My issue happened in 2016 and here it is 2020 and still what she did, she never reached out professionally to me to try to make things right. Here I will share what I wrote from what she did in 2016.
" I'm very shaken up currently. I had been seeing Dr. Moss since 2012. And I really enjoyed and agreed with her work. She had always been very kind to me. But today, I'm leaving empty handed, in shock, disbelief, and as stated, very shaken up.
I must have had my original appointment in January. I don't remember the date. It was at that time I needed to order new contacts and glasses. Which I had Dr. Moss order for me, the arrangement was for her to submit it in a month, as I was not ready to pay just yet.
When I was ready to pay I contacted her. I had a bit of a,delay, which I courteously explained to her, back when the attorney general sent a form to my employer, with my ex husbands name on it, therefore, getting money taken from my paycheck, which took time to resolve. I began contacting her to arrange payment and pick up in early March. I spent all of March , trying to swing by and pay for and pick up contacts and glasses.
Every time I spoke to her, I told her I'd be coming this Thursday for sure, I'd I was unable to the earlier days, which were unsuccessful. At this point, I was already feeling uncomfortable and taking the hint of the passive aggressive behavior towards me in attempts for me to simply just pay and pick up my contacts and new glasses.
I have always communicated with her about when I'd try. Thus date never changed. I was unable to call to remind her yesterday, honestly I shouldn't have to. If they are ready, then the are ready. All I should need to do is pay for them.
I did call her early this morning and left a message. I went ahead and decided to swing by. I got there at 11:30. She didn't show up until 12:30. She did have a patient scheduled at that time. I told her I just wanted my contacts abs glasses and to pay for them.
She handed me a bag of a few contacts to last me a while and told me that's all age had for me at that time and her focus was on her scheduled client.
I'm just going to re emphasize, I had told her on several phone calls that this was the day I'd swing by to pick them up.
I told her I'll just be finding a new eye dr. Because her lack of organization combined with passive aggressiveness is just too much unprofessionalism for me. I'm disappointed that she the only holistic eye dr in all of Houston and I've even referred my clients and acquaintances to her.
When I told her that, she got incredibly aggressive, hostile and defensive towards me. Saying she has a client and angry I just showed up like that, but I didn't because I had told her more then one I'd come today. She also said she'd been sick and treated me like I'm the bad person. Um no.
Very rude, and very unprofessional. I will stop recommending her and stop coming here.
It seems like she was a completely different person, from when I had seen her before.
I've never had a "health professional " talk or treat me like this, ever.
There were also people in the waiting room who witnessed her hostility and aggression towards me. They were in as much disbelief as I was.
So basically. She gets confrontational and mad at me for attempting to pick up my contacts and glasses. When I'm there, I'm the one who is actually pissed but trying to remain calm. I was told well over a month ago they were ready for me. I feel as though the treatment of giving me a hard time getting them was intentional. So when all she did was and me a few contacts to last me a while and tells me that's all she can do for me because she has a client....of course I am pissed. Especially because this was something ordered a long time ago, was supposedly ready for me over a month ago and I had told her on more than one occasion that I would be coming this day if I couldn't come any other day previously. I told her I'm just going to find a new eye dr, and then that was when she turned ugly towards me with her aggression, defensiveness and hostility. Defensive because she was saying she was sick. She was sick the whole month? What happened to them being ready when she told me they were ready a month ago?
I've been by before to only pick up and pay for contacts or glasses....I didn't have to make an appointment just to pick someone up. She'd let me do that before. I do not understand why this was anything different, especially when we had been communicating about a pick up day for an entire month."
Other tidbits, Since I called her several times in attempt to get what I needed, she could have mentioned at any of those phone calls that I needed to "make an appointment", also she would allow my appts to be interrupted with strangers and once even stopped to go out and sit in the sun while I was waiting for her to get on with my appt so I could leave and I had a toddler with me. I was annoyed. Unprofessional and unethical! read more