You know... sometimes a little customer service goes a LONG way...
For those of you that are cyclists, you know this company. Time makes the most awesome mountain bike pedals... I've been using them since the early 90's and I've never actually broken a pair or had to replace a set at all.
Anyhow, I was shocked when I bought a pair of gloves from Time and they were defective within two rides. OUCH! The wrist band wasn't well made and the plastic snapped, thus the glove was loose.
So I contacted Time... spoke to a guy named Wes. He was uber helpful and replaced my gloves without much ado... and also tossed in a pair of socks!
Thanks Wes, for the awesome customer service! read more