A lot of the snakes were soaking indicating they most likely have mites. wouldn't recommend buying…read morea snake from here. very dirty with very dirty people and very dirty language.

Amazing store and amazing people! It's like my second home haha! Seriously they are very…read moreknowledgeable and helpful on many different things and they have a great variety!

There are two ladies who are very rude, and not welcoming. 1 young white tall lady with stank…read moreattitude who's always got the same attitude when I'm there idk why just quit if your not happy, she's in the back by the fish most of the time, she is known for cutting people off mid sentence. Another older white lady who of coarse knows it all and is very judgmental on if you deserve buying a pet. I bought a chameleon from their store, The older lady was not happy about it and gave me a bad experience there, I gave her the pass because she's old. The chameleon is thriving, happy ,and healthy! Just go to Petco across the street. Very welcoming staff with great energy! They are more professional and always stocked up with staff member who are more than happy to help!

This Petsmart is way better and more helpful than it's rival petco. I bought my bearded dragon here…read morelast year, and they were able to help me get everything I needed down to even what lighting and substrate to use. The people that work there definitely love their pets.

I called today and spoke with the owner about needing a bag of horse feed to help me until I get…read moremoney, my SS on the 3rd of April.He was told I was a 68 y/o nurse that had 2 horses that needed temporary help feeding them.i made a remark about how if you,as he and his wife evidently do, pay lots of money to help rodeo kids with their show stock, why don't you help out the local person just enjoying their un registered horse? He very curtly told me bc of that remark he was not going to help me and hung up.Doesnt sound very nice and horse friendly to me..why not help older people trying to enjoy their slice of Texas horse ownership?

Great customer service and support. Everything I needed was in stock. The guys loaded my hay and I…read morewas in and out in 15 mins.

I ordered a teacup from Shannon. The dog she sent was not the same one in the picture. He is very…read moreslender and tall for a Chihuahua. He came with a certificate from the vet, but the vet did not think the dog was in great condition. He needed more deworming. He is tall and slender for a Chihuahua, a purebred CKC. He is the opposite of a teacup, tall but he is very light weight, under seven pounds. He is red in color. But people stop me on the street to comment about my beautiful, slender Chihuahua. "What a cool dog." I named him "Fox."

I had been thinking of adding a furry addition to my family for several months and had been doing…read moreresearch on breeds for just as long. When I finally decided on a Pomeranian fur baby I scoured the Internet and I found Shannon from Tinypawsandclaws.com. She had an adorable collection of fur babies specializing in Pomeranians, chihuahuas, and yorkies. After looking over her website I got in touch with her via text. She responded promptly, informed me of her available pom pups, sent pics and little character descriptions all doing so in a friendly and open manner. She also inquired as to the kind of home setting her babies might be going into, which lets me know she truly cares for her puppies. Throughout the purchasing process she was professional and friendly, open to any questions, and educated me on the care of my new pom baby. I was also able to meet each puppy I was interested in in person so I could get a feel for them. When I finally picked my puppy up she gave me a goody bag with some of Miyu's, my pom, food, a supplement to prevent/treat hypoglycemia, 2 free ribbons, her shot papers, parents AKC/CKC papers, blanket, a toy, and told me when to expect the my registration papers. I still stay in touch with her for any care questions and to keep her updated on little Miyu's progress. I know have Miyu settled at home and we both could not be any happier! Thank you Tiny Paws and Claws!!!

Went to puppy love for my kitty loves!…read more Bought some kitty treats, 2 HaPpY BiRtHdAy bibs and food. Cute cute clothes for pups. And a place for a photo shy if you bring your pup/kitty in.

Great place for pups. Lots of inventory. Nice local people. Very nice pup clothes! Treats for all…read moreholidays! Give them a try. You won't be sorry. Great service and friendly people!! Frankie loves this store.

