I go to the Wharton office with Dr. Ermis. the staff are wonderful & I have been seeing Dr. Ermis…read morefor 20 years. At my appointment this morning, I was introduced to Corey, to assist me with ordering my new glasses. He was amazing! He helped me pick out frames that fit my face and went over the different items I usually when I have a new prescription. I highly recommen them.

Dr Hilton and Shrum and their technicians are amazing - highly knowledgeable and personable!…read more The staff member who handles contacts and the billing department in Atascocita are subpar at best. Called 3 times to make my contacts order. The team member end up emailing me their app with my contact order but the total cost due did not include my insurance benefits. After calling the office manager, the staff member finally called me today. As for billing, I had incurred a charge since last year and was constantly asked about paying it. I explained that there should not be a charge and to please explain what it's for. Finally after 13 months of the back and forth I received notification last week that it was a mistake and I don't owe you. Not sure I'll be back after all the hassle.

Good been going there many years, selection good. Good staff Hope to make a selection that I am…read morehappy with this year.

I have been Dr. Castillo's patient for over 5 years. She and her team are friendly and…read moreprofessional. My exams are detailed and she explains clearly. She is the best!

Excellent group of clinicians who provide care. As an RN, I am quite familiar with quality of care…read moreand these folks hit it all on the nose. Physicians and staff are very competent, friendly and respectful. I have been extremely pleased with the care given to me.

I jumped through all the hoops, got my doctors ok and spent $325 on Man Eye to start the ball…read morerolling to get my eyes fixed. I have called and called for three weeks to get my cataract surgery and have been told over and over again that someone will contact me to set up my appointment for my cataract surgery but no one calls me back. Right now I can't see well out of my left eye and it is bad but I am tired of waiting on Man Eye to call me back so I gave up and started this procedure with another company. I do not trust Man Eye Institute.

Professional, experienced, knowledgeable, kind, friendly and caring with excellent pricing…read more Your eyes are far too important to trust to one of those chain opticals. Clear Choice Vision helped me with several issues that my previous appointments at a chain store did not catch, therefore enabling me to take care of something while it was small. I wouldn't go anywhere else. Put your hands in the eyes of professionals who know what they are doing; you will love every part of your experience here at Clear Choice Vision center . 10/10 recommend.

I love my new optometrist, although I've been going for a few years now. Never realized the…read moredifference having one makes after just visiting random eye doctors only when I needed an exam. Dr Garcia is thorough and informative. He actually takes his time during our visit to explain things and give me real counsel relating to the care of my eyes. Family owned, and his wife is pleasant as well. Thanks for everything!

I needed to start the process of having my insurance applied to the frames I recently purchased…read more Initially, I was told I would need to come into the office in person, which wasn't the most convenient at the time. It may have just been a tough day on my end, because when I did speak with the staff over the phone, they were very pleasant and helpful.

I came here two weeks ago for a regular eye exam, everyone was super nice and friendly! I had an…read moreappointment and I was in and out! Everyone did a wonderful job!!

the staff here is so amazing and kind! i had a wonderful experience with brandy, donna, daisy, and…read moredestiny! they helped me most by being so friendly and flexible. dr rhonda was very professional and thorough !

This place is amazing. I've never had such a thorough experience. Everyone is super friendly and…read morethere are no silly questions. I loved this place so much I'm taking my son for his exam next week. Mind you I usually prefer pediatric centers but I feel my child will get the best care here. Thank you Dr. Rhonda and Ginger!

