I bought a bag of The Bio Dude's substrate and a bundle of plants to start a bioactive enclosure for my snake and I love it! The dude's substrate is a little expensive but the convenience and quality of his products makes it soooo worth it especially since I don't want to go through the trouble of measuring and sanitizing everything to make my own substrate. The online costumer service portal is amazing as well. I reached out about my loyalty points and they responded quickly and efficiently. Overall amazing experience and I would recommend The Bio Dude products to anyone with a reptile! read more

The Bio Dude - Reptile Shops Near Me - Webster, Texas

Look no further for the best!! We were so stressed about our blue tongue skink's tank. He needed to have a complete clean out and had to start fresh. This is when we found Bio Dude. I called on a weekend and immediately received a call back. All of my questions were answered and we ended up ordering substrate, plants, cork tubes, clean up crew and more that call. Everything came to the house in under a week and everything was even better than expected. After cleaning the whole tank everything went in and it's been two weeks now and Frank has completely adapted. I'd say he's even happier than before. We will definitely be lifetime customers. Thank you Bio Dude!! read more

The Bio Dude - Blue tongue skink setup. - Reptile Shops Near Me - Webster, Texas

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I've been coming here for the past few months, and will continue to shop here. First, the selection(s) are huge! It's a one-stop shop. Two, the staff - Good luck finding personnel who are as dedicated, passionate and knowledgeable about their products & animals as TheBioDude. It's one of the few places where I can feel the value of what I'm purchasing - even the feed is quality. I couldn't recommend this shop and its staff enough, you won't regret it! read more

The Bio Dude - Female Children's Python - Reptile Shops Near Me - Webster, Texas

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My wife and I were in the store yesterday and Maggie helped us unfortunately, we were not aware there was a 5.00 minimum for credit card use. We had no cash and since we don't drive we walked 3/4 of a mile for some crickets for our leopard gecko who was very hungry a the moment. Well miss Maggie was such a kind soul and used some cash that was previously left by another customer she paid for our crickets to feed our dear little Luke!!! Kind souls like this are hard to come by these days and my goal will be to return to the store and pay that forward for another customer whom may be in just our situation. MAGGIE Kudos to you great customer service we had the most wonderful experience in your store and can't wait to return to take a look around. Tiffany Chambers read more

I've always gotten good quality things, and this time I utilized the "additional note" option when ordering some cork bark and let them know what I was hoping to do/what my vision was for my tank and I was super specific and hoped for the best and they did not disappoint, I was surprised by how accurate they were able to get to my request and I just really appreciate them taking the time to select specific sized/shaped pieces. Definitely don't ever go in expecting anything too specific when buying online bioactive decor/woods from anywhere. It can't always be perfect but this time it worked out that way so I wanted to give them a shout out. I got more pieces than I expected for the price also, and I think an extra thing of bioshot? Could be wrong but I thought I only ordered one. Super rad company. read more

Can't say enough good things about The Bio Dude. I've been using their products for a while now, and I've never received something and was disappointed or had buyers remorse. In fact, this last order I feel I got the better end of the wood deal, hahah! Everything about The Bio Dude is exceptional. The price is really great too, however owning reptiles and any animal for that matter, is going to cost money to do it right. The Bio Dude could probably charge x1 or x2 and I would still happily buy the exact same things, because the quality and service are on target. Good husbandry cost money, especially if you are doing it right. The Bio Dude has quality and price down to a science. I can't wait till I am in their local area to say thanks in person. Until then, I'll just keep ordering stuff cause you've turned my wife into a huge fan on my tanks thanks to the quality of your items. She's now going to let me build a giant display tank downstairs where other people can see it! Not just in my office!!!! Thanks Bio Dude! You're awesome. :) Your friend - Bruce read more

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I really appreciated the very quick response when my dwarf isopods had arrived dead. They immediately refunded me back and they were very kind to respond to all of my emails with concerns. I bought another set of dwarf isopods and they arrived alive and well this time so I'm very pleased with my entire experience with The Bio Dude and will be a continuing customer from now on. read more