I've brought my dog there for a while, and my sister and they've never asked for shot records from…read moreeither of us. Today it was so crazy because I called and spoke to them and they confirmed my appointment only to have me show up and as soon as I walked in I could tell they didn't want me there. They stated my dogs shot record was 5 days expired and needed a new one, which why didn't they call me and say this before I drove all the way there? I called the vet on speaker and they stated it would be fine and my dogs heart worm shot is up to date as well. I get it, policy is fine but you're not going to be rude at the door and whisper and think it's customer service. Horrible experience. They just didn't want my business and that's fine but next time, call the customer to cancel.

Took my chihuahua there to have her nails trimmed and polished and they did a horrible job…read morepolishing her nails, polish all over her hair and polished was disgusting. When I complained I was told that they try their best and that I should have a nice day. When I said I would not be going back or recommending anyone to them,I was told that was fine have a nice day. Way to treat a customer!

Been to this location 10-15 times since being down here. My boxer on an electric collar... he is…read moremore disciplined than every dog you have EVER met. 2 separate employees both complimented him on how pretty he, one even petted him... then this person who has absolutely ZERO customer service... asked where is leash was... I showed her his electric collar.. he has to be on a leash... I asked where that was posted.. no where... this female dog (the lady), does not need to be in public let alone at a pet store. NEVER will I go back, and definitely am going to escalate tomorrow. She needs to be gone and an apology posted to this review.

I've been having my dogs groomed here for the 10 years I've lived on the island without any issues…read more Loved every groomer we've had. Today we had a new guy, Fred...all the others are gone. He is the worst groomer and customer service representative I've ever encountered. I will not be going back to PetSmart even for products because of him. He obviously has NO TRAINING and needs to be fired. He startled my dog at check-in with another dog checking out instead of waiting until, or asking us to move our dog out of the way, which stressed my dog for the rest of the appointment; which he didn't even complete...$81 later. We asked that my dog's face be shaved as it has always been done, (beard gone, she is a mini schnauzer) he shaved her eyebrows, eye lashes, nose etc and left her ears! Read her notes from past groomers! Or ask when in doubt! In what world is this ok?! He said she was matted. All over and shaved her to the skin. There are even nicks on her and some parts of her, like her front legs and ears have long hair. I brushed her every day to make sure she was not matted; just ready for her regular grooming. I could go on and on. His defense was "he has to protect his job" . He argued and to kept saying under his breath he's been abused and not appreciated all day. We always tell the groomers our dog doesn't like her nails ground and is sensitive about her mouth and feet being messed with and they always say they will do what they can. Sometimes she nips and they have told me and they note it but tell me it's fine. They were warned. Sometimes she is ok with them touching her. It depends on who and the situation. Fred said she is aggressive and was aggressive with other dogs and very stressed out and all the groomers put it in their notes. If that were true, she never would have been allowed back for the last 5 years! In fact, whenever I would pick her up from PetSmart, they would tell me what a sweetheart she is.

This is a good place to buy garden plants & supplies. Sometimes they are sold out of what you want…read moreso it might be a good idea to call about availability before making a trip there.

What a great place to find gardening needs! Helpful, knowledgeable staff. Go-to spot for earth…read morefriendly products

If you have not checked this place out then you need to. It's pretty neat! They have a good…read moreselection of reptiles and mammals. The employees were very helpful and knowledgeable. We go to a lot of shops around the Houston area and this is by far one of the best ones I've been to.

We were going to buy things for our bearded dragon but after staff said my 6 year old son couldn't…read moreuse the restroom we left and went somewhere else

December 20, 2024…read more Was in the area... and stopped in for some wet car food Nice store. Has everything you need

Store 343 I…read morepurchased food at this location and it was rotten/spoiled. I took the food immediately back for visual proof and the store manager Theresa would give me a store credit/refund. I have now filed a report with the FDA and yes I have photos. Buyer BEWARE! To Liz P. - Save your hollow corporate BS! Bottom line, corporate does Not care and this unqualified manager will continue to provide substandard customer service and Pet Supermarket condones it.