I've brought my dog there for a while, and my sister and they've never asked for shot records from…read moreeither of us. Today it was so crazy because I called and spoke to them and they confirmed my appointment only to have me show up and as soon as I walked in I could tell they didn't want me there. They stated my dogs shot record was 5 days expired and needed a new one, which why didn't they call me and say this before I drove all the way there? I called the vet on speaker and they stated it would be fine and my dogs heart worm shot is up to date as well. I get it, policy is fine but you're not going to be rude at the door and whisper and think it's customer service. Horrible experience. They just didn't want my business and that's fine but next time, call the customer to cancel.

Took my chihuahua there to have her nails trimmed and polished and they did a horrible job…read morepolishing her nails, polish all over her hair and polished was disgusting. When I complained I was told that they try their best and that I should have a nice day. When I said I would not be going back or recommending anyone to them,I was told that was fine have a nice day. Way to treat a customer!

I checked the dog in on line. Still had to wait 25 minutes to check him in while she took care of…read morewalk ins. Now instead of my 2 pm appointment it's 20 minutes after and the 1 hour time is now 3 because she is going to do all three dogs at the same time. And she wants a fucking tip??? Why am I making appointments showing up on time and still being made to wait??? Go somewhere else.

Horrible service on 6/1/25 for the Grooming service. I had 2 pugs to get washed and groomed and I…read moreasked for water for my dogs and they denied my pugs water and said "when we put them in the cage they'll get water." They needed rabies vaccine card and internet was not working so left and came back with the updated rabies vaccination and left. Came back 3 hours later that's how long it took. and I notice picking him up that his nails were sharp and split while I was leaving and asked that I payed for summer special and they said I didn't pay for it and I said that I did and they looked it up and said "oh yea you did, yea we did buff the nails" so I know right off the bat I got robbed and paid for something I didn't get. I told them they didn't and they are sharp and noticed that the hair was never combed out either because the hair on his neck was all puffed out and didn't have the cologne sprayed. So they sprayed them down and also they just handed me the handkerchiefs. I feel like they should've already had them on when I was picking up. So they definitely didn't do the extra package I paid for and now only that I got home and now we have fleas. Went the next day speak to a manager and she called his store manager and said "we provided services and will not refund you." They didn't provide the services and came back worse with split nails not buffed and fleas. They said that I can come back and buff the nails out. I don't trust going back with my dogs considering the first interaction was denying them water.

My Bear smell good and he smelled awesome!…read more The groomer cut his hair just like I Iike but it is hard to find groomer that cut Shih Tzu the right way. I was very satified but hope they keep up the good work.

I have used this grooming service for quite some time. I have never had an issue, but today I took…read moremy dog in and he was ready in about 30 minutes. When they called they said I had 45 minutes to pick him up. I Told her that they didn't inform me he would be ready so fast and that time frame was impossible. She let me know it would be $15 after 45 minutes and $5.00 every 5 minutes after that. I paid $30 for grooming and $45 for late fees. I am not just at home with nothing to do. I am not sitting around waiting for a call from the groomer to pick up my dog. Other visits have been 3+ hours long. This is very inconsiderate because I should have been informed when I made the appointment that he would be ready in a certain window if they want to charge these kinds of fees and hold you to such a strict timeline. What a poor business practice.

Waited forever for someone to come get fish out for me and they never showed so i left. Management…read moresaid they couldn't find the girl. How do you lose your employeee ‍ Go to pet smart instead

Super inconvenient. Scheduled an appointment for both of my dogs, once I got there they made me…read morewait 15 minutes only to tell me they couldn't take both of my babies and only one. This was super inconvenient especially since I woke up early to bring them since i works nights.

I was working around the Baytown area and I had my American Bully with me. I looked around for dog…read moregrooming spa and found this one. They did such a amazing job to my boy Rocky. He came out looking and smelling like a million buck. Staff are so Friendly and help out. I totally recommend this place and I'm sure I will be back again.

We love The Family Pet Boutique! Our golden retriever (who hates baths!) gets so excited to see…read moreDawn and the other staff. Her big, beautiful tail wagging in excitement! Our little yorkie who has the most beautiful silver hair is always sporting different haircuts and he always looks fabulous! The staff at The Family Pet Boutique genuinely care for these fur babies and make sure they are happy during their salon visits! The prices are competitive. The shop is always clean. Communication is top notch as the staff strives to make their clients happy. Thank you Family Pet Boutique for making your home in La Porte!

Janice has been a great person to deal with and very knowledgeable easy going and spot on on her…read moredescriptions. mmrivercityschnauzers.com

From the owner: We produce beautiful, teacup, toy, and miniature schnauzers. 45 years of experience and a 2 year…read morehealth guarantee, 24 hours-7 days a week access to me. I am not a pet store. We only raise, shelter and preserve Miniature Schnauzers and no other breeds. They live in a well kept & loving environment. Our adults and their puppies receive lots of love and care.

Really great location that sells a wide variety of products for livestock & pets along with feed!…read moreI've been going here for the past 2 years and they never fail to impress me with their customer service!

From the owner: specialty feed for all show animals. Supplements and medications. High protein dog food, dewormer…read moreand flea medicines. Special rooster and poultry feeds. Wide range of Pigeon, Parakeet, cockatiel and Parrot feeds. Fertilizer and seeds..