We had another company come out to fix a leak. They "fixed" it and within a day it was still…read moreleaking. They didn't seem to want to come back. So we called Glenn's and they came out within a week. Ken was very knowledgeable and found the source of the leak right away! I wish we had called them first! Also, their prices were very fair.

Initial service 8-4-25, here we are 11-11-25 - 3 months later, 4 service calls later with various…read moretechs, and I still have an inoperable hot tub with 2 gaps at the filter.... but they're still "waiting on a part" from Dreammaker........

We always get excellent customer service from Watson. They ordered custom umbrella fabrics for us…read more That were exactly what we needed. Their prices are very fair.

Highly recommend! Not our first time purchasing from them. Denise took excellent care of us. She…read moreeven told us to bring our dog in when she found out he was in the car. Great customer service. Go see Denise she will take excellent care of you.

Best hot tubs in Novi! I love our hot tub it also doubles as a cold tub in the summer!read more

From the owner: Southeast Michigans largest hot tub and swim spas dealer. Highest quality hot tubs and swim spas…read morewith the best possible price. Our team has over 60 years of combined experience in the industry. This combined experience covers all aspects of the business, from acting as general managers of chain stores to working as manufacturer reps to serving as delivery and service technicians. The combination of this accumulated industry knowledge and experience under one roof is unprecedented. Those years of hard work have resulted in the procurement of essential industry connections that enables Motor City Hot Tubs to provide you the best quality product at the lowest possible prices. In addition, having two locations makes it convenient to shop with us and brings our top-notch sales team and service technicians closer to you. With the best quality products on the market and a superior service customer experience, we guarantee that when you step foot in a Motor City Hot Tub showroom, you'll love the experience.

We have had problems from day one. The lines they installed to auto fill the 35,000 gal pool leaked…read morefrom day one. The owner said he would be here to oversee the project and never came to supervise. Many other issues with the pool and equipment we were sold and did not need.

Easy in and out. Best customer service I've ever gotten at a pool store. Everyone seemed very…read moreknowledgeable and knew where to direct my girlfriend and I. Highly recommend coming here!

These guys are great. They have helped us out with some random issues, give us suggestions for the…read morechemicals and offer discount cards for frequent purchases.

We love our new hot tub! We chose Hot Tub Outlet because it is a family company. You can see from…read morethe reviews that they will stand by their product and their service.

HONESTY GOES ALONG WAY! I had a gentleman sell me a product that another employees said would be…read moreineffective for the type of pool I had. Also check water quality I was told to add alkalinity increased which they had no problem selling me but didn't move my numbers. The test shows metals detected roughly every third test for me but would magically disappear. I'm 1200 into their expert advice and haven't even swam in the pool. I highly recommend know what you need before you go in. I bought something called a leaf demon which would have you believe no issue in getting your leaves out. Quite the opposite it was just an extra weight to the end of the poll for 100. Tried talking with them about and after the guy that sold it to me said we can't take it back but here's a 15 percent off your next order. Way to spit in a customers face

This store which is part of a large chain is a very nice one stop business for all your pool and…read morespa needs. They carry a full assortment of chemicals, pool/spa mechanical equipment, assorted tools, toys, etc. They also provide expert advice on pool related questions and problems and do free comprehensive water tests on your pool/spa as part of their customer service in helping you maintain your water chemistry and directing you to required chemicals. Prices are a little higher than you can find on the internet but there are many times you do not want too or can't afford too wait for an on line order to reach you where this store will definitely give you the option for same day support if desired. Lastly they also offer Leslie rewards points when you purchase stuff from them leading to cash rebates to be used for future purchases at Leslies. All in all, a very nice store for all your pool and spa needs.

John quickly returned my call as my hot tub shut down in late December. He talked me through an…read moreeasy fix. He's very knowledgeable and if I would maintain the tub as I should, there wouldn't be a problem. Will keep his number on speed dial for future issues as the tub is 21 years old. VERY PLEASED!!!!

John did an amazing job repairing the heater system on my 23 year old hot tub. John and his team…read morewere quick to make the repairs so I could get back to enjoying my hut tub. Thank you

1 pay $134.00 per month for a single membership. Ive been a member for 20 years. It is too cold…read moreupstairs. Cold air constantly blowing from vents.

Patrons do not wipe off their machines once they are done. There is no one to monitor the wipes and…read moredisinfectant sprays. Basketball court is rarely open for basketball. Management allows kids on the basketball court in non athletic shoes. This gyms business comes from kid birthday parties.