We have a lovely panther chameleon, and had had issues keeping the humidity where it should be. A climate controlled house is fine for humans, but it's a bit dry for reptiles! The Bio Dude was super nice in DMs, answered all my questions, and made me confident I was making the right choice buying my bioactive supplies from him. Our substrates and bag arrived in a timely manner and shipping was negligible. Everything had clear instructions and was very easy to set up. Since allowing it to cycle a bit, our humidity has been MUCH more stable and easy to control, and our Tito is a happy little dude. We added in some purple dwarf isopods and springtails and everything seems to be working as intended. Highly recommend this company. read more

The Bio Dude - Tito Thwippington, Jr. - Reptile Shops Near Me - Webster, Texas

My experience with Bio Dude customer service started with a typo. Long story short I thought I was ordering 36qt bags of drainage layer but what showed up was 18qt bags. So obviously I called customer service. Tiffany stayed completely calm and was very sweet, I'm embarrassed to say that I was not. Tiffany came up with a solution and even got the new order on the road ASAP. I appreciate her hard work and dedication to her customers. Thank you Tiffany and The Bio Dude team. read more

Helpful staff with the appropriate setup. I purchased the substrate, quite a few plants, 4 bumblebee poison dart frogs and 3 Hawaiian mourning geckos. I couldn't be happier with the whole setup!!! Thanks for the help!! read more

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Some of the plants we recieved through our online order were not the best looking, so we reached out and spoke with Tiffany She provided excellent customer service and hand picked us our some replacements! couldnt recommend them more!! read more

The Bio Dude offers top quality bioactive supplies alongside excellent customer service and support.

...The Dude Abides!!!! Went to their awesome store today and learned so much from Joshua, a knowledgeable and kind dude who took the time to show us around and teach us a lot of great things about bioactive enclosures. Awesome and worth the trip to Houston! https://www.facebook.com/ThatBioDude read more

I just want to say...thank you so so so much for existing. They really mean it when they say they want their animals to thrive, not just survive. All their reptiles and animals look like they're living the life because they create the best environment I've ever seen at a reptile/pet store. It makes me so happy to see all their bearded dragons being all chunky lolll. ALSO The amount of times I've watched the bio dudes videos to ensure I got everything right to guarantee a great life for my beardie is obsessive but not really lolllll. Josh's (biodude) videos are so informative and so helpful I will be faithfully watching every new (beardie) video lol. I've watched his video so many times and he does say he's from Texas but I didn't think he was literally 25 minutes away from me. I am so happy about that. Also I got to meet him so that was fun lol. It was like meeting a celebrity lol. Their plants are so affordable, their bugs are affordable, and they have such a great variety of things (GOOD Wood/real decor, bugs, plants, other reptiles and other animals although I went there specifically for a bearded dragon). I made sure I prepared mostly everything before I adopted my beardie from biodude besides the isopods and springtails but I got to buy it at the biodudes store so yay (They were literally sold out in Dubia.com and the biodudes website) I love love love how they really try to make sure their animals are going to a good home and I appreciate that so much because they ask for tank set-up photos and said they'll contact after 14 days because this isn't a pet that is bought on a whim or a seasonal pet. It's a forever family pet OKEI. I am so so happy with how my adoption day went and I'm so happy I found a place close enough for me to go to to get my new beardie's things :)) ALSO I did find a vet prior to adopting but I wanted a backup because idk how that vet is and turns out Biodudes wife is a vet who makes sure all THEIR animals are healthy so that makes me feel SOOOO much better knowing I can take my beardie to someone reliable. Thank you so so much for existing and making your company. Thank you Biodude for making this your expertise lol. Everyone at the biodude store was literally so nice and helpful and I loved that too. I love yall :') Thenkyuuuuu :') read more

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This isn't about their in person store as much as it is their online customer service. last weekend I ordered some isopods from them, and on the day they were supposed to be here FedEx held them at their facility and said I needed to confirm my address. When I tried to do so, they told me only the sender could confirm the address. Since then I've tried to contact the Bio Dude team multiple times for help with my package and have received NONE! Live isopods that will probably arrive a week late now, if at all, because I can't get any help! read more

