I did a return today and the gal was quick and efficient. I appreciated her efforts. Greeted right…read moreas I walked thru the doors.

Terrible service. No one working on the second floor. Two people at the front cash register moping…read morearound. What are we doing dicks? I'm not happy. Put at least one person the second floor geez.

General Sports has been in business for such a long time for a reason. Their staff is very…read moreknowledgeable about the products they sell. Especially if you want hockey equipment. They are EXTREMELY patient and will bend over backwards to work with you to get the right equipment and get it to fit. Their prices are competitive with other stores and the internet plus the added bonus of truly amazing service. Another huge benefit of going there is that if you buy skates there you get free sharpening for life. At the typical $5 a sharpening that is quite a benefit. And they do a really good job a sharpening skates. Excellent repair work too on equipment.

Initially good vibes. Lots of folks. Thursday night football, 27 screens that I could see and ALL…read moreof them had the Bills, Lions game on. Of course it's late baseball season and our poor Twins are woefully out of the race...but 1 or 2 screens dedicated to a local team? Nope. Ordered a beer and water. Got the beer. Asked about food and with the kitchen closing in 5 minutes it was dicey!? Ordered the Devil Egg Toast, 20 minutes later, decent rendition- not spectacular. Restroom out of hand towels. Bartender charges me for an extra drink, team is not on sync quite yet. Hopefully they come around a bit. I'm up for another try.

My daughter-in-law asked if I would be willing to take 4 large tubs of fishing gear that she was…read morereasonably sure was purchased from your store, but she couldn't find any receipts. Our son passed away unexpectedly on June 9th and it's been very difficult emotionally for her to do this. I called and spoke to Jacob on Saturday and explained the situation. He said it would be best if I came in first thing on Monday and to ask for him. I came in today and it was the most amazing experience I have ever had at any store. From the first person in customer service, the wonderful manager, other customer service personnel to Jacob and Sean that came down from your fishing department. Your wonderful staff turned this difficult and emotional time into one of the most wonderful experiences that I have had since my son's passing. Cudos to whoever is doing the hiring and training of these beautiful, caring people. I now know why my son loved your store. I wish that I had the names of the other people that helped me this morning to thank them. A special thank you to Sean and Jacob who went above and beyond to help me. Greg

We drove into town to look for fun outdoor senior picture outfits. Mom and daughter were getting a…read morelittle frustrated, and Katey magically popped in and saved the day! We have a handful of amazing selections for picture day and more importantly everyone left with big smiles on their faces. Thank you for having such amazing staff like Katey! She truly saved the day!!

You know... sometimes a little customer service goes a LONG way…read more.. For those of you that are cyclists, you know this company. Time makes the most awesome mountain bike pedals... I've been using them since the early 90's and I've never actually broken a pair or had to replace a set at all. Anyhow, I was shocked when I bought a pair of gloves from Time and they were defective within two rides. OUCH! The wrist band wasn't well made and the plastic snapped, thus the glove was loose. So I contacted Time... spoke to a guy named Wes. He was uber helpful and replaced my gloves without much ado... and also tossed in a pair of socks! Thanks Wes, for the awesome customer service!

One of my favorite lululemon locations.. it is never too busy and it always has people there that…read moreare willing to help, especially with the fitting rooms! That is so huge because it is not always super convenient to go back and forth between trying something on and going back out to get a different size. Lululemon in general is a great store with amazing quality and their exchange and return policy is bar none. Typically, employees here are proud to work there and it shows! That speaks volumes on its own. Definitely will be back to this location as it is nice to be able to take your time without being pressured and also the inventory is by far better than at the Mall of America. Keep in mind.. Lululemon is pricey, but you truly get what you pay for.

I went here for Christmas presents with a family member in Dec 2024. Excellent professionalism from…read morethe staff and the line moved fast even though it was very long. I chatted with the employee at the counter about how great the lululemon bags are. We walked out with a pair of "business casual" pants and another Align Tank for my collection. I will come back here again!

Great place go get new equipment or good quality used equipment for reasonable prices. Employees…read moreare very knowledgeable so don't be afraid to ask questions.

just amazing got a skateboard for $20 and nice soccer shoes that only had one bad lace that was…read morealso $20

Sometimes people just go above and beyond! Thank you, Kathy! I was buying a birthday present for my…read morehusband, and didn't know the member number and all the things and she totally went out of her way to teach me and ensure I got it all sorted out. I was not expecting that level of help and I'm so wildly appreciative. She really made my day.