Every time I stop into TSO, Fall Creek...they always have the best energy! From the welcoming…read morecustomer service from the front staff, all the way down to the music while I wait to see the eye doctor! My first visit a couple of months ago was smooth, effective, and thorough! My eyes were treated and I felt a sense of relief on my eyes within days! After leaving this current visit, I have the same confidence that I had when I stopped in months ago. Thank you to to Dr. Alexander Chen, and the entire staff for taking care of me, like family!! AJ Johnson

My Dr recently retired so decided to look for a new Dr close to work, and home. This place is…read moreconvenient to both my home, and work. The ladies upfront were inviting, and pleasant. They welcomed me, and asked me to fill out my new patient paper work. When I was done, and went back to the front counter there was a lady that I believe is the Office Mgr, I could barely understand her, but she made it seem as if this photo option that was not covered by my insurance was not an option, so I agreed to it, she said "okay only $39 more". So then I was called back by Sharron, which further explained the photo option that was not covered by my insurance. I decided that I did not need, so I opted out of doing it, she said fine but you should consider it next time, and explained the benefits, I said I sure will. Then here comes the Office Mgr saying "he's doing it!" I said no I'll consider it next time. That was sorta awkward, how she was trying to up sell this option. But Sharron was the super star that made me super comfortable. Dr. Chen is extremely personable, and knowledgeable of his craft, he explained all my options, and gave his recommendations. Overall I had a good experience, and would highly recommend this place because of Sharron, and Dr. Chen.

May 6 I had an appointment and ordered glasses -after 5 visits of driving back and forth and…read moreattempting to get them to fit properly I gave up. Especially when they were supposed to be in after waiting another 2 weeks and I was notified they would not be in till Aug 3. 4 months- I had insurance for my vision which covered 1 pr of lenses, 1 pr of frames and 1 visit. I went back to this location for nostalgia reasons-well I'm cured of that. This was a 35-45 minute drive one way for me. I took the first prescription from my May 6 visit-to another optical location. In 2 weeks I had my glasses and they worked fine. I wanted a computer pr and trifocals. After 5 phone calls (I left at least 3 messages-if you have no intention of calling someone back, don't have an answering machine.) Someone from accounting did call. They were going to call me back to let me know about my credit-? Seemed nice enough-? Or if there would be one? I never took possession of the glasses-I could not use them they are useless- I let them know the doctor visit was legit-keep those funds. But I will get another pair of glasses if/as needed elsewhere- please Credit. I'm done with going back and forth. So I called twice today-once again no answer and no one retuned my call. When I waited in the office for one of my multiple visits-someone else came in to pick up. Both of her children's glasses were cut wrong. Another person came in because she got a call that her glasses were ready- but they weren't. I actually wrote this review while I was waiting in the office that day. I figured I would wait to post maybe all this is just a glitch. And when the accounting person was so nice and said she'd get back with me... Well - I see they don't seem to care- I'm out $255 ( waiting for them to credit my card or mail me a check). Approximately 10 hours of my life I will never get back. Nostalgia sucks sometimes- Update Called again after speaking with 4 people They credited my card....minus the restocking fee... hilarious-she pointed out on the bottom of the receipt it mentions it. Wow- it should read restocking fee applied regardless of how many times it takes us to get it right and how long it takes to get your glasses. 4 months-never again

Been a patient of Vision Source- Atascocita for almost 14 years, and sadly their service has…read moredeclined since the passing of Dr. Simpson. The front staff is just rude and have no business being in costumer service. They act like they are being bothered when you walk in. Recently it appears there has been a revolving door or doctors, which is concerning. Perhaps it's time to move on and find a new place.

Omar hooked it up! They took great care of me here start to finish. Would highly recommend.read more

My review is primarily towards the staff, customer service is just that......FOR THE CUSTOMER…read more.... I work in a medical clinic so I understand the demand and pressure staff can encounter on a daily basis; however, it falls on staff to be prepared. I arrived at 9:59am for my 10:00am appointment on Saturday and stood inside the door (because it's Texas and hot in August, go figure) and was told " we are trying to stop the alarm!!!!" In a not so 10:00ish voice so early on a beautiful Texas day. There was a huff and puff like I should not have shown for my appointment at all, but most importantly on time.....the nerve of me..... Here is a tip.....for free to the office staff...... 1). Adjust your attitude 2). Arrive to YOUR office 10 minutes early to prepare for alarms and to log into your computer 3). I have to come back to pick up my contacts, if greeted again with such an attitude, you will get exactly what you give........ This review is in no way directed to Dr. Reneau, he's the best, he just needs new staff!