I absolutely recommend BioDude products and speaking with their staff! I reached out to the BioDude team in Feb '22 as we were close to welcoming our first ball python and I was making the leap to bioactive for our first snake. Needless to say, I had SO many questions (mostly newbie ones) and they didn't even hesitate to generously give their time to provide honest and accurate information. I was fortunate enough to get a staff member named Mirayah and when I say she generously gave her time, I mean a week of back and forth emails with multiple paragraphs in each. She helped me build a custom package for our boy and we were pleased with everything she recommended. I had a few follow up questions maybe a month later which I got a quick response and reassuring feedback. Fast forward 6 months later and summer hits and we all the sudden started having some hiccups with the humidity. I tried a few things that weren't helping so I decided to see if BioDude customer service had any good tips and sure enough I got Mirayah. She once again took so much time to talk it through with me, even asking for photos to check the soil and plants and where I had the hygrometers set up etc. She worked with me to find a solution and not just put a band aid on the issue. As far as their products we bought the ball python kit along with additional substrate, litter, moss and plants as our enclosure is 4x2x2. We also bought the hygrometers, lights, corks and lamps. I watched the BioDude video on set up and it made it very easy to then do from our home. The only "issue" we had was one of the hygrometers didn't work because a small piece was bent. When I reached out they, of course, kindly offered to replace after trying one thing that didn't fix it. All in all my experiences have been amazing and I would absolutely recommend them. Knowing that I have a trustworthy and reliable source I can go to with questions means the world to me because I want nothing but the best for our ball python, Fettuccine. read more

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I love this place! Best reptile store in Texas to visit if you want to spoil your reptiles. Their bio active enclosures are stunning.

I have made the hour drive to them multiple times and spent a lot of money setting up 6 different bio active setups. I recently purchased two very young red eyed tree frogs and one of them died within about 36 hours. After emailing with their customer service and speaking on the phone with multiple people, they emailed me saying that they would replace the one that died next time I came down. Yesterday, I made the trip down there to get my red eye they and their "customer service" manager said even though they said in the email that they would replace my frog, they now refuse to. Try SNS, Animal Ark or Pets a Plenty here in Houston. I will be shopping these others from now on. read more

Excellent quality, makes setting up your tank so much easier! Thanks so much to the team for the hard work they do

very knowledgeable and helpful staff when it comes to giving your little guys the highest quality of life :)

WORST COMPANY TO BUY FROM I bought live plants from them. They arrived dead. Reached out, was told they don't warranty their live plants due to possible cold weather in transport... YOU DONT WARRANTY LIVE PLANTS YOU SELL TO BE DELIVERED??? SCAM!!!!!!!!!!!!!!! If you want to read the original receipt please reach out read more

This place is amazing! Lots of enclosures everywhere. The employees definitely know what their talking about, most of them are pet owners themselves and use their products. They were very helpful in setting up my bearded dragon enclosure. I would definitely recommend if you are willing to spend a bit extra on a proper enclosure. read more

The Bio Dude - Reptile Shops Near Me - Webster, Texas

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This company is absolutely amazing. I purchased a bearded dragon recently in Washington state and also purchased the terra Sahara bio active kit from the bio dude. Our new dragon could not be happier with her natural habitat. Also I had some questions that my local breeder couldn't answer so I called the bio dudes store in Texas and a lady helped me out and answered every question I had. She must have spent 30 minutes in the phone with me and helped me out so much. I read some reviews below that were negative but I can definitely say you can't find a company that cares more about the reptiles that they sell than the bio dude!! I highly recommend them to anyone. read more

Started off with a wonderful and extremely informative call with Amber, who is simply amazing, knowledgeable, and certainly willing to help. She provided me with a quick response to my first email, and was able to handle two calls of mine answering every question I had. I did have a mishap with my items in how they were packaged, and sadly some of the products were broken. I had to submit an email to customer service, and after a few days I was able to resolve everything with their property manager Brittany. The managers, and their staff due aim to provide you with exceptional customer service. They due take pride in their mission and values; but more importantly take pride in our community. Thank you Brittany, in taking ownership of the situation, and to the rest of the team for the hard work in providing our community with access to the best products on the market. I wouldn't look elsewhere for any of my husbandry needs, and neither should you. The Bio Dude is worthy of doing business. If they go ever public, I would heavily invest in them. Make sure to purchase the shipment protection, Route, and reach out to customer service if you have any issues with shipping. They will most certainly take care of you. read more

I love the biodude! All of my reptiles are setup using their products, and Josh's youtube videos are extremely helpful & informative. I have some very happy reptiles thanks to the biodude! read more

