Save yourself the headaches and avoid buying an RV here--especially if you plan on using their…read moreservice department.
Our experience with Camping World has been extremely disappointing from the very beginning. When we purchased our RV, we were made several promises about how it would be prepared before pickup. We were specifically told it would be washed, cleaned, and "disinfected." When we arrived, it was dirty, dusty, smelled bad, and clearly had not been properly cleaned. We were also promised a new mattress, which had not been replaced. Only after we addressed it did they finally change it. The TV was also not working and, again, was replaced only after we pointed it out.
Basically, many of the things we were promised at the time of purchase had not been done when we arrived to pick it up.
Unfortunately, the walkthrough felt extremely rushed. As we were going through the RV, we were discovering problems ourselves. The attitude we received felt more like, "You already bought it; it is what it is." We made it clear that we were not driving the RV off the lot until the issues we had identified were addressed because this was not what we had been promised.
Our first trip was to Cloudcroft, New Mexico, where temperatures were cold. That is when we discovered that the furnace did not work. We brought the RV back to Camping World and explained the problem along with several other issues.
The RV then remained in their service department for a while (more than a month) . We were told from the beginning that repairs could take some time, and we were completely understanding. We even told them we were in no rush because we had no trips planned and wanted them to take their time and fix everything correctly.
Despite having the RV for a while , we received virtually no communication or updates. No one regularly called us to let us know what was happening. When we finally picked it up, several of the things we had discussed still did not appear to have been fixed. To give credit where it is due, they did replace the house batteries.
We recently took the RV back to Cloudcroft for another trip. Thankfully, the weather was not as cold this time because, once again, the furnace did not work. After leaving the RV with their service department for months specifically expecting these issues to be addressed, finding ourselves with the exact same furnace problem was beyond frustrating.
At this point, we will not be taking our RV back to Camping World. We would rather pay another company to properly diagnose and repair it.
The service manager was personally very nice to us, and I have nothing negative to say about him as an individual. Unfortunately, being nice does not make up for poor communication, unfulfilled promises, and repairs that apparently were not completed correctly. We heard a lot of reassuring words, but when it came time to actually pick up the RV, the results did not match what we had been told.
Buying our first RV should have been an exciting experience. Instead, it has been filled with unnecessary frustration, repeated problems, lack of communication, and disappointment.
If you are considering purchasing an RV here or using their service department, save yourself the headaches and think twice. Based on our experience, I cannot recommend Camping World. If I could give zero stars, I would.
