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    TrailersPlus - Tacoma

    3.4 (5 reviews)
    Closed 9:30 am - 4:30 pm

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    1 year ago

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    2 years ago

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    Pacific Travel Center

    Pacific Travel Center

    4.1
    (9 reviews)

    My wife and I had an extremely disappointing experience here, and the dealership completely wasted…read moreour time. Throughout the week, we had been communicating directly with Kevin (the owner) about a used Lance 1172 truck camper. We exchanged multiple emails, photos, and details to make sure it was worth making the one-hour drive to inspect it. On Friday, the day before our visit, we confirmed that we would be coming down Saturday morning. We arrived around 9:30 a.m., and Martha initially helped us with a few things. We then spent nearly two hours thoroughly inspecting the camper. Before making a purchase, we simply asked to have the camper hooked up to water so we could verify there were no leaks and confirm the water pump worked. At that point, Josh walked by and said, "You're wasting your damn time. You're not going to find anything." I replied that I simply wanted to verify there were no leaks and that everything functioned properly. He then said, "It's sold," and walked away with an attitude, ignoring me when I tried to confirm what he had just said. I went back to Martha to ask what was going on, and she confirmed that a deposit had been placed on the camper the previous day. My question was simple: if the camper already had a deposit on it, why weren't we told before driving an hour each way and spending two hours inspecting it? We had confirmed our appointment the day before, yet no one mentioned that the camper was no longer effectively available. Throughout the inspection, we also had to repeatedly ask for basic things such as the keys, the slide-out remote, and water to test the plumbing. The battery was dead, so we couldn't even start the generator. Every request felt like an inconvenience to the staff. The only bright spot was one employee who was polite, helpful, and appeared genuinely frustrated by how we were being treated. Unfortunately, I didn't catch his name. Poor communication is one thing, but allowing customers to spend hours inspecting a camper that already has a deposit--and then having an employee speak to them disrespectfully--is completely unacceptable. Based on this experience, I will never do business with this dealership, and I cannot recommend it to anyone else.

    Pacific Travel Center, Lance Dealer:…read more We bought a 2021 model 1985 and as it was still in build, had the opportunity to do a lot of customization. We love it and also this dealer. Family business with fabulous service and maintenance. 3 seasons of camping with 16k miles of smiles. Can't wait for many more.

    Chambers Bay RV

    Chambers Bay RV

    1.0
    (3 reviews)

    There should be negative stars for this company. We bought the RV last year at the Tacoma RV show…read moreand it had a couple of issues that they said they would address; check engine light, shower door, stuck drawer, hub cap issue, replacing the chairs, roof leak and short a TV. When we signed the deal they threw in 6 foursomes at Chambers Bay; I got one round. They kept our RV for 6 weeks as they supposedly waited on chairs which were cheap used chairs with broken armrests. We asked if we could take the RV for a weekend trip as we were anxious to use our RV. First they tell us that the 30 day warranty has expired but they will fix what they agreed to take care of. At this time the partnership splintered and the brothers took over and Jeremy and Toni were gone. So they took the RV back for another month to address what need to be done and it has now been 6 weeks. So they called me to say it's ready. We took it out that following weekend and the shower door fell off before we got on the freeway, the check engine light came on 150 miles into the trip, the chairs were used and cheap wrapped in plastic, they did put in a TV, They never gave me my 5 rounds of golf, don't answer the phone and after filing a complaint with the attorney general who closed our case because they can't get a hold of Branden or Rob. These guys are total scumbags who have all of the RV's in different states of disrepair saying we are waiting on parts and are full of false promises. NEVER EVER DO BUSINESS WITH THESE TWO IDIOTS!

    Found my RV on offer up. Branden messaged right away and was communicative- until I paid for it…read more Thank goodness it was delivered unlocked since they lost the keys and I had to text him for a week to get an answer about the locksmith he said he would send. I also had to hound him for 6 weeks to get my plates. Would never do business with them again. I'm DONE.

    TrailersPlus - Tacoma - trailerdealers - Updated August 2026

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