Despite the glowing reviews and many recommendations that ABC Weddings was one of the best planning…read moreand coordination teams in Oahu- I unfortunately was left very disappointed with the lack of presence/front-end coordination on the wedding day and miscommunication.
For background information, we purchased their basic package for $3000 (which is only for hotel venues).
The first mishap was when I wanted to schedule an appointment to discuss additional questions I had ($120 for 1 hour). They never showed up for my appointment. I did try calling their main line and the coordinators cell phone, but it all went to voicemail. In the end, it turned out that the coordinator was moving and had a lot on her plate, so my appointment fell through the cracks. They ended up scheduling me another meeting free of charge, which I did appreciate.
In October, I was really feeling the pressure, so I inquired about having my coordinator start 3 weeks earlier than planned. ABC Weddings was quick to respond and have my lead coordinator, Sammy, start earlier for a $500 fee, to which I paid.
Here's where things take a turn for the disappointing. When Sammy took over point of contact (POC), I still had my vendors emailing me directly for questions/info. Also, when I asked Sammy questions about my venue (i.e. rehearsal times/location, basic questions regarding catering, etc), she wasn't sure a lot of the times, which then meant I had to ask my venue directly. This wasn't EVERY time, but it was a lot of the time, which I felt defeated the purpose of taking over POC. I also felt there wasn't closed loop communication, so I was unsure of what Sammy was doing on her side with the vendors until the very end when I asked her to CC me on her final emails with timelines so I knew what they were being told.
At the rehearsal, Sammy only had 2 copies of the timeline printed, which was not enough to distribute to both our parents and our maid of honor/best man. Additionally, we also learned at the rehearsal that she was NOT going to be the person actually coordinating the day. For example, letting us know where to go and when, updating the timeline if there are any changes, etc.
Per our contract, it states: "We will check in with you before the professional photographer arrives to organize the important details, check in with family members, keep the timeline moving smoothly, get you out the door on time, organize requested group photos, and overall customer service throughout the day!" The huge missing pieces for us was checking in with family members, keeping the timeline moving smoothly, and getting us out the door on time.
On the day of, Sammy was already confused on a decor piece that we had discussed at previous meetings, which led to me having to re-explain to her what I wanted during my hair/makeup. She did not check-in with any of my family members/bridal party. She only had communication with my matron of honor who was running the entire timeline/day, and this was largely because my matron of honor was the one checking in with her. She did not text us to let us know when to go where, so we were completely on our own. When it came time to put on my wedding gown, Sammy was unable to zip my dress, and the entire time I was clearly upset, she did not offer any reassurance or support, but rather spent time in the living room looking lost/confused. She did call the wedding shop, per my suggestion, and they came to the venue to help put on my dress which was amazing on their part (Casablanca!). Due to the issue with the dress, our timeline got pushed back by 15-20 mins, to which she told my matron of honor to let my parents know to delay our first look. Why didn't she text them and update the timeline herself? Although it worked out, this situation was not solved nor made better by Sammy. Honestly it felt like she didn't want to be there and didn't have a lot of care for our wedding day.
I did share my thoughts with Lauren (CEO) post-wedding, and she was very apologetic but explained that "Our lead coordinators focus primarily on managing logistics, vendors, and timeline flow behind the scenes so couples can remain present and enjoy their day". This is confusing because that's not what is stated in our contract nor expected from our conversations. I understand she was doing the behind the scenes, but why was the timeline piece missing? There were two coordinators on site, to which I was told the 2nd coordinator would be doing setup/vendor management, but it seems like that's not the case? Irregardless, I felt the contract was not met, and that there was not any management for us, the wedding party and family members.
Sadly, I would not recommend ABC Weddings if you are purchasing the basic coordination package. It definitely seemed that because I purchased the lowest tier, we were not high priority and it did not feel like they were willing to go above and beyond for one of the most special days of our lives.