Waited forever for someone to come get fish out for me and they never showed so i left. Management said they couldn't find the girl. How do you lose your employeee ‍ Go to pet smart instead read more

Super inconvenient. Scheduled an appointment for both of my dogs, once I got there they made me wait 15 minutes only to tell me they couldn't take both of my babies and only one. This was super inconvenient especially since I woke up early to bring them since i works nights. read more

I recently brought my dogs here for a grooming. Dropped off for their 9am appointments and they weren't ready until 3pm. At drop off they said they'd call (they ended up texting) in 3-4 hours, which I thought was a long time. But it ended up taking 6 hours because they had a fire alarm go off... they did a good job on their grooming but I most likely won't return just because of the wait time. read more

I love this location petco because the staff Is very helpful with all of your needs.. I am back here for my babies Max & Sadie, They're my spoiled brats but loving & never Judge! Well you can't beat the price for good natural food for your babies.. I keep my babies on a special diet!! So yes I Love this place!!!! So for anyone that has Issues with where they go for their pets food Come here because they will help you out with a smile!!! read more

One of the few pet stores in town, but they treat Laadie really well. Considering how much my dog uses the restroom in this place, it is exceptionally clean! I like the cheap grooming, and they always have a few complimentary treats. I'm a regular because of the customer service and steady supply of products. Hey, if your pet doesn't like something, they will allow you to return the product with no hassle. read more

The store was very dirty. I was looking for dog food and I found a pizza box just sitting on the shelf. In the front of the store they had cricket boxes with rotting potatoes in them just sitting on the floor. I can say this with out a doubt I won't be coming here again. read more

See all

My 2nd dog Mrs puffy pants needed a trim so i went to petco i walked in and a german shephered sniffed my round buttox it reminded me of my 1st husband gerard.Cambridge my eldest and my youngest Amber went into the grooming area and waited while i walked around and lookd at the animals. A young man about 20 gave me some sexaul looks but as a devoted christian i just gave him the nice romantic eyebrows i giggled and bit my lip but it seemed to scare the young man away haha! anyways Mrs puffy pants has never looked better i m so happy with the results and that sexy young man definetely helped! read more

Took my pup in for a groom because she was long overdue on getting her nails trimmed. Almost 4 hours and $70 later, all they were able to do was give her a bath because they said she was freaking out too much to get her nails trimmed, which was the ONLY reason we went anyways. They handed her back to us not even fully dried and charged us almost $70 just for giving her a bath and 'paw balm'. Huge waste of time and money. Do not use their grooming services. read more

I've been going here for 7yrs, today I was turned away because they would NOT accept my vaccination sheet. Even though they are up to date and directly from my vet that I have also been using for over 15yrs. They have seen these vaccination sheets before and have accepted them in the past. Will never return, they don't know how to treat patrons of their store. read more

Oscar's grooming went well as always. He seems to like going for his haircut which makes us feel he's in good hands. The staff is always so friendly towards us and make sure Oscar is well taken care of. Each of the groomers that have taken care of Oscar over the past 4 years have done a great job with him. The little fellow is happy and always looks so nice when they're finished. Thank you! Rudy read more

Place was Completely disgusting nothing was clean. Staff is not friendly. Little to no knowledge in the store. This will be the last time I use a Petco. I never have a good experience in them. read more

See all

We were very pleased with our experience at this location. Our senior dog was due for his vaccines and all the staff were very professional and kind. From check in, to records, to Dr assistant and Dr. Quan....all worked together well. All procedures were explained and overall a pleasant experience. Thank you Cayden H., Dulce D., Michele R., and Dr Jonathan Quan! read more

The groomer, Brandy, was very friendly and personable. My dog looked better than she has looked in several grooms somewhere else. We will be back- she also smelled great and had the cutest bows I have ever seen, and she is 12. Great job! The only complaint I would have is that check-in and inatke was very slow. However, it was worth it. read more

Unfortunately I'm VERY disappointed in Petco. I know it's not the best place. I know it can be dirty and sometimes unorganized but I always ignored this as I usually only use Petco for the grooming salon. Well today I scheduled an appointment to have my dog groomed and left work early to take her in. There was a new employee working in the grooming salon and as I waited for him to figure out what he was doing and check me in I watched the checkout line pile up with no cashier to be seen. They had to page someone to come to the cash register, but this was nothing out of the ordinary for them. As I answered the usual questions about my dog's health when I mentioned her heart murmor (which she has had for years) he told me that he would have to call the vet to make sure it's okay to treat her. This seemed strange because she's had the heart murmor for years and has been getting groomed at Petco for years, but I let him do what he felt he needed to do. When he called the vet he told me that the receptionist told him that my dog would have to come in and get on heart medication before she could be groomed. This was very confusing to me because the vet told me that my dog would not need heart medication unless she developed a cough, so I called the vet myself. The receptionist told me that it was totally fine for my dog to be groomed. I then told this to the new Petco employee and asked him that if I called them back (on speakerphone of course because I didn't hear any of the conversation that he had with the receptionist) he told me that he would need paperwork from the vet stating that she is on medication and that it's okay to groom her. I have to say I was utterly disgusted with his unwillingness to speak with the receptionist a second time. I walked out and will NEVER enter a Petco again. I would give negative stars for this experience if I could. read more

