After reading Brandi H's review, I believe the Trading Post is a total scam. The exact same thing happened to me. The rep quoted 32 hours and $1760 over the phone to move our three bedroom, one level, 1890 SF home. One bedroom was not being moved at all and one was used as an office with a small desk, office chair and recliner. I was very honest in telling her what was to be moved. I walked room by room and listed everything to me moved using clear descriptions and telling her what furniture was very heavy. I had moved the same furniture two years earlier and it took less than 32 hours and the cost was $1280. The Trading Post was moving wall art and TVs, which I had moved before so I thought the extra $480 was reasonable. The actual move took 57 hours and cost $3500! The extra time was spent wrapping wall art in padded paper, then a blanket, then in cardboard. Rubbermaid containers were packed the same way. While no care was taken to wrap furniture or appliances in blankets. My Rubbermaid containers were secured while by furniture and washer/dryer are scratched. They also packed items not in the quote because they CHOSE to pack them. I wanted to use their blankets to wrap hanging clothes and move them like rolls of carpet myself. They INSISTED on packing them in wardrobe boxes because it was "easier on them." It took me three hours to unpack and put away what they packed, not 25 hours!
Management was not the slightest bit concerned about the time it took compared to the quote. The rep told me she usually went on site to give a quote, but felt confident her quote was accurate because I was so specific about what was to be moved. She said she is usually "right on it" with her verbal quotes, but acknowledged she should have come on site to view the items. She also told me they didn't charge me of any packing materials. Read the Georgia Department of Public Safety's website on in-state moves in Georgia - packing materials are INCLUDED in the quoted price.
I wrote an email to management asking them to consider honoring their quote as there was no justification for a 32 hour move to take 57 hours. Remember the same items were moved two years ago in less than 32 hours. My email was completely ignored and not answered.
On day one of the move, they delivered a few of our items to our new house and returned the following day to unload everything else. I had told management they were not to drive the moving van on our newly poured concrete. She was adamant that they knew not to do that, but would tell them. Well, they drove on the concrete and busted a huge 4' x 5' chunk off one corner. The driver knew he broke it, but said nothing to us. We discovered it the following morning. Management came up on Day 2 to view the damage. I was instructed on how I should file the property damage claim with their insurance! Very customer-service oriented - not.
While management was on site, the movers told him that one of the movers was sick to his stomach and could not keep water or Gatorade down. They asked him to take the sick worker back with him, but he said he had other places to go. It turns out the worker was having a HEAT STROKE and was admitted to the hospital later than night with his kidneys beginning to shut down. He worked four hours before becoming unable to work at all, but I was billed for the entire time he was here. All the while, I was keeping ice packs on this neck to cool him down. Management showed no concern for their employee's health.
My husband suggested to this manager that they provide rechargeable tools to improve efficiency and productivity for their employees. He said they provided the necessary tools to their workers and they could choose automated or manual tools, and then their pay was docked for what they chose. Who would choose to have their pay docked for the more expensive tools? All the while, the Trading Post racks up more unnecessary hours.
This was the worst moving experience of our lives. Steer very clear of this company. They have no concern for basic customer service or their employees. read more