My wife and I had an extremely disappointing experience here, and the dealership completely wasted…read moreour time. Throughout the week, we had been communicating directly with Kevin (the owner) about a used Lance 1172 truck camper. We exchanged multiple emails, photos, and details to make sure it was worth making the one-hour drive to inspect it. On Friday, the day before our visit, we confirmed that we would be coming down Saturday morning. We arrived around 9:30 a.m., and Martha initially helped us with a few things. We then spent nearly two hours thoroughly inspecting the camper. Before making a purchase, we simply asked to have the camper hooked up to water so we could verify there were no leaks and confirm the water pump worked. At that point, Josh walked by and said, "You're wasting your damn time. You're not going to find anything." I replied that I simply wanted to verify there were no leaks and that everything functioned properly. He then said, "It's sold," and walked away with an attitude, ignoring me when I tried to confirm what he had just said. I went back to Martha to ask what was going on, and she confirmed that a deposit had been placed on the camper the previous day. My question was simple: if the camper already had a deposit on it, why weren't we told before driving an hour each way and spending two hours inspecting it? We had confirmed our appointment the day before, yet no one mentioned that the camper was no longer effectively available. Throughout the inspection, we also had to repeatedly ask for basic things such as the keys, the slide-out remote, and water to test the plumbing. The battery was dead, so we couldn't even start the generator. Every request felt like an inconvenience to the staff. The only bright spot was one employee who was polite, helpful, and appeared genuinely frustrated by how we were being treated. Unfortunately, I didn't catch his name. Poor communication is one thing, but allowing customers to spend hours inspecting a camper that already has a deposit--and then having an employee speak to them disrespectfully--is completely unacceptable. Based on this experience, I will never do business with this dealership, and I cannot recommend it to anyone else.

Pacific Travel Center, Lance Dealer:…read more We bought a 2021 model 1985 and as it was still in build, had the opportunity to do a lot of customization. We love it and also this dealer. Family business with fabulous service and maintenance. 3 seasons of camping with 16k miles of smiles. Can't wait for many more.

Jose went above and beyond helping us with some repairs on our Arctic Fox travel trailer. Everyone…read morethere is extremely knowledgeable and helpful and would recommend them highly. Gary and Nancy

Not a new Apache customer, bought a trailer a few yers ago from the Poulsbo store. However, had…read moresuch a good experience, i had to leave a review. Sales force at this location is incredible. Came into look at campers and told our salesman Tave from the get go that we were just kicking tires. We're 3-4 years out from an actual purchase but wanted to get some ideas. He said it wasn't a problem and was happy open any camper we wanted to look at. True to his word, he opened everything we were interested in. Very knowledgeable on the products. He never pressured us for a purchase and even suggested we make sure visit our salesman we bought our last trailer from, when it came time to purchase. Thanks Tave for a wonderful experience.

There should be negative stars for this company. We bought the RV last year at the Tacoma RV show…read moreand it had a couple of issues that they said they would address; check engine light, shower door, stuck drawer, hub cap issue, replacing the chairs, roof leak and short a TV. When we signed the deal they threw in 6 foursomes at Chambers Bay; I got one round. They kept our RV for 6 weeks as they supposedly waited on chairs which were cheap used chairs with broken armrests. We asked if we could take the RV for a weekend trip as we were anxious to use our RV. First they tell us that the 30 day warranty has expired but they will fix what they agreed to take care of. At this time the partnership splintered and the brothers took over and Jeremy and Toni were gone. So they took the RV back for another month to address what need to be done and it has now been 6 weeks. So they called me to say it's ready. We took it out that following weekend and the shower door fell off before we got on the freeway, the check engine light came on 150 miles into the trip, the chairs were used and cheap wrapped in plastic, they did put in a TV, They never gave me my 5 rounds of golf, don't answer the phone and after filing a complaint with the attorney general who closed our case because they can't get a hold of Branden or Rob. These guys are total scumbags who have all of the RV's in different states of disrepair saying we are waiting on parts and are full of false promises. NEVER EVER DO BUSINESS WITH THESE TWO IDIOTS!

Found my RV on offer up. Branden messaged right away and was communicative- until I paid for it…read more Thank goodness it was delivered unlocked since they lost the keys and I had to text him for a week to get an answer about the locksmith he said he would send. I also had to hound him for 6 weeks to get my plates. Would never do business with them again. I'm DONE.

The business license has been revoked I was sold this rv illegally he illegally sold my trade in he…read moreis a lier a thief still dont have my title because he does title jumping for you to get it the hot water heater is broke so ive had no hot water for 4 months now the ceiling is leaking nothing is fixed like he "promised" he is a scammer he is doing nothing but putting me through hell since purchasing this rv I have several complaints against him and hope he gets the book thrown at him!!!!!!

Please read other reviews before doing business with this company!…read more I purchased a travel trailer from Mike at 512 Auto & RV. We actually purchased a decent trailer and have been happy with it. When I purchased the trailer I was advised to also purchase the extended warranty for repairs and things that may come up later so I did just that. The warranty cost me an additional $2700 plus taxes and now that it's been a few years and I'm in need of repairs, 512 Auto isn't returning calls, emails, or texts! When I bought the trailer I was told that the building had just been broken into and the keys were stolen so they replaced them thru a locksmith while I waited for over two hours. I was also told that I would get the warranty info mailed to me once they put there office back together from the break in. It's been years and no such warranty as ever shown up. Now that I need to make repairs on the trailer, they can't seem to make time to get me the company info of who holds my warranty? I have filed a claim with the BBB and will continue to seek a refund for my extended warranty purchase. Legal proceedings are also in the works and I highly advise you to stay away from this business! They are far to available to take your payment and make a sale but can't employee good customer service one you leave the lot? It's places like this that make people have trust issues with car lots!