Asked for help finding ear treatment for my dog at home in pain... store employee told me to wait by the pet medication and she would find me someone who could help. I stood in that spot waiting, in what seemed to be a fairly empty store, watching these employees stand around on their phones and playing with puppies. Never got any help. read more

Tisha & Sarai (groomers) made me extremely uncomfortable in the way they handled the poor dogs being groomed! Tisha left a white poodle puppy no more than 13 weeks on the table shivering & terrified then propped herself up on the wall to talk instead of caring for and soothing the pet. While Sarai used the hair in a black adult terrier's muzzle to hold him still. He started to jerk and she just kept grabbing his hair in her fist like it was a totally normal thing to do! I said something to the employees out front but they didn't care they just told me they were experts! I call bullshit I worked in a vets office after my days in the military and I never saw anyone do what these uneducated jerkwads were doing!!!!!! read more

Love the group of people here that love our fur babies! Friendly and helpful. Large selection of food, meds, clothes, toys & treats. I like the girls that groom my baby too, they really welcome her with open arms and so such a good job! So glad this store is so close to home! read more

I usually have really good experiences here. Unfortunately today was not good. I don't know if it was the manager or different workers or what but it was so horrible. I had an appointment made for 1:30 which the girl told me would be 1 - 1 1/2 hours, but I finally got him back at 5:30. When I came in, I told herI was kinda strapped for cash so I just wanted his hair cut and his nails clipped- that's it. I then later found out that they did what I got last time- a cut, a facial and a breath freshener which was way more than I had. When I told them I had been waiting too long for him to just get his hair and nails cut, the manager went over and started cutting his hair. I could see her (his face and tail wasn't even cut yet) because you can see all of the tables where they cut the dogs, and she was being super aggressive and I could see how upset she was. She was rushing and almost strangling him. I could see a very sarcastic look on her face. Before she had went over to him, the girl that was originally cutting him was barely doing anything. She was also yelling at him. The cashier that rang me up was kind though. Thanks Tyha :,) Overall really bad experience- won't be going back. read more

My one and a half year old yorkie completed the Adult level 1 training class on 10/03/17. She absolutely loves her trainer Michelle M. and enjoys going to the class each week. We also enrolled in the crate training workshop with Michelle F. and it was extremely helpful! I would highly recommend the Petco training classes or single session workshops. The trainers are very knowledgeable and look forward to returning for the Adult level 2 traning class in a few weeks! read more

Took my dog to get groomed her for the first time since we just moved here. It was an ok experience, I usually go to petsmart and will find one for next time. My dog got groomed and it took 6 hours usually for the same cut he gets takes 2 if that long. When I picked him up they just gave me my dog and didn't tell me how he did or if there were any concerns, no kind of "pawgress" report like petsmart does. I would def recommend them giving owner feedback about how things went. Just wasn't my cup of tea and probably won't go back honestly. My baby looks great though! :) read more

I am going to have to find an alternative for a pet store in the area. We are tired of the superiority attitude of Michelle and Brittany. Yes, they are well informed on training dogs, but if we don't want to sign up, don't push it. Also, it's our business if we don't want to spay or neuter our babies, and if we want to breed them. We know what we're doing, and don't need the judgment. In case they forgot, they have a job because it's a pet store. If everyone spayed and neutered their pets, there wouldn't be any. We have no laws in our state requiring spay or neuter. Also, we have a dog who is being resistant to waking. I have dealt with that before with a previous pet, so I went to buy a control collar. Michelle said she refuses to sell that to me unless I'm willing to wear it myself. So now she's discouraging a product the company sells because she thinks it's inhumane? It's only inhumane if improperly used. The dog learns through conditioning what to do and not do, and makes a conscious decision not to do something because he will feel discomfort (not pain) if he does it. I am not inflicting the discomfort myself. I bought the product anyway pointing out I can also buy it on amazon, and if it's such a horrible product, maybe the company shouldn't sell it. The product costs half as much as the cheap looking harness she wanted me to buy. Employees should stick to selling and training, and not force their superiority, opinions, and politics on costumers. I also have successfully found several you tube videos to help me with training my dogs; this location wants you to sign up every dog in the household rather than sign up one and train the others yourself. It boils down to trying to increase store sales. They promised 6 training lessons, but it's really 5; week 5 and 6 are the same. read more

This review is specifically for my visit to the Petco grooming salon in Baytown on 12-5-19. I brought my Yorkie, Lili, in for a 10:00am appointment for a bath and a haircut and was told that grooming would be completed in 3-4 hours. I called Petco at 2:15pm and was told that no estimated completion time could be given and that she had already been bathed. I went back to Petco at 3:00pm and stood at the grooming counter but no one came out. There were no dogs on the tables being clipped. I left the store. I returned to Petco at 4:00pm and was told that the groomer was running behind schedule. Not only had Lili not been groomed, but she hadn't been bathed as I was told. I demanded my dog be returned to me. The groomers at Petco used to be better than this. The customer service has drastically deteriorated. If they over-booked let the customer know ahead of time and let them decide what they want to do. Also, maybe offer a credit for the inconvenience of having to wait 6 hours for your dog to be groomed. This is not the first time this kind of thing has happened. I don't like writing these kinds of reviews, but it shouldn't be too much to ask for honesty and decent customer service. read more