I think this is one of their flagship stores as it is huge for an REI. If REI sells it, they carry…read moreit here. Depth in every product area. That is what hit me when I walked in. I came in for a running headlight. There were tons of options as headlights double for hiking, camping, etc. I was able to get a light and be on my way. However, it was a bit overwhelming with so much depth in every area, but "REI" depth - lots of base layers, rows of Gore-Tex jackets, etc. - not a lot of variety in brands and items - seemed a bit stale. I shop a lot at Scheels and Cabela's and they merchandise very well with lots of brands across different price points. It was also hard to find someone that worked there to help me even though the store was empty, but the checkout people were nice.

What a great little store, packed with outdoor stuff. I came in here with my son looking for a…read morebalaclava before we went snowboarding. I remember asking someone and they said just under the canoe, and there were half a dozen hung up on the ceiling. lol. They have a great selection of winter clothes. The clothing errs on the boomer side of things, but the coats, ski/snowboard pants, gloves, hats, etc. are really well represented. The kids section was excellent. We had a variety of balaclavas to choose from. We got what we needed and we were on our way.

We have purchased ski equipment and ski gear from Hoigarrd's for many years including all new ski…read moreequipment for our almost 14 year old this year. My son was finally able to ski yesterday with my husband after being medically sidelined for a couple weeks. Anyway, they were on the ski lift after their third run when my son/husband noticed my son's skis were chunking apart all along both skis. My son had not crashed. My son is an advanced but cautious skier and with my husband the entire time. They were at Wild Mountain doing first season runs. Nothing wild about it. Anyway, when they returned I took the skis in as clearly there was a product issue. I was greeted by John in the ski department. I was, undoubtably, frustrated as my son had ski plans for today and starts school ski club Friday. John made a rude comment about me being frustrated and how "kids banging their skis together cause that kind of damage" that immediately put me on defense. My husband and son arrived at 10:45am and I had received a text about the skis falling apart by noon. I again repeated that they had only completed three runs and asked how that was possible my son damaged the skis. John continued to blame my son for the damage. Now my husband is a life long skier, I took skiing up as an adult, and if anyone should have damage to skis it should be me. My husband was floored as to cause as he has never seen skis do this. The manager was brought in and agreed to take the skis back, replace them and bind them (thank you) but that is where the only positive customer service ended. John came back to have me sign a release for mounting and kept going on needing to talk to my son about knocking his skis together (because that is what happened in his opinion) and would not let it go, again and again, even after I again stated this was noted after three runs, first season runs, at Wild. I finally asked John if the entire interaction would have been the same had my husband been standing there instead of me. John continued on. The manager stepped in and told John to give it a rest and he still didn't want to stop. I appreciate the quick turn around help from the manager but the front facing customer service was horrific. Hoigaard's lost a customer last night.

Pure Hockey had a great Bauer sale, so we ordered new skates. When the box arrived... it contained…read moreexactly one skate. Not a pair. Just a lonely right skate sitting in the box. Basic shoe-sales 101: someone should probably check that two shoes made it into the box and not leave one on display. To their credit, once we let them know, customer service fixed it right away. They shipped a full replacement pair immediately and simply asked us to drop the solo skate back in the mail. A funny mishap, but they handled it quickly and professionally. 4 stars.

I went to pure hockey to buy skates for my 10 yr old. they said he should definitely be in a size…read more4. he skated on them twice and said they were too big. we asked 3 other places. all confirmed he should be in a size 3. I went to pure hockey to return the skates. they will only give store credit. while I understand why with returns, I was returning these due to employee incompetence. how can you be a full size off? they refused to refund my money. I called customer service. same response. avoid this place at all costs. this also means they lost out on 8 years of business. no business sense, incompetence and horrible customer experience. GO ELSEWHERE

I stopped into the store to look at treadmills, and Sam was very helpful! The store had a lot of…read moreoptions and Sam took the time to explain everything to me. I would highly recommend them!

Their service department does not follow through whenever you call them; I am still waiting for a…read morecall back and it's been weeks. They also gave me a quote for fixing my treadmill but when the bill came it was hundreds more than what they had quoted me. Now my treadmill is not working again less than a year later and they won't do anything about it.