star that made me super comfortable. Dr. Chen is extremely personable, and knowledgeable of his craft, he explained all my options, and gave his recommendations. Overall I had a good experience, and would highly recommend this place because of Sharron, and Dr. Chen.