Dealing with this school has been one of the worst customer experiences in my life. Ever. Period.
I took a class that was run by a rushed instructor at Queens Community College, named JP, in the month of September. He split his time between instructing us (yelling really) and his instructors-in-training (again yelling.)
The class ended up running very late due to a delayed start by the instructor (he was spending his time arguing with a student) and another class was waiting to begin toward the middle of our instruction. I, being the slowest learner in the group, ended up being cut around the time that the new class showed up. I didn't have an issue with this in itself, but it's ridiculous for a first-time motorcycle user (what this class is supposed to be geared toward) to lose out on a lesson he paid for due to a class running late. I was even asked by JP whether I had ever ridden a motorcycle or used a manual transmission during my training (not something I was required to do.)
After that I spoke to the manager about my issue and he assured me that I wouldn't have to worry given my experience and that I had a year to re-take another class. The manager was very nice and understanding about my situation, but I haven't heard from him again since that call.
Instead, I've been dealing with the absolutely awful office staff. Why do I say awful? For the following:
I've been calling them since September about re-taking a class and they told me not to worry because they'd get back to me when an opening came up. I trusted them on that and they never took time to reach out to me. I was worried on whether they had forgotten about me so I would try to call once a month and would be reassured on whether they had an opening.
Come January I called again and had to go through the whole process of reminding them of who I am and my interest in retaking the course. The speaker, who seemed confused in her explanations, immediately recited their policy about how I should've taken another class within the 2015 timeframe ( three months) and that I would not be getting another chance or my money back (I just wanted another chance.) The office made no attempt to understand my issue, but was really quick to point out that was done is done and I'm the loser in this situation.
This just makes no sense to me. A policy in which you can only re-take a class within a calendar year would mean anyone taking a class in December has no chance of getting their money back if they fail while someone in January has a huge amount of days. How can you even justify paying the same amount for a class in those two time periods if there are such different benefits connected?
In addition, my calls would always be answered with a "we'll get back to you at such and such date" and then I'd rarely receive said call. This leads me to believe that there just wasn't an attempt by Trama's to ever get me another class; especially since the original class I took wasn't even full.
Overall, I HATE HATE HATE dealing with this place. It has the WORST customer service I've ever dealt with in my LIFE. I'm just about give up and eat what I paid just so I don't have to get the run-around from them again. The office is slow to call you back, but quick to make you know they aren't paying you back. If you want to actually learn how to ride a motorcycle; save yourself some time and avoid Trama.
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After talking to them some more to fix my situation; they started lying by saying I was given multiple chances to retake and refused. I get this is a huge review and all, but I can't emphasize enough how bad this experience has been for me. read more
