My husband was hospitalized with food poisoning after eating their Garlic Grilled Shrimp bought at…read morethe Mentor location. Management shrugged and said "We're sorry you feel that way" when they were told about how unacceptable it was for this to happen at a so-called "high end" grocery store. My family will never spend another cent in their stores ever again.

For anyone local who needs vegan staples like organic hummus, seitan, or high-end vegan cheese…read morelike Miyoko's or Treeline, Heinen's is much more convenient and possibly cheaper than driving to the closest Whole Foods. Martha is a lovely vegan cashier there and she'll happily share tips and recipes. A true gem of a store.

Outstanding catered food menu! We hosted a baptismal party for about 15 people. The food was…read morephenomenal with generous portions. Our guests called the next day to ask about Verdi's as they wanted to go back for more chicken parm and cavatelli. Won't think twice before ordering for our next event.

On my first visit...excellent Italian sub. Helpful staff…read more On my second visit (this week), went in to take Italian cookies back to central Ohio. Not busy. Stood at cookie counter for several minutes while older gentleman and two women behind the counter were involved in conversation 5 feet away from me. When the gentleman finally turned to me, he greeted with NOT a welcome, but "do you want some cookies". Even AFTER I told him that this was my second visit from out-of-town, the entire experience seemed like an inconvenience to him...as I asked for a description of some of the more unfamiliar-to-me cookies. I loaded up and started home. First cookie I tried had a distinctive refrigerator/freezer taste to it. Several others tasted of refrigerator/freezer rather than fresh, as well. The genuinely unfriendly gentlemen was off-putting to say the least. His arrogance was palpable. I won't return.

What an amazing shopping experience. The prices were exceptional. The Ohio State selection was nice…read moreand buy one get 50%. The plants!!!! Such a great selection!!! Also I have found new brands of coffee at an reasonable price as well.

No help from employees it's like they see you coming and take off. Went at 8 am needed zucchini and…read moregreen cabbage they had neither out. There was a person stocking loads of potatoes. He scrambled away when he saw me coming towards him. Oh well I went to Heinen instead.

First of all, I want to say that this review is for Mentor FRESH Foods, not the former Mentor…read morefamily foods. The new owners are running this place into the ground. It used to be my absolute favorite grocery store. Now it seems like the inventory is extremely limited, the prices are beyond ridiculous, ($7.29 for a bag of rolls?) the produce is terrible, and the staff, well, at least some of the newer staff seem unfriendly and unhelpful. Even the cool 50's music is gone, and no I'm not a senior citizen, I just liked it. I have shopped here for over 25 years and I think I can say I am done. The only thing that has kept me there is that the butcher department, which still seems to be doing a good job. This store could be so much better, because it used to b

Very rude staff and the prices are too high, you might as well go to Meijers, I will never go back…read moreagain.

do not go here! I went 3/14/26 and the owner over charged me for three beverages and a ice cream,…read morerefused to give me a receipt and did not give me the money back

The customer service was not ideal because the owner over charged me twice what i got (2 seven…read moredollar items) and she didnt pay me back the money. I noticed she was doing it to other customers too but at least the food was good.

The place is well organized and neat. The staff is very friendly and helpful. Plenty of parking…read more Great location not far from the freeway.Prices are reasonable. Accessibility for those with disabilities. Lines were not long.

Do not try on clothes here. I was in the changing room and a worker tried to walk in on me and I…read moreclosed the door yet she still tried to walk in. And then decided to ask how many clothes I have in there to try on...extremely rude and inconsiderate of personal space.

First time trying this Jerky. It's pretty good stuff. I got the Hot PepperonI meat sticks, Sneaky…read morePete beef jerky and the sweet & sassy beef jerky....all were great choices. I will definItely be buying again and try something new. A super large selection to choose from. Erin was a big help, lots of advice. The store was simple to navigate, just the right size.

Large selection of bagged jerkies and a few exotics like kangaroo and alligator. Helpful friendly…read moreemployee. I bought a 3oz bag of the softest most juicy delicious teriyaki turkey jerky I've ever had for $8.99! Punch card reward system for every visit culminating in $10 off.

Always clean, safe with friendly people willing to help. They have organic products which we enjoy.read more

What a nightmare. I…read moreplaced an online pickup order to be picked up yesterday from this Aldi location. I received a text that they did not have anyone available to fulfill the order yesterday so it would be running late. No problem! I dont mind coming late as this service is a convenience and I just appreciate not having to spend the extra time in the store myself. This morning I get a text message AND an email that my Aldi order is complete and ready for pickup. Great! I head over the store and bring my dog since they just bring it out to me and I wont have to actually go into the store. I get there and realize that the text stating my order was complete did not come with a link to let the store know I am there (like it usually does). No problem, I can just call the store directly and let them know I've arrived. Well, it turns out that in the name of saving money, Aldi no longer lists the number to stores so I am not able to contact the store directly. Normally I would just head inside at this point and let them know I'm here, but its been unusually hot outside and I had my dog with me (since I was not supposed to have to go inside) and I dont want to leave him in the heat incase they take a while to gather the bags for my order. So now I find a customer support number for Aldi in general and spend almost 30 minutes on the phone with customer service while I contact them, they contact the store, and then they tell me what the store said (efficient, right?) This is when they tell me that although the email, app, and texts say that my order is ready, they do not have my order. Apparently its "stuck in the system" and although every form of communication Aldi has says it's ready and to come pick it up, they dont have it. You might be thinking, what's the big deal? Why not just go drop the dog off and come back and shop for yourself? Great idea! Except the hold on my card is still active. So now I dont have any groceries and I dont have the money to buy the groceries in person, which although would have been annoying considering this whole process has already taken almost an hour of day, would have at least been better than not having groceries or the money for them. I tell this to customer support and instead of them being able to cancel the order and release the hold on my card, they have to "escalate" the issue and I wont get my money back until I hear from the escalation team which will take "at least" 24 hours - possibly more. So now I have no groceries, do not have access to the money to buy groceries, and will have to wait at least a day, probably more in order to get that back. What was the advice from the Aldi Customer Support associate as I ask what I'm supposed to do with no groceries and no money for groceries? "I cannot do anything about that" Nice.

will never shop there again .... never , The front end is a dumpster fire . To many wonderful…read moregrocers in Mentor to waste my time here

Waited at the Seafood counter for over 10 minutes before someone came to help me…read more This is the second time this has happened. Both times there was a GE employee who saw me and didn't ask me for help. Totally ridiculous! Especially since I shop there all the time.