I love the bio dude and all of their products! They have everything you could need for a bioactive setup, even things for those who are not bioactive. The employees are super knowledgeable, although seem a bit cliquish, theres not really employees around often, they are always in the back room talking so when you want to check out you kinda have to wait around awkwardly, besides that i love this place and there is no other store that has the things they do read more

Josh is very informative and I can tell he values his care for creating the best setups for reptiles. His staff are knowledgeable and helpful, I had a dire situation with ants in my setup and I had to replace the whole substrate; josh was kind enough to send me the same substrate for free. This was also worked through the phone with me being in Cali. read more

They unfortunately don't have actual dragons. They have things called bearded dragons which are different. They told me "dragons don't actually exist" but I know what I saw. Still, they were incredibly helpful and very nice and I ended up purchasing a chameleon and named him Chamillionaire and I would absolutely die for him. read more

Ordered from the bio dude website and not pleased at all. First of all I find it ridiculous I have to download an app called Route and go through all these steps with linking/signing up/creating a password to track ONE PACKAGE. So that was highly inconvenient and wasted my time immensely because that app was awful and ended up removing it. Also there are no other shipping options except spending $20 for FedEx shipping I ordered last Thursday and is now Tuesday, I expect next day shipping if I am forced to pay $20 for shipping from Texas to Arizona like is that a joke? Will NOT being ordering through this place again. Waste of time and money. Ridiculous. read more

They have nerves to charge protection fee for you package but then not properly pack it. I order animals and plants online all the time and they are the worst. My plant didn't have a single full leaf, all damaged. Poorly packaged is not something you want. read more

The Bio Dude has great customer support from pre-order all of the way through product support. I emailed them for ideas and supplies needed for my son's leopard gecko, which the dude abided! Then after my order one of my items had an issue and they replaced it right away. Great company! read more

Amazing Product!!! Thanks to The Bio Dude we have a new Bio Active set up for our juvenile Ball python that is drool worthy! I can say enough great things about this company and it's product!!!! read more

The Bio Dude - TY for this Amazing and Easy Set Up!!! - Reptile Shops Near Me - Webster, Texas

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Do your own research prior to buying stuff for your pets. They will sell you items that you don't need for your pet. And say "yes you need this", then when you ask them they say a"sorry for the confusion". The customer service is rude and passive aggressive. read more

The people here are extremely nice and welcoming! My friends and I have come here a few times inquiring about their different animals and they have been nothing but informative. I can tell they take amazing care of their animals and do everything in their pier to make sure they are happy and healthy. read more

This place deserves at least 4 stars - I'm not sure why their Yelp reviews aren't the best. They have a selection that fits your needs and a variety of show tanks that you can model your own after. The employees are all very knowledgeable and all the products are high quality. If you want to be sure you're getting the best stuff for your set up, this is the place to go! read more

I love the staff here! Every time I come in I am welcomed by smiling faces ready to help me out. I love their selection of CBB animals for sale, and that they have everything I need to create my BioActive set ups. The dudes products are incredible and come with educational material that makes sure I am set up for success. I follow their YouTube videos like recipes and because of I love their willingness to teach and educate, not just sell me the products. Thank you to the team for your continued dedication to my success as a keeper. You have my business for life read more

I LOVE this place. It's a little pricey but the Black Friday deals ALWAYS make it more palatable.

Amazing place. Customer service is exceptional and staff is very knowledgeable. Highly recommended

I am thoroughly disappointed. I ordered one their expensive starter kits. We have a 75 gallon so this came to just shy of 250.00 after shipping. I contacted the company via email within 2 days about the grow light that came with was broken and had missing parts. I was emailed back being told I de-selected a protection option I never saw. They have only said they will give me a discount on a new light and send the missing parts. I'm sorry I already paid for something I cannot use. The light housing is bent and the bulb was shattered. They put zero bubble wrap or padding in a huge box to hold a much smaller box with the light fixture. And what makes me much more frustrated about all of this is a policy written on their site itself about damaged and missing items being replaced if contacted in 48 hours. and nothing about it requiring the additional coverage. I was told to contact Fedex to try and resolve the problem. Where is the customer service? read more

Great place for any supplies regarding bio active terrariums. Guy was very nice. Would recommend.