James and his driver, Jerry are good dudes. They are…read moreprobably doing the best they can to run a honest business. I really wished he told me about the cracked windshield, and the 4 rear tires are in need of replacing. I probably would have bought it anyway. We flew to Seattle from New Jersey, and then drove it back. Tire pressures ranged from 40 psi to 140 psi. This can be very dangerous on a long road trip. These basic things are important. All in all, I got a pretty good deal.

This dealership is not to be trusted , selling RVs without any back ground checks or Titles. In…read moreJuly I saw an advertisement in Market Place for a low milage and low priced RV, A Phil Johnson invited me into the Dealership, where James sold me a 2010 low milage Winebago , with tax and license it was 45 thousand dollars which I paid for by a cashier check , James does not return phone calls , I was issued two temporary Licenses . I have not been able to get a title or a license, can not drive this RV any longer because it is illegal to do so. , .The DOL told me it had a lien on it .James has not told me when or if I can ever receive a title for it , refused to refund my money , even the part where i paid for tax, filing fee licensing . Obviously will not remain in business violating state laws like this.

Even though we where buying the least expensive travel trailer on the lot, they treated us like we…read morewhere buying the most expensive one on the lot. This will always be our first stop when we upgrade.

This is the most unprofessional and unethical company I will never recommend them to anyone from…read morethe buying experience when we bought are 2026 cougar keystone my wife liked it nuts wanted different seats she asked do you have this exact one but with the other seats yes we waited for it it comes its different no sound bar no TV swivel mount light where different i asked you said it was the same well same layout that's not the same either there lying are do not know there products we buy it anyway buy a second a/c unit it was supposed to be done in 10 days we said OK the day it was supposed to be done they call us saying they never received the part we had to pick it up go camping drop it back off for them to put in the a/c unit that should have been done we take it in for inspection its still less then a year old they say it needs to be fully sealed all the way around roof windows everything less then a year old we have a warranty they said its not covered the s3als are only covered for 90 days we called keystone to ask if that was true they said no seals are covered for a year so once again either there lying are don't know the products we where driving to go camping and the whole window balance feel off and the others are loose all over so either this is a terrible terrible product because we have had nothing but problems with a brand new trailer and the company we bought it from keeps coming up with different reasons why the product they sold me keep having issues is not there fault and make it super difficult to repair. There is a lot more all I can say is they are liars and cheats just look at the rest of the reviews as well you will have nothing but problems here.

We just rented a Class B from Johnson for the week. Tracey really too care of us…read more I would highly recommend Johnson for a wonderful experience, and exceptional customer service. Alan K

I brought my rv to them for a collision repair. They said they would get right to it by the waited…read more2 months to look at it. They had to order parts from the manufacturer which took another two months. Then they found a leaf spring problem and that took another 4 months to fix. I would call to check on it every 2 weeks. Their customer service is the worst I have ever seen. They would tell me my service guy would call me back. He never did. I had to catch him to find out what they were doing. They replaced my bottom cover for no apparent reason and in the process stopped one of my grey tanks from opening. I also just found out that they covered my low point drain completely. I will probably have someone else fix this as these guys do not know what they are doing. Save yourself a million headaches and go somewhere else.

Not sure how I feel about this place but like any other dealership sales people will be sales…read morepeople.... Samantha can be a miracle worker when it comes to numbers though! That being said I did not purchase from them but still may consider purchasing thru them. They have a huge inventory just sucks being right off the road..

We had a very good experience at Puyallup RV. Our goal was to find a motorhome under $20k and they…read morehad two rigs for us to look at. Both of the rigs started up and we're in great shape. We went for our own financing but they do have good in-house financing too. Samantha helped us with the details and was great with communication.

I found this establishment at their new location, 13018 Canyon Rd E, Puyallup. I arrived to look at…read morea certain trailer they had advertised on CL. The trailer was in the process of being detailed. It was clean on the outside, but in bad shape on the inside. There was water damage in the bathroom. Fresh caulking everywhere. So we looked at another trailer that the salesman claimed they took in on a trade. There were dealership plates on the trailer and they were not theirs. Then the price was not realistic for the year. No matter what shape it was in. Salesman was a bit smug when he was caught in a lie. I took my cash and left. I've had my fill of wholesale lots.

I received a message from Billie via FB Messenger with an offer to purchase my RV. I accepted the…read moreoffer and since it was Mother's day, he agreed to meet me 'first thing in the morning' with cash. At 11:00am or thereabouts, I hadn't heard from him so I gave him a call. Billie answered (I confirmed that I was speaking to Billie) but claimed that I had not communicated with him and that it must have been his son. I asked for his son's phone number but he refused. He told me that he would pass my phone number to his son and that he would call right away. I waited and the call never came so I sent a message informing him/them that I was no longer interested in selling to him/them. Definitely not someone I'd recommend